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April 2024 by C L.
This Highland location is literally the worst. They have definitely earned the 2 star rating. Prescriptions (basics ones like amoxicillin) are NEVER ready on time, despite 12 hours of advance notice. Almost every time I go to pick up a prescription, they tell me it's not ready and it will be another 15 min...even when I know it was ordered as a refill the day prior. They are not proactive about communicating to the customer that medications are not available (frequently the case). I've been in the drive thru line for 15 min and then they just close the window for lunch when I finally get to the window. Currently i have been on hold for 14 minutes to try to talk to someone. I have never seen a CVS pharmacy this behind and disorganized.
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March 2024 by David D.
Waited in the drive through for over 15 mins, while at the same time holding on the phone yet no-one answers .... Pull out of the drive-through, go inside, and told it's going to be a 15 min wait Really??? Why so slow? And if I look at the other reviews its basically the same comments. I guess they don't feel the need to do any better!
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February 2024 by Noele Corrigan
We got in the drive through at 15 minutes before closing. A gal looked out, and saw who was in line. We were the 3rd car back, but It took OVER 10 minutes to help the truck in front of us, and by the time they drove off it was 6:02. As we drove forward they closed the window and put down the screen. SERIOUSLY?!?!? You could see who had been in line before closing. You couldn’t stay 5 minutes and help the few people who were already in line? Come on CVS
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February 2024 by Scott G.
Pharmacy is unbelievably slow! And unpublished lunch for the entire staff to take lunch at the same time. So, they close the pharmacy at 1:30... And to get a jump on lunch they may have "computer problems" adjacent to lunch. So plan on waiting at least 30-60 minutes to pick up a prescription and you may have to come back multiple times.
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February 2024 by Justin Cloward
What they said
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February 2024 by crystal hatch
Wish I could give them a 0. This is the WROST pharmacy I have ever used!! They have zero customer service skills. The only reason they are still in business is due to the fact that they are only drive thru pharmacy in the area. My doctors office sent in a medication on a Friday morning, I went called the automated system (good luck talking to a real person) and it informed that my medication would be ready by that evening However, after waiting in the drive-thru for 30min I was told the medication had not come in yet. They told me to try back tomorrow and suggested calling before I come to the store. I informed the employee that I called the automated system and that's why I'm here. She said to call the pharmacy directly. I told her that i have been placed on hold for over 45min when attempting to talk someone over phone. Her rely shocked me to say the least. She stated that they simply do not answer the phone because they are under staffed!!! But- hey call before you come down! In the end she told me to call around to other pharmacies if I want my prescription filled. They don't have the time..
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February 2024 by Doug Montrose
I would give zero stars if I could. Needed to call and ask a question about a medication. I waited on hold for 45 minutes and no one answered. By that time I was able to sneak away from work and drive over there. I stayed on hold the entire time. By the time I arrived at the pharmacy I had been on hold for over an hour. When I arrived at the pharmacy there were zero cars in the drive-thru and no one in line at the pharmacy inside. The phone was giving an audible alert that there were four calls waiting. There were four people working in the pharmacy. None of them made any effort to answer the phone. I waited for someone at the counter for another five minutes before I could get my question answered.Bottom line, if you can avoid using CVS, and specifically avoid using this location, then I would strongly suggest avoiding it.
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February 2024 by Kati Alger
I would love to give zero stars. This location is an absolute nightmare. I’ve waited on hold for over an hour. Drive to the pharmacy, while still on hold. Stood in line listening to the phone ring. When I finally got to the counter I showed him my phone & said one of those phone calls is me. It’s been an HOUR & 20 MINUTES. No sorry. Nothing. He looked at me & said, “what do you need.” They say Rxs are ready via text & when you get there they suddenly arent ready. Or they can’t locate them. I’ve never dealt with worst customer service. Taking out Rxs elsewhere & should have months ago!
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February 2024 by Laurel Hancock
Why are they always sooo rude? Yuliya the pharmacy tech could not have been ruder to me on phone when I called last week or today in person. I’m so tired of being treated rude when I’ve done nothing but treated them with respect.
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February 2024 by Jon McDaniel
Prescription was ready for five (5) days. Come to pick it up and get told "insurance is not covering it. We haven't input it in the insurance system. If you wait 20 minutes it will be ready, if not you will have to pay the non-insurance cost." Next visit. They tell me my prescription isn't ready. I say "I received a text that told me it is." They tell me I "misread it." I say "heres the text." They find the prescription. This place is a disaster.
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February 2024 by David Jardine
It always takes me two or three trips to actually pick up a prescription The pharmacy closes in the middle of the day for lunch…..! If you go back an hour later when it’s open again there will be four or five cars lined up.
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January 2024 by Kristyn H.
every single time I've used the pharmacy drive thru it has been insanely slow for no reason. Today there were just 2 cars in front of me and it took me 30 minutes to get my prescription. I just don't understand what they're doing that takes that long. Ridiculous
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January 2024 by Danna Ridge
Disorganized, prescriptions line the FLOOR in brown bags, floor is dirty inside pharmacy bay (looks like they’ve never vacuumed), they never pick up phone, I put orders in for refill via phone that get cancelled so I have to redo the refill order. I’ve been on hold multiple times for 20+ mins and I finally hang up and drive down there to work out issues in person. Staff is always frenzied. Poorly managed location! Not worth getting my prescriptions here, even if it is in-network. Going back to Smith’s pharmacy where they are efficient, clean, organized, and pick up their phones - even if I have to pay extra.
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January 2024 by Mark Willes
Worst, slowest service ever
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December 2023 by Reta Lewis
Good place to shop. Clean, convenient, and quick service. Items were in stock but I was hoping to find other items they don't seem to carry yet. Service was excellent and quick. The cashier seemed informed about how to apply benefits and gave me the best price.