Internet Service Providers in Draper, UT

“We called to upgrade, but now it seems like we have more slowing issues when streaming a movie or surfing the net. Not sure we should have went from 15 to 25, we will see how it goes. Customer service is great and we have been a customer for a long time”

“This store has only ever been a good experience (The location, not T-Mobile itself. Still pissed at T-Mobile). Long story short, I wanted to try the Internet option and see how it went (this was on 05/13). Parker helped get me setup, explain that it was a FREE trial for 14/15 days (Memorial Day Weekend) and to return it for no charge within that time period. Well T-Mobile tried to charge me the full cost for the thing. So I came back on 05/20, spoke with Parker, returned the box (I live on the Utah benches so service wasn't fantastic) and he credited the amount that T-Mobile was trying to charge. He explained that I would need to call T-Mobile to cancel the line, which I attempted (emphasis on ATTEMPTED) but the rep just kept saying "buyers remorse" which I would understand IF I ACTUALLY KEPT THE DEVICE. So I get a text today about the home Internet, zipped over and spoke with Abby (phenomenal employee!) and she was calming, sympathetic/empathetic to my situation, and walked me through how to call T-Mobile to cancel the line, even standing with me while on speaker with them. It might be confusing how I'm describing this love/hate relationship but this store and those two employees are the ONLY reasons I'm staying with T-Mobile, otherwise I'd of punted the service in a heartbeat after this experience.”

“Ramon, the manager is really great. Unlike most males, he is fantastic at multi-tasking. He was following up with others in the queue and kept all transactions moving smoothly. And I'm not even a Verizon customer! I paid ~$30 bucks for them to transfer data from my old Samsung S8 to my new phone, a Samsung Galaxy S23 Ultra. And they synched my Samsung Smart Watch 6. Cheap at twice the price. I'm 69 and don't set up and transfer phones very often. It was worth the money and I found it very entertaining as well. Thank you, Ramon!”

“Wow! Customer service is not dead!
From my very first phone call (thank you Natalie) to picking up the equipment, and having it hook up and connect right, (so easy, even a caveman could do it), my experience was phenomenal!”