Kohl's is a department store that rewards the everyday with sales and Kohl's Cash to help save money. It carries favorite brands in fashion and footwear for active and casual lifestyles, as well as beauty products by Sephora and items to decorate the home. Shopping is designed to be safe and easy with hassle-free returns and free store pickup, available in store, online, or on the Kohl's App. Customers find good prices and a great selection of good quality clothing and apparel, along with items like luggage, kitchen pots and pans, and jewelry. Many appreciate the polite, friendly, and kind employees who provide helpful service and can assist with discounts. However, the lines can sometimes be long, especially for Amazon returns, though employees work to move through the line consistently. Some customers express frustration with pricing, feeling that original prices are outrageous even with large discounts advertised. There is also feedback about the process for customer surveys. Despite this, many customers love the store for its styles, prices, and overall shopping experience.
