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June 2024 by vinia rose
I came on Thursday the 23rd, May 2024 to create a new account, the teller said they could help on Tuesday next week. In fact, they recommended opening an account in another location, even though there were employees who were casually sitting in the room looking at me and not doing anything. very bad service.
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May 2024 by Mykyla Khang
This location is horrible. I use to bank with Chase and I have never experienced a Chase branch like this one. I called Chase to see if I could get a name change and they told me I needed to go to a branch and speak with a branch manager. So I went to this location because it was closer. When I walked in I looked over to see if anyone was in the offices , I went to the teller and explained what I was in for. The branch manager was eating and no one was in her office when I walked in. The teller went and spoke to her and came back and said they couldn’t help me, and told me the manager had a meeting in 10 minutes and I could come back tomorrow. The body language and attitude of the branch manager was like she didn’t want to do her job. I told the teller I’ll just go to another bank and left. This is the second time I’ve been to this location and the attitudes were “I’m too good to help you” so safe to say I will never return to this chase branch and never recommend it. (Forgot to mention the only one without an attitude was the Teller. She was actually nice.)
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March 2024 by Andrew Wheeler
I pulled up to the drive thru window 1 minute before close and the workers hid themselves off to the side of the window out of eye site as I sat there for 5 minutes hoping maybe on a prayer I could get my check cashed which I so desperately needed to afford my medication to the dollar amount, but no they literally hid themselves because a last minute customer showed up and they didn't want to do their job. No I'll go without my nerve medication another day and miss another day of work which may cost me my rent this month. Thanks so much I hope no one banks here. I'm only here because someone else wrote me a check who banks here....
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March 2024 by Whitney Dansie
I bank with multiple banks/credit unions and branches… and this is by far one of the worst locations I’ve ever been to.
The customer service is absolutely horrific, and the bank tellers are awful at their jobs
I was the only car in the drive thru and sat there for over 15 minutes waiting for help. What a joke
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February 2024 by Nathaniel Poppe
Super friendly staff. Very helpful great experience!
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January 2024 by Kyrie Chandler
If I could give zero stars I would have. I came into this establishment to deposit a large amount of cash. I needed to use the restroom, while looking for it, I was rudely greeted by a woman with a snobby attitude, asking me what I wanted. I asked for the restroom and she said we don’t have a Public one….. I’m a palled that a renowned bank wouldn’t have a place for their customers to use the restroom. I certainly won’t be banking here at this Location. Get a bathroom for your customers we spend enough money with your Fees and such you should have a place for us to use a toilet.
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January 2024 by Linda Velasquez
Their drive thru is always closed for no reason(I call branch, no one answers, corporate doesn't know why their direct is closed). And when they are open I have to wait 15+ minutes for someone to notice me waiting in the drive.Corporate doesn't care about the issue. Employees do not care about the issue either.
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December 2023 by Chase Saxton
The tellers are always really nice and seem to do a great job. I really appreciate how personable they are. It can get fairly busy, but I think that's more of Chase Bank needing more locations around. It's not on the employees; they do a great job even when it's busy.
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September 2023 by Devin Allen
Just tried to sign up for the Chase Sapphire Preferred card and they said they don’t have time for that. Customer service is very poor. Kyile was who I worked with and she was very unprofessional.
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September 2023 by krissy wolf
The teller in the front was nice. Im just giving one star because it costs $10 to cash a check there even if its written from a customer through their bank
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August 2023 by Jen Martinez
This branch is horrible. A few years back, they closed our branch. I now need to go here or to one in Ogden. Occasionally I make the mistake of coming here. Today was one of those days…. I had cash that I needed to deposit and decided to run here. I pulled in and there were 2 cars in line at the window. It felt like it was taking forever and when it was finally my turn, I decided to look (my hubby called a couple minutes after I pulled in). 20 minutes it took me to deposit money today. There’s a huge problem if it’s taking them more than 20 min (no clue how long the other 2 were there before me) to process 3 people. May be time to stop business with them all together….
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August 2023 by Taylor Merrill
Had an appointment scheduled this morning. I sat in the lobby for 15 minutes and then went back to the desk to see what was taking so long. The branch manager said she was helping someone and that she’d be with me shortly. 5 minutes later, another employee came out to tell me that the branch manager had me scheduled for 30 minutes earlier. On my calendar it showed that the slot was organized by the branch manager for the time I arrived. Ultimately the branch manager wouldn’t see me, didn’t apologize or communicate that she double booked but instead had someone come out and say the meeting that was scheduled online and organized by her on my calendar was incorrect. I wasted 30 minutes and didn’t get a meeting. Not coming back here.
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August 2023 by Brandi H
How long can you go with non-functioning ATM machines?? Sometimes one will work (if it doesn’t steal your money/don’t ever put in more than $200 at a time). Tonight neither worked and I had to drive to Farmington… where btw their machine sucked too but eventually took (some) of my bills. You can’t be a financial institution with ATM machines that don’t work. Come on!
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August 2023 by Allyson Pettingill
How is it that all of the branches are “currently assisting other customers” when I call. I need a simple question answered so I have called 3 different locations for the last 20 minutes and I can’t get anyone to even pick up the phone.
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August 2023 by Andy F
Worthless customer service. This location should be shut down.
