Ace Hardware is a convenient local store with plenty of parking and a good selection for seasonal needs. Many customers report great interactions and excellent customer service, noting that the staff is helpful, takes time to assist, and works hard to find items. The atmosphere is often positive, with efficient service allowing for quick visits. However, there are significant drawbacks. The store is frequently described as very expensive compared to larger retailers. The aisles are narrow, and some items, like screws, can be hard to find due to faded labeling. A major concern is the restrictive return policy; items purchased at other Ace locations cannot be returned here, and purchases here likely cannot be returned elsewhere, as this store is separately owned. Some customers also feel the staff can seem more interested in upselling than assisting. Overall, it is considered a helpful hardware store that is good in a pinch for immediate needs, but its higher prices and limited return policy lead many to prefer other stores for larger projects.
They take the time to take care of you and help you find item you’re looking for even if you can describe it very well. Had a situation and they handled it very very well. Very much appreciate how much these guys work with me
August 2024
Can't go wrong with some overpriced fishin stuff
November 2023
They store manager Henry helped me fix my house heater cool man such generous and really cool guy ?
