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October 2024 by Andrew Gallup
This store never has more than one check stand open. Tonight I waited way to long!
I tried this Store again today 10/14/24 and had the same experience one checkstand open, four customers in line at that one checkstand. Please for the love of God open up additional checkstands with humans to check us out!
I don’t get paid to work here. Why should I be expected to check myself out. If you want people to use self check offer a 25% discount. Then I would feel like it’s worth it.
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October 2024 by Jay Estrada
Smallest smiths I’ve seen, empty racks on Sundays very low selection and variety. Outdated meats turning green… I’ll be going to other markets hopefully better luck
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October 2024 by Ken Nottingham
You pay a premium for the variety; it's worth it on occasion.
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September 2024 by McKenzie Kelley
Had a bad experience with the self check out lady today around 12:30pm! First I put my milk in the bagging area sideways she said I couldn’t do that which was annoying but okay. My cereal fell off the bagging area so I put it back on and it made the sensors weird. She kept asking if I scanned everything and was struggling to find them on the list even tho I was clearly pointing them out to her. She was treating me like I was stealing stuff. A super quick trip turned longer due to incompetence her and she made it a super uncomfortable experience.
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September 2024 by Shyla Kunz
Every two weeks I cashed my check here from my local business that I work for. Suddenly, today they would not cash it for me because it was handwritten, even though in the past, it was every time.
Both the Teller and lele the manager were straight up rude and unwilling to be kind or nice to me about saying “sorry we don’t do that anymore” it was instead “nope you can go somewhere else”
I never leave reviews, but the attitude that lele gave me was absolutely uncalled for. There were 1 million other ways to tell me no, and they chose to be absolute jerks about it. Initially held my check away from me and wouldn’t give it back to me, and talked down to me about how I should’ve gone to a bank. (This has always been faster and why I choose to come here) They need some serious customer service training.
Oh and not to mention no one was even at the desk when I got there. So they’re short staffed and clearly taking it out on others. And when they asked for a manager they announced how much my check was and the problem loudly over their intercom. Which adds embarrassment.
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September 2024 by Julie Vigos
Raise your prices and then cut your tellers. Self checkout isn’t. I scanned every single item why you filmed me doing so then try to talk me I didn’t scan everything . BS watch the damn video. Oh no I will count all your items. Had to track down someone to help them she left and the error came up again. Bring back the cashiers!! Convenient isn’t worth coming back for with this crappy service.
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August 2024 by James name
This is a great store. I instacart and mainly work this store so I shop here at least a few times a week. Their staff is amazing and always helpful. It is hard to find good customer service in today's retail environment However this store always provides excellent service help and goes above and beyond for it's customers. Clean and well stocked. It is our choice to shop when spending our food budget. Great sales and prices. Thanks Smith's!
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August 2024 by Jeff Frichette
Smith's is my go-to grocery store, I have been going there for many years and I like the folks that work there and they are pretty friendly, but WOW I bought absolutely the WORST pizza there! DO NOT BUY THIS!! Cardboard with a "red sauce" would taste better!
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August 2024 by Justin Cardenas
Idc about anything else in the store but THOSE BLUEBERRY MUFFINS ??
Amazing!!!!!
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August 2024 by Ammon Ely
Red Grapes, last Saturday...".59¢ a pound". I get a 3 pound container. They charge me over $4.00 and I got two containers. Do the math. That's Smith's in Draper, folks...watch for the tricks as the treats cost me over $2.20 each more than shown!
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August 2024 by Russ Perna
Recently renovated. One of the smaller Smiths stores, but I usually find what I'm looking for here.
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August 2024 by Chris C
Luna helped me out today and was very helpful. Took her away from her post to a different section of the store, and then I had trouble at the self checkout station, too. Took up a good chunk of her time, but she had a pleasant demeanor about it.
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August 2024 by Kim Jong
Their associate Ray was very polite and helpful! ?
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August 2024 by Caroline Patterson
Curbside seems to be such a hit or miss experience at this store. More than once I have had items in my order come up missing. These items were not subbed or shorted from my order and I was still charged for them. On top of that, whoever bags for curbside does so haphazardly! Love Smith’s products, hate how curbside has been going lately!
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July 2024 by Lisa Zhang
I was trying to buy something at this Smith’s with my OTC card.
The cashier, who I later found out was the manager, was very rude and angry, telling me l couldn't use the OTC card to buy coconut water.
Even if he couldn't read English, he should recognize pictures, right? There's a picture of coconut water on my OTC card. He also told me I couldn't use two gift cards at once, which I later found out isn't true. My OTC card has been used multiple times at Sandy Smith's to buy same item.I don't understand how someone with such a bad attitude and unknowledgeable could be a manager.
