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March 2024 by Dakota M.
Bad service. Rude employees. Sales is their sole purpose, don't waste your time. Just go to an actual Verizon store in provo or slc
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February 2024 by smiles7968
The service was really great while they were selling me a product, but when I changed my mind about the purchase a few days later with the promise that I could refund the purchase, it became the amongst the worst customer service in my life. The manager was condescending and nobody knew what they were doing. They tried to send me to the other Heber store and then to the corporate office in Orem. I called Verizon multiple times, which was very difficult because they didn’t know what they were doing either and the English was very hard to understand.
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February 2024 by Nicole Wagstaff
We had our best experience we’ve ever had at Verizon! Thanks to Austin! He was so helpful and was fast and efficient!
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February 2024 by Armando Rua-Fernandez
Be careful of the hidden fees with Victra stores, they are not direct verizon stores, I was asked to pay a “store charge”
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November 2023 by Lisa Carlile Stauffer
I have heard good things about Verizon coverage and service and I wanted to try it out for myself. Austin was so helpful and knowledgeable. I got set up with a new iPhone 15 and my first ever iPad! It hasn’t been very long but I’m totally impressed! With the coverage and Verizon in general. Would definitely recommend to anyone.
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November 2023 by richard REABACK
Austin was the greatest. He could not have been more helpful. I will recommend him to anyone looking for a phone
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October 2023 by J K
My visit to thus Verizon store was the best experience I have ever had with an in store visit . There were 2 fellas working, a Saturday afternoon. They went above & beyond to help me! I feel bad because u cannot remember both of their names, Austin was one of them. These 2 are professional, polite and more helpful than I've ever experienced at Verizon! They know what they are doing & do it effectively. I can't say enough good things about them. If I could give them 10 stars I would.Thank you guys! You made my day and saved me from a train wreck!!
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October 2023 by Kelsey Carter
The guys here were friendly, answered my questions, and were patient with my rambunctious kids. Dakota did a great job of making sure I was walking out of there with all the savings that I could get.
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August 2023 by Ken Lym
Our salesman was fantastic! Knowledgeable and kind, was very quick and efficient
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July 2023 by Google user
Freddy helped me get my cell network back within 5 minutes. So helpful! Thank you Freddy :)
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May 2023 by Gretchen Zigante
Dakota was attentive responsive and made sure I understood everything we were doing during the visit.
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May 2023 by Dylan Dean
I had my doubts, but quickly found out that my doubts were squashed, and my experience overall was amazing along with both representatives in the store were just so nice
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February 2023 by Samuel Hendricksen
Lol was very nice and helpful in details available for me and my family's phone plan.
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December 2022 by James Lindsay
Went to get a new phone and the staff helped me with everything I needed. It was closing time but they stayed late to get me all set up and didn’t act put out at all. I would highly recommend this store and the staff as well, excellent work guys!
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December 2022 by Angelica Zelaya
Eduardo did an awesome job! Very patience, kind, and professional. He took the time to explain me everything I needed to know. Thank you!!
