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December 2023 by Danielle T.
Francisco the store manager is not knowledgeable about the products in the store. He is very rude and condescending to the customers. He is not a good example of Dicks normal standards of business. Dicks should re think the leadership position they have awarded him. Normally, we have a great customer service experience but not with Francisco's outlook on customers.
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July 2023 by Dalton Larsen
Great customer service. Jim over in the gold department helped look for a putter that I was interested in. Ended up just re-gripping my current putter. He did a great job, definitely a 5 star employee.
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July 2023 by Michael R.
Helpful, friendly, and knowledgeable staff. Good selection of equipment in store.
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July 2023 by Riyo T
Just bought some cups awesome staff
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June 2023 by Lyndsi Schulz
It’s a nice sporting good store that isn’t to huge but still has a good variety of things from little kids to adults. Sales are usually better than any other sporting good store I have been to. They have plenty of employees to help when you need assistance. We purchased two kids bikes and paid $100 less than what target was selling for with better quality.
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April 2023 by JB's Voice
Worthless store. The people that work there have no clue and zero training. Thought I'd try and find some decent shoes. But nope. Woke company carrying garbage products. Won't go there again.
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April 2023 by 24byufan
The cashier who rang us up was super friendly. They have a decent selection of pretty much anything sports related.
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April 2023 by Grape K.
Great store for everything outdoors. Staff was knowledgeable and helpful. Found things I needed no other store has. Highly recommend this store.
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March 2023 by Jonathan Hales
Just went in to look at running shoes and the sales guy came across as a snobby pushover. Attitude right from beginning. Not giving this store my business . Very overall unprofessional experience.
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February 2023 by Janet Thaeler
Finally something I need is in stock but there’s only 1 left at the store near me. So I pay for it online and after an hour don’t hear from them so I call to be sure they have the one I ordered before I drive 20 mins to pick it up.They have me on hold. It hangs up. I call back. They confirm they have the order in hand and I leave.They’re not customer service oriented.This was at the Layton Hills Mall location in Utah. I’ve also tried to order things from their website and is equally frustrating.I ordered an orange weighted ball. I specifically wanted that color and that design because it’s going to be in YouTube video. I need a bright color.When they bring it out, it’s black. I’m so frustrated because that’s 40 mins wasted travel time plus they won’t refund what I paid for it for a week. It takes that long to come off my bill.
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January 2023 by Patrick S
This store says they sale pool stick but not separate.. you gotta buy the whole pool table to get the stick.. what a joke & they sale non sports items here.. don’t make no sense why called your store “sporting goods” when you can’t sale pool stick separately…
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January 2023 by Karri Beckett
There were plenty of employees, but no help. The new system for getting shoes did not work. Took them 15-20 minutes to get me a pair of shoes to try on. Then no one could answer any questions about the shoes. There was no one with any expertise in that dept.
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December 2022 by Ryan Mortensen
I received some of the worst customer service at this store. The supervisor in the shoe department was extremely unhelpful. I simply asked her if they had a certain shoe in stock, and she acted if I just asked her some elaborate question. She needs to realize that retail might not be the best job, but she is the reason I will never be returning to this store.
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November 2022 by Valerie Elison
Great store, and there was help there to actually help.Thanks
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November 2022 by Kenan Powell
Finding indoor soccer shoes was simple and easy. Loved the process!! Surprised in the limited options for University of Utah apparel. Checkout was smooth and easy. The cashier was kind and helpful.
