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February 2024 by Zane Swim
I have shopped at this Ace Hardware store since they first opened their new store. The service at Ace is prompt and the owners are friendly and local. They hire many young people from the local area and train them . Many stay for years and learn how retail works. They become friends to the customers and help as they learn and are able. This Ace has a considerably larger variety of hardware then any of the local or big box area stores. Great store and great service. Zane Swim
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February 2024 by Tony Schleich
I have been going to this store for years and have never had a bad experience. They are always helpful and polite.
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February 2024 by Mike Harris
Brian is the key guy. He was very professional and easy to work with and you can't beat his prices on anything with keys. I drove 1 1/2 hrs to have him make my keys and I'm planning another trip soon.
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February 2024 by Greg Alber
Great service! Helpful staff !
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February 2024 by Phil Nguyen
Does not allow return, bought with ACE Giftcard, still have receipt, product in new never opened. Said "policy doesn't accept return when bought with ACE Giftcard" what a rule manager, there's no such policy.
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February 2024 by Abigail Vu
The store it’s fine until comes to return.As I purchased part gift card and visa they won’t let me return due to that I got gift card promotions at Walgreen (buy 2 ace gift card get a walgreens gift card free. It’s state on my receipt it’s 2 ace gift card full value I bought and the walgreens gift card value 0 cuz it’s free) Joe says that they loose money because the 3rd seller selling their ACE gift card there. They refused my return with receipt, he also told me to resell it on marketplace. Horrible service.So just head up in case they won’t tell you that you can’t return/exchange if you use their gift card purchased from Walmart, walgreens, cvs… as they says it’s 3rd seller
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February 2024 by Margarita Hernandez
Worst place to make business in the area, Alwats advertised products that they NEVER have. Just bought some ice melt ACE brand because as usual they didn’t have a brand I wanted it and saw on their page they had on stock, waste my money doesn’t work. I tried several times going to make business in Kaysville but always regret it. I’ll never go back
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February 2024 by Shaun Fredrickson
This place is awesome. The best way to explain it is that it has a little bit of everything and that's no exaggeration. The staff are friendly knowledgeable and eager to help to figure out just what you need. Little bit more pricey than the big box stores but the convenience and experience makes it well with the extra money.
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February 2024 by Scott Verhaal
Is a great place. They have always treated me very well and i have no problem finding what I need.Even when needed a special item ordered, they have gone above and beyond to get what i need for me, it's a great place to be.
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February 2024 by Adam Ringel
Do not do business with this location or likely Ace in general. They do not honor their own store policy and without putting anything in writing try to claim policies exist between corporate and them, so they will not honor a return.My wife purchased a saw with gift cards and cash. She did not realize I already had this equipment and tried to return it with receipt and within the return window. They would not. I attempted the tlreturn and they are stating due to using gift cards they were charged 3% per transaction and lost money and will not honor the return even as store credit and the cash.If you do not take gift cards, then do not take gift cards. If your worker doesn't follow your policy that is not on the customer, you need to share that policy. Just because you are a private entity does not mean you are except from consumer protections.Telling your customers to sell your goods on FB marketplace is a very telling of how you operate. Telling your customer this is problematic and not offering any solution is a failure to sell goods and services.
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January 2024 by screaming old man
We needed a particular bathroom medical accessory and I needed it right then. Ace Hardware was the only place within 40 miles that had it. I was vey grateful to have found it there.
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December 2023 by Robert Smart
If you hate the orange and blue stores go to Ace, friendly and helpful people that get ya what you want and need quick.
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December 2023 by Brad DeMaso
I have had a string of bad customer service experiences in the last couple weeks. Can’t tell you how refreshing it was to have a positive CS experience at Ace. Came in to get a doorbell ringer (BTW - same price as the big box store). I saw a sign that they can duplicate smart car keys. We had purchased a FAB on Amazon for our Infiniti QX60. SAMs mobile key guy gave me attitude about programming my key so I walked. Brian from Ace was great. He pleasantly went over all the disclosures of me bringing in my own key. He cut the key and had it programmed in under 10 min. Would have been less if I didn’t talk with him. Next time I will buy the key direct from Kaysville Ace. Thanks Brian for a shopping experience worth writing about.
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November 2023 by Doug Carling
Joe went above and beyond to assist me with my toilet replacement. He didn't even mock me when I came in 5 times.
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October 2023 by Trish Wheeler
My hubby always finds nuts and bolts, screws he is looking for. He says cheeper than the orange store.
