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April 2024 by Mckay Bartholomew
Small town auto was so easy to work with, felt no pressure for buying a vehicle. Felt welcomed and wanted while we were there.
Now we have our dream car!
Will always go back to them if we need another vehicle.
Thank You Shawn!
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April 2024 by Bryan Bassett
We called and spoke to Shawn. He was great! Pleasant to work with, honest and fair. Highly recommend
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April 2024 by Candra Powell
I wasn’t going to write a Google Review on my experience but since this problem just won’t go away here I am. 2 weeks ago I had 2 broken down vehicles. I needed a rental vehicle while both of mine were in the shop. I am local to Hurricane, so I turned to Small Town for a rental vehicle. They were great to work with me and get me a vehicle! They even extended my contract on the rental while my vehicle was in the shop longer!
Well while we had their rental van one of my kids broke the plastic retractable sunshade that goes in the sliding door. I felt like honesty was the best policy, and since Small Town had been so good to work with me, I admitted to them what happened when I returned the van. They told me no problem. We will get it fixed, we have your card on file, and we will let you know how much this is going to cost you.
I got a phone call the next day. My total was going to be $475.00. I about fell over. I had to pay for a plastic sunshade from the dealer as well as labor for Small Town to install the shade. So $475.00. I made a bigger mess of the situation by paying the dealer directly for the plastic sunshade. Now here we are trying to settle our bill with Small Town. Almost 2 weeks after returning the rental van. Long story short: If you choose to rent a vehicle through Small Town Auto just be prepared to take whatever charges are needed after returning the vehicle. They have your card on file.
Edited to Reply: Thanks for the offer for next time. It is hard to think about what could happen next time when we are still in the middle of this mess…. Since there is so much confusion on what is paid for….. The actual sunshade is paid. I sent in receipts showing that the part was paid and cleared my account. So please stop trying to charge me again for it. The only thing I owe you for is the labor to install the sunshade. Please fix the pending charges you have on my bank account and delete my card that you have on file.
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March 2024 by ELVA ESCAMILLA
I took my 2009 Cadillac STS to Small Town Auto as Randy had helped my husband with a tail light on my other car. He liked Randy, the mechanic because of his eagerness to help and find the problem. He found the problem within a matter of minutes!
So we took my car and left it with Randy and he said he might need it for a few days, no problem. The car was sputtering when accelerating up hill. Randy called us that evening, had found the problem and fixed it within one day! AND She's purring like a kitten!
Randy is honest, caring and a terrific mechanic.
I recommend him 100%
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March 2024 by Andrei Closs
Wonderful prices. Not only did they pick us up from the auto shop we were at but after we returned the car the next they took us back to where we were staying. They also gave military discounts. The associates were friendly and professional.
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November 2023 by Terance Stout
Honest well respected Car Lot.
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October 2023 by Alli Jenkins
My husband and I just purchased our fourth car from Small Town Auto. We have only had good experiences buying from them and will never go somewhere else! They are honest and not pushy at all. I would absolutely recommend them!
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September 2023 by Michael Driggs
Had my vehicle in for repairs, the team did an excellent job. Thanks guys.
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August 2023 by Christopher Babcock
The staff is friendly and the transaction was fast. I would purchase another vehicle here again.
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May 2023 by Jeff Edwards
I was in need of a rental car. These guys handled my needs with kindness and respect. I'm happy to know we have small businesses close by that cater to our needs. From pick up to return they were very accommodating. They also have a fleet of used vehicles for sale. I will continue to use this company when I need what they supply.
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March 2023 by Kim M
I am visiting Zion and had an issue with my brakes, I called for an appointment and they were able to get me in the next morning. Within an hour my brakes were fixed! I had a great conversation with the lady managing the operation from the front desk. I cannot thank y'all enough for getting me back on the road and in a timely manner.
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February 2023 by Nathan Wright
When I moved to southern Utah my Dad ( A mechanic) said "Find an honest mechanic and pay whatever he asks."I found Small Town Auto, the Hintons, and Randy (the mechanic).I have never met a more honest group of people. They are in it for the "long game" and want every customer to be satisfied.
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December 2022 by Olivia Costello
Do not rent a car from this place. They know that they are one of the only car rentals in the area and use that to their advantage. I received a car with a broken windshield wiper, radio buzzing, and numerous, like 20+ chips/stains/scratches. It was overwhelming and too much to take photos of before leaving with the car. There was a HUGE area of missing paint from the front of the car. How in the world do you have customers paying $500 for a car and give them a dinged up one? When I said this to the associate, he said “yeah I know it’s pretty torn up”. Not only this, but I rented the car for 9 am when they open and was sitting outside with my luggage for 10 minutes waiting for someone to open the store, and didn’t get to actually take the car until 9:30. I sent the company an email to try to resolve this off of a review but they haven’t answered in 20 days. I worry that this happened to me because I am a women solo renting a car.
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July 2022 by Brian C.
Didn't buy a car from them, but when I came in for a car wash, two of the guys hand washed my car because their washer was broken. I think most places would have just said, "Sorry... it's busted", but these guys did a great job. Obviously they care about their business. Happy to leave them a good review.
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March 2022 by Mandy E
I purchased a car here last November. This week when it began to get warmer, I discovered that the a/c did not work. I called and asked if there was anything they could do. They quickly made an appointment with thier mechanic. Today I took it in, and they fixed it. The mechanic even double checked the car to be sure that everything was still safe. I drove away with a fixed car at no charge! Great job!
