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August 2024 by M l
Don't use the ATM on the far right it just stole $12 from us at around 10:30pm on 08/17/24.
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July 2024 by Jocelin R.M.
Call back option does not work. It won't take option 1 to speak to a person every time I click it.
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June 2024 by Weston White
The branch and the people there are always great.
AFCU seems to freeze my cards all the time even from major retailers; Harmons, Walmart, Amazon, etc.
I’m leaving a bad review because the over the phone customer service is so horrendously bad. They have a terrible attitude and seem to want to do everything they can to not help you with anything.
The most recent call the lady wasn’t understanding my question so she hung up on me after I waited 45 minutes on hold.
I understand this isn’t the branches fault, but unfortunately they have to bear responsibility.
Based on these experiences I’ve been having I’m very much considering switching banks.
Thank god I don’t have any debt or loans through them.
I would steer clear if you are looking to make a switch.
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February 2024 by Mariposa S
Thank you to Loan officer Junior . For his kindness, patience; as I am handicapped, and exceptional service
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February 2024 by Mariposa Perez
Thank you to Loan officer Junior . For his kindness, patience; as I am handicapped, and exceptional service
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February 2024 by Amber Chiquito
Long time member! Horrible experience! I had an issue to resolve!. Teller asked nothing and was Rude!!!
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November 2023 by Alí Mogollón
Excellent service, I was looking for many months to be able to refinance my car that has a rebuilt title and I had not been able to, Mr. Junior helped me very kindly and I achieved my refinancing successfully, many thanks to Junior who is a very attentive person
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October 2023 by Dina R Cain
I've been a member since 2019, and I've visited other branches. All of them have been helpful and professional. But, it's branch #72, located at 520 E 12300 S, in Draper, UT that gets my vote for all my banking needs! From basic banking to getting a loan or credit card is met with an excellence of customer care and service thatI is rare these days. Junior Dios,the loan specialist who helped me get my 1st credit card after years of rebuilding credit after my divorce. He was understanding, down to earth, and I'll never forget how I felt when I left that day!And, a warm thank you to Stacy, a Customer service associate who connected me to Elizabeth, a Supervisor, loan specialist/lead teller. She helped me with the information I needed to give this review, she's another example of the excellence in people who work there!
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October 2023 by Brynne Adamson
Nice staff and got my foreign currency fast
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August 2023 by Allan Minter
Alex (Branch Manager) and Tristan (Assistant Manager) are freaking awesome! They were so understanding with my situation with an auto loan and were beyond helpful and patient with me. I am extremely grateful for them. Highly recommend this branch.
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June 2023 by Emilie Gray
I know everyone is lacking in employees but man every time I stop here it’s always an insane wait just to talk to a banker. The teller was extremely nice and polite but her coworker seemed to be a classic chauvinistic Draper man over stepping when she was already communicating with me. Unfortunate but might be time to switch credit unions.
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October 2022 by Léandre Peck
Chelsea the assistant manager was rude to me and my father and wouldn't help us clear a check after we just had made an account with them. Very unprofessional wouldn't recommend this branch. I may even close mine and my father account over our experience.
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October 2022 by claire richardson
We went in today looking to set up a joint account and Brooklin was quick to help us. She was knowledgeable and so helpful. We are so thankful we had her today !!!
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September 2022 by Jorge Rivadeneira
Tana has horrible customer service. Not sure if she should be helping people
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August 2022 by William Cruz (William Cruz)
George is very knowledgeable, passionate and helpful. I was able to create a business checking account and we had a good conversation about tech! Would recommend for friendly service.
