Marshalls is a store known for its surprise and ever-changing selection of products. It offers a wide range of items across ladies fashion, shoes, beauty, home, men's, and kids' categories, with new items arriving weekly. Customers often find good deals on designer and brand-name products at affordable prices, making it a popular destination for bargain shoppers. The store is generally organized, and many appreciate the variety and up-to-date inventory that allows them to find what they need easily. Shoppers enjoy discovering great deals, especially on items like clothing and home goods, and some mention friendly cashier service and a fun “treasure hunt” experience similar to Ross. However, there are some common complaints. Long lines at checkout, often with only one cashier, can lead to wait times, especially during busy weekends. The dressing rooms can be limited, with only front dressing rooms open, causing wait times for trying on clothes. Staff members, while dedicated, sometimes appear unhappy or unapproachable, and there is a recurring issue with understaffing, leading to crowded aisles and inventory piled in the store. Employees frequently push credit cards during checkout, which some customers find uncomfortable. Additionally, at times, the store can feel overcrowded or disorganized due to inventory management issues. Despite these challenges, many still enjoy shopping at Marshalls for its deals and surprise finds, making it a store that is often fun but sometimes inconsistent.
