böhme

Women's Clothing
Hours: Böhme is a clothing store described by customers as cute and offering on-trend fashion. The clothing is loved by many, though it is noted as being on the pricier end. The business has recently changed a previously non-existent return policy to now allow returns, which customers view as a great business move. Customer service experiences vary significantly by location and visit. Many reviews highlight amazing, thoughtful, and knowledgeable service. Staff are frequently praised for being friendly, helpful, and professional, going above and beyond by helping customers find items and even selecting complementary pieces for fitting rooms. They are noted for making customers feel happy and treated very well. However, one specific location provided a notably negative and bizarre experience. A customer reported an incident with an outright rude employee involving aggressive banging on a dressing room door, eye rolls, and a humiliating interaction that made the customer feel treated like a criminal. This has led to a loss of desire to shop at that location despite previous great experiences. The corporate customer service team responded to this incident with exceptional professionalism, kindness, and thoroughness, receiving a five-star rating for their thoughtful response. Overall, Böhme offers stylish clothing and often delivers very good customer service, though inconsistent and sometimes poor in-store behavior can severely impact the experience.

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1. Farmington, Utah