“During my stay in the U.S., I visited the T-Mobile store in Draper to resolve an issue, and I received one of the best customer service experiences I’ve ever had. Queem was incredible: she helped me with patience, empathy, and an admirable attitude. Even though I spoke a different language, she understood me easily, solved everything quickly and clearly, and did it all with a smile on her face. Kind, efficient, and truly helpful — she really made a difference in my day.”
“I stopped in today and was immediately greeted by a worker, named RJ, who knew how to help me with my phone issue. He got my phone fixed and running again in no more than 15 minutes. He was very helpful. There was also another girl employee who was next to him helping a different customer and she had great people skills. I was happy with my visit to this store.”
“Dexter M saved my butt he worked tirelessly and professionally to activate a problematic byod device. Seriously didn’t have to go through that trouble to help but he did thank you so much”
“We called to upgrade, but now it seems like we have more slowing issues when streaming a movie or surfing the net. Not sure we should have went from 15 to 25, we will see how it goes. Customer service is great and we have been a customer for a long time”