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July 2024 by Tobi Spalding
The woman who worked in the fabric department on 07/06/24 at around 6pm was extremely rude. I’m making 2 blankets, that need 2 yards of fabric each, so 4 yards total. When I asked for 4 yards total but cut in two yards each she immediately became very rude, rolling her eyes and saying she couldn’t cut that. I asked why and she threw her hands up in the air and said “because she said she wont”. I said asked for clarification again and she said she can’t cut it because “people come in with fabric they’ve already bought and ask her to cut it and it becomes a problem”. I don’t get how that’s relevant because that’s not what I’m asking her to do. She then told me that she would give me 2 yards total and I could “cut it myself”. I said I needed 4 yards and she told me “oh well, this is all I’m willing to do for you”.
I left the store with half the fabric I needed because she refused to cut me more. I should have gotten management involved but I have bad anxiety and had spent 3 1/2 hours already in store picking out this fabric- that she literally refused to give me the amount I needed. She made me incredibly embarrassed and anxious, talking down to me for simply asking to get fabric cut- which seems to be her job. I’ve never had this problem cutting fabric at any other Joann’s.
She was very rude right off the bat. She’s a very unpleasant, unkind, unhelpful person.
I told the cashier the woman cutting fabric was very rude and she said yeah, I know- leading me to believe she’s like this all the time.
I’m literally on my way to another Joan’s location to get more of the exact same fabric I just got because she refused to give me more, even though there was plenty more on the roll.
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May 2024 by Sonja Nesbitt
I bought remnants yesterday because they were 75 percent off. I should have checked my receipt because it didn't happen. Most of the time I love Joann Fabrics.
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May 2024 by Timothy Ghersi
You might as well have an employee with you while you shop. They got security locks on 8$ items, then they have to carry it up front for you to make sure you pay I get the sewing machine walk that up sure but 8$? I felt so weird having an empty cart to the register. I’m good on this place.
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April 2024 by Jennifer Hemingway
Every single time I go into this store I want to offer cleaning services. During Covid they had their employees at the door monitoring mask wearing but standing on a filthy floor and in a dirty store environment. They need to power wash where the carts go and the floor corners. Trash is outside too from the wind, but still.. pick it up. I find myself going less and less & only buying things on big sale bc the prices asked for cute items do not match the quality this store is representing. Let me know If you need a cleaning service ??.
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March 2024 by Sunny Hornbaker
i had to come in on sunday as a total newbie to fabrics for a school project, and everyone here was so helpful! everyone in the fabrics department was so kind (i didn't catch names but one of them had a genshin impact pin and everyone had a lot of pins lol) they were so patient with my ridiculous order :) thank you guys so much!!
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February 2024 by Linda Graves
Experience was great first time in this store, found what I needed which was a couple of zippers for 2 of my husband's jackets great customer service, friendly staff
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December 2023 by Jeffery Wolf
This location is the worst. So disorganized and so much stock is hidden in the back room because no one will actually put any inventory onto the shelves. Gave up looking for help after I couldn't find an employee after 20 minutes of searching.
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December 2023 by Elizabeth Jenkins Dunn
Does this place have a manager? Honestly shopping here is a major hassle, and if you can, DO NOT CHOOSE CURBSIDE PICK UP. The employees are dismissive (with the exception of the young girl with red hair). This the the busiest time of year and they have one lady on the register who although kind, is extremely slow. The line gets VERY long and none of the employees seem to care or try to do anything about it. I’ve been here twice over the last few weeks and it’s been like this both times. There are several employees in the store but management seems poor as the people don’t seem to be where they are needed. I REPEAT DO NOT CHOOSE CURBSIDE PICK UP. You’ll die in your car from waiting.
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December 2023 by Ed
Great for material, frames, and other craft items. I got glass beads and material to make a gun rest.
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December 2023 by Elizabeth Jenkins
Does this place have a manager? Honestly shopping here is a major hassle, and if you can, DO NOT CHOOSE CURBSIDE PICK UP. The employees are dismissive (with the exception of the young girl with red hair). This the the busiest time of year and they have one lady on the register who although kind, is extremely slow. The line gets VERY long and none of the employees seem to care or try to do anything about it. I’ve been here twice over the last few weeks and it’s been like this both times. There are several employees in the store but management seems poor as the people don’t seem to be where they are needed. I REPEAT DO NOT CHOOSE CURBSIDE PICK UP. You’ll die in your car from waiting.
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December 2023 by Kylee Tolman
Unsafe environment and horrible management practices. I’m sure with the busy black Friday weekend that it’s been tricky being staffed well enough. However, today while I was in line to check out, there was only one register open. The line was pretty short but began piling up as the cashier was not at his post while trying to retrieve an online order for several minutes. It wasn’t a big deal, we were all patiently waiting and giving a lot of grace to the employee’s circumstances despite the inconvenience. The cashier returned and continued the check out process. Again, an online order needed to be retrieved and we all continued waiting. Meanwhile, the line began piling up a bit more, and I noticed the employee coughing a few times. When it was time for me to check out, I smiled at the employee and asked how he was doing. I acknowledged that he must be having a busy day and the weekend must have been totally busy for him. He then complained to me that it was, and that he has been sick with COVID the entire time while working there! I was shocked. I told him kindly that I was sorry he was sick but that I was glad he was there to help us all check out. He replied “I’m not.” I thanked him again and told him I hope he feels better. There are so many young mothers and elderly people coming in and out of this store, and I would have hoped that the management here would have found some alternative way to keep this employee away from interacting directly/hands on with customers, regardless of the illness. I am very disappointed in 1) the management’s decision to have this employee continue working at the cash register; and 2) the employee’s choice to respond negatively to a customer attempting to be gracious and kind despite the circumstances. Would have loved to have a conversation with management about this one but I don’t trust after this that much will be done about it.
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November 2023 by Christian Huff
Keep your purchases to the crafting section. Grabbed a Mountain Dew on my way out for the drive home. Tasted funny after the first few swigs and checking the date showed 2 months expired. Felt nauseous that night. When returning I found 3 different soda flavors were all expired in their fridge. Poor shelf control by JOANN management.
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November 2023 by Sheila Shetty
Right now, standing a line with 12 customers. When I ask if other cashiers could help out, one employee says I'll help in a fewl....while it took two cashiers to help a customer with a return. Seriously?
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October 2023 by Linda Auger
It was not busy today. Easy in and out
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September 2023 by Camila Fernandes Cavalcante
This store always disappoints. Their website is never updated, so be prepared to have your order canceled anytime. Online shopping is the most disappointing experience ever. In person shopping, is even worst, as the store is super disorganized and the staff is short, so unless you have plenty of time to look for what you want, go somewhere else.
