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March 2024 by Melissa Taylor
Deep tissue therapist used fingers and elbows too much causing pain the day after. Finger nails dug into my shoulder blades several times. Went back at 1:54 and therapist wrapped up at 2:13. Two front desk girls gave me the typical rebuttal, we leave ten minutes for starting and stopping time when I brought it to their attention. Still didn’t account for the therapist finishing almost ten minutes early, in addition to the start stop times. Give your front desk girls ways to resolve things and customer service training so they don’t argue with guests and or look at them with blank stares. Not a good experience at this location.
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February 2024 by Kevin Van Vleet
Never had a massage before it was very relaxing and enjoyable.
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January 2024 by Dale Meredith
Love these folks
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December 2023 by Train Railfan
I had an amazing massage by josh today. I highly recommend! He was so attentive to my needs. I truly appreciate the amazing work you as a masseuse Josh. You the real MVP! Thanks again you are much appreciated!
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December 2023 by Savannah Latturner
I think it was Linda that did my massage last week, she was so amazing. Made me feel comfortable and she was very respectful!! Will be requesting her every time I come in
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November 2023 by Disere Z
Started here in early 23, after 2 careless drivers injured me badly in 2 motor vehicle accident. I immediately requested 90 minute or 2 hour medical massages. It took them 6 months to get me on the schedule for that. Even as they hired somebody who we trained for it. I finally got one appt. with her last month. My second appt. was canceled, she injured herself. I tried to reschedule but they said she no longer works there. They offered me a 60 minute session that night that I accepted. I proceeded to tell them via the same text convo they had contacted me on, that I did not want to be forgotten about again. I need the longer medical massages. They had a 90 minute massage that Thursday but failed to offer it to me. Instead they told me that they think I should drive to other locations to accommodate their shortcomings. I told them I would be there that night for the 1 hour, and we could talk about getting on the schedule with somebody else when they hire them. 2 and a 1/2 hours later, I'm still getting harassing texts that are wasting my time from a staff members. First off, what kind of company would continue to text a client for 2 and a 1/2 hours, rather than just calling? When there is clearly a misunderstanding? They proceeded to take everything in my text wrong, and then I get a call from ****, the mngr, who proceeds to tell me I'm rude mean, irate, and yelling. (I guess she's not used to strong, assertive women.) I was not yelling. I was speaking assertively. Incidentally, this company is also aware that I am permanently disabled by the ******************************* **** then canceled my membership and all of my appointments via text, again!. But, then sent me an email showing that I'm still on the schedule even though she said she cancelled those too. I'm sorry, but I wont go where I'm being discriminated on, so her abrupt and uncalled for cancelation was no threat??. Still haven't heard back from the franchise owner. But not giving up.
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October 2023 by Kira Thorne
Amazing location and employees ☺️
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October 2023 by Diseree Zacher
So far so good. I did have to wait a while to find a masseuse who would do longer than 50 minutes and/or medical massage. But, all of the masseuse staff have been professional and offered a good and unique experience.I'm recovering from several accidents and injuries and the staff here have helped me a lot along the way.I recently had an appointment with a very knowledgeable and very skilled masseuse, named Mary, who gave me a 2 hour medical massage and I have never felt as good after a massage as I did with that one. She also had a very warm and welcoming energy about her. I'm sure that working with her and the rest of the staff is going to help me to continue to recover.I don't like the membership thing. It feels overbearing. That is my only complaint with massage envy. But, again, the staff have been kind and understanding and worked with my with my concerns.
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July 2023 by Duane Robbins
Have worked with 3 different massage therapists, and all have been great! Thanks!
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May 2023 by 24byufan
Before covid I could get in for a 90 min massage any time. Now, the late afternoon/evening appts are slim and are usually men doing the massages. I don’t have a problem with a male therapist but the ones I’ve had from here, including the bountiful and Farmington station location haven’t been very good.The 90 min facials are good but they focus more on massage my hands than my face.I cancelled my membership and have found a new place to go.
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May 2023 by victor galindo
Kellie was great. Worked all the areas I needed and was professional. The waiting area was nice and clean. Solid experience.
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December 2022 by Michelle Nielson Pugmire
VERY DISHONEST- Bad BusinessMy husband and I had an account for 3 years and only used it a handful of times. My husband went in and requested to close both of our accounts. He was only given a form for 1 account. He requested that they both be closed and thought they were both closed. We noticed a few months later (July 1) that they only closed his. I called in to rectify the situation, close my account and get a refund dated to when my husband closed our account. They told me the only way to close my account was to sign their form, closing it and stating that I would not seek a refund. I refused to sign as I wanted a refund dated back to February, when my husband went in person to close both accounts. Regardless of the they refused to close my account and kept billing me. Now understand that we already ate over $2,000, in services we did not use over the last 3 years, and that I have not used my account in over a year and a half. My husband went in in person and closed both of our accounts in Feb. of 2022. I called multiple times and was told a supervisor would get back to me. No one ever called me back, I received 2 emails stating to close it, I had to sign a form that stated I could not ask for a refund (July 16th and 11/11). They continued to bill me. I requested to close my account via phone multiple times, but refused to sign their form as I was going to request a refund only dated to the day my husband went in. My account did not get closed until 11/29/2022 after I sent a please help to their online franchise (how did we do). I am not trying to scam anyone we already ate over 2 grand, that was our error. I just feel it is decent customer service to say hey there was an error when your husband came in, and only one account was closed we will be happy to take care of it, instead of charging for services that were never used and continuing to charge up to today. My husband and I had not used the account in well over a year. Not once did they say I could close my account in writing and did not have to sign their form. They sent me my contract today, 11/29/2022, where it states that I have to close it in writing, not one time did anyone tell me this (they told me I had to sign their form). My account was finally closed today, (I hope) and I was rudely told that there are no refunds in their policy regardless of the situation. I will indeed be savvier in the future.
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November 2022 by Facekicker
Good place for a massage, masseuse will listen and focus on the areas you'd like.60m or 90m appointments available.They're usually booked out though so plan ahead.
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July 2022 by Dallas Parker
I bought two gift cards directly from the Layton branch, for my wife and her sister in law for Mother’s Day. While in the store, the lady said all they had to do was call, and they had slots open a week or two out, which was fine.When they called, not ONLY did they not have appointments out for a month and some change, but just today (the *day before* their appointment) they *texted* to say the appointment was cancelled for medical leave, and the appointment would have to be scheduled for either tomorrow morning (which isn’t possible because my sister in law works) or not until *August*.A little business advice for the Layton branch: if you have medical reason to cancel, don’t throw your clients under the bus and push them out for another month. Make new time slots, find someone willing to reschedule their other appointment… do whatever to get it together and figure it out how to reschedule a *reasonably* quick appointment.PS If I had paid cash instead of buying gift cards, we definitely would have gotten a refund / cancelled / gone somewhere else
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June 2022 by Quinton Wall
This place is a cheap strip mall spot, DO NOT SIGN UP FOR ANY OF THE PLANS, ITS A SCAM, they say the payments will automatically stop after a certain amount of time and they don't. And when I discovered this I asked to be taken off the plan, which you can't do in person. You have to be sent an email from them to cancel. I asked for the email and never received it. And had to call again later for someone else to send it. And when they did it is an un-editable PDF that you have to print out yourself and fill out, then scan it or send a photo of the completed form. One of the worst run business I have ever seen. And of course you can't gift or refund anything.
