“Like many REIs, this store was very similar in terms of presentation, organization, cleanliness and helpful staff. Everything at this location was immaculate and they were many staff members around to help answer questions that were friendly and welcoming. This location is only a single story, so not as big as other stores, But decent for the space that they have.
For those that do not know, REI is one of the big outdoor retailers for camping, hiking, backpacking, climbing etc. In general, they carry the most popular brands and also their own brand line. I find them to be on the more pricey side, But they often have good deals and sales which can bring prices down below where you can find everywhere else, including Amazon.”
“Got there 15 mins before close from out of town, got my daughter some shoes for back to school. I use the app mostly now but this time the employees were ready to go home for the most part. I feel bad I got there so late but was reminded about it from a few employees.”
“Kellie, Emily and Taylor helped me so much today. With an online return, placing a new order with a coupon and BOGO discount. Despite having technical issues they went above and beyond to make my experience great”
“Was in search of some new summer workout attire and was able to find some really cute pieces to add to my collection! Hailey was super helpful as she walked me through all the different short options. Ultimately, I ended up choosing the pieces she had pulled for me to try on! Every time I go to this location, I’m always met with great customer service 10/10”
“Great experience! We bought a toy rifle for our son as a reward for when he completed a chore chart. It took him a month, but he earned it! He was so excited till he figured out that it didn't work. We no longer had the receipt, but we went in to customer service anyway. Paula and Maxine were great! They let him swap it out with a new one which is working beautifully. That was above and beyond! He is so happy. Thanks for going the extra mile.”