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September 2024 by MORGAN SHARP
They were quick, kind and knowledgeable. Not much more you can ask for. I’ll be back for sure.
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September 2024 by Emma Moore
I've had some positive and negative experiences with Burt Brothers, and it typically just comes down to the person in charge of scheduling the service. This weekend I was very dissapointed with my experience. Desiree scheduled me and took my call. Not only was she rude and expressed annoyance as I was scheduling my service, she herself said, "I didn't take very good notes" and called today to clarify the service I needed AFTER she had the technicians perform a diagnostic that I had already had performed free at another location, which I communicated when scheduling my appointment. She tried to charge me for a service that I explicitly communicated I didn't need and then hung up on me. Clearly just a lapse in communication and care.
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September 2024 by Gary Gardner
Ron is the best. Great experience thanks for helping me
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September 2024 by Russ Laraway
These guys are total pros.
Free rotation and alignment check since I bought the tires there.
Alignment was off, they fixed it for like $130.
No appointment. Speedy, professional,.open to input (I have a pretty customized truck)
To give you insight into their service mindset, please indulge in a quick story.
Running another errand in my wife's car, I popped into Burts to ask if they will do my rotation for free since I bought the tires there. A.woman behind the counter said yes, but the guy RUNS the place apologized to me that the staff had not explained this when I bought the tires.
The truth is that they did - I'm just old and forget stuff sometimes. ?
If he's willing to apologize for a tiny transgression that didn't even happen, what do you think they'd do made a mistake?
Actually love this place. Nothing but excellent service.
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September 2024 by Mykel Gividen
The people were very helpful, friendly, and gave an accurate quote of how long it would take to complete the project. I recommend!
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September 2024 by Lauren Cobb
I’m sad to give such a low review. We have used Burt Brothers for years and this last month our experience has been rough! We had our van towed due to what we believed was transmission issues and sure enough it was. But the communication the full 3 plus weeks it was there was horrible! I only once got a call from Burt Brothers and that was when it was completed. After not hearing anything for a week I called them, they had ran diagnostics and all but no one called me. That continued the entire time. I’d call and be told hopefully Wednesday or Thursday and so I wait and call Thursday and im told probably Saturday and I call Saturday and I’m told Tuesday or Wednesday! After telling them I have to have my van Monday and the girl saying sorry I made other arrangements and then a few hours later they call to say it’s done…. I was already gone for the day and had to make other arrangements earlier that day. Also, originally I’m talking with Jeff who apparently was handling our situation, every time I called I’d get out on hold to talk with Jeff. As I’m asking price one day, He’s telling me $5800 but he could probably get my $300 or so off. Ok, nice. Well it’s 5 more days before it’s actually done, when they called me Saturday saying it was done I ask the price and the guy is quoting me full price. I tell him Jeff had mentioned he was working to get us a discount and the guy tells me sorry, all he can do is $80 and it wasn’t Burt brothers fault it’s taken so long because they had to wait on the transmission to be built…. Which is true but that was only 4 days out of the 3weeks they had our van. The ball gets dropped once… but for all the 3 weeks our van was there this was the case. Needless to say we are sorely disappointed with how this all was handled. Yes our van is working now but ultimately customer service and returning calls when you say you will is also part of the process.
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September 2024 by Brian Kunz AdminUse
Like most 1 star reviews, I wish it could be a zero. I had the unfortunate experience of going to Burt Brothers when I had a tire that was losing air. When I took it in, they said my sidewall had been damaged and I needed a new tire. No problem, I thought. They put my spare on when they didn't have the tire in stock but said my new tire would be there the next day. The next day came and they still didn't have it. No problem, I thought. When the tire finally came in, they notified me that they couldn't find a part they needed to re-install my spare. They questioned me as to what I had done with it. I responded by reminding them they took off the spare. They informed me that the guy who had installed my spare was not there and that I would have to come back when he was. I came back, (and waited over an hour) and they still couldn't find the part they needed and told me that if they couldn't find it that they would order a replacement part. They told me they would call me when the part arrived. Several weeks went by and no call. I called several times and was promised someone would call me. No one still called. Today, I was a bit rude (I'll admit) when they told me to bring the vehicle in again so they could look for the part again where they had already verified the part wasn't. I told them I would not do that since they had already verified twice now that they had lost the part. I told them to call me when the part arrived. We'll see if they actually do. If it was this much trouble getting 1 tire replaced, I'll never trust them to do any work for me or my family again. This was the first time I had used Burt Brothers, and definitely the last. I'll stick with Discount or Les Schwab like I always have in the past. I only went to Burt Brothers because it was the closest to my home. The lady I spoke to (Deserey??) was extremely rude and acted like I was just such an inconvenience. She told me that they do 25 cars each day and they can't be expected to know where every part is for every car. Yikes! She also said I should only come when the specific guy who worked on my vehicle was there...because I guess I should know his schedule.
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September 2024 by Dave Lemke
Took my Rivian R1T in for a shiny set of new tires and they did a great job. No complaints.
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September 2024 by Addam Rud
Always satisfied with their service!!!
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September 2024 by Kevin Schiess
Awesome service
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September 2024 by Jason Swensen
Always great to work with. Nice people
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September 2024 by Kim Goeckeritz
This Burt Brothers location is awesome! They always treat me well and fairly. I have been coming here for over 15 years.
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September 2024 by Zoo Guy
Came in for a last minute emissions test, they had me in and out in 45 minutes. Thanks Burts
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September 2024 by Coleen Cloward
Andrea was very nice. Everything was great!
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September 2024 by Will Bradshaw
They were great!
