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October 2023 by M Leigh
I deposited a cashiers check and the teller told me it'd be in my account on Monday. It wasn't, won't ever go back to that bank.
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December 2022 by Traveling Pantalones
Been trying for a couple of days to talk to this branch to order currency and haven't been able to get a hold of them. I called Chase CS and they explained that the branch is the only o e that can help me. CS is sub par. Been with Chase even before it was Chase. Time to look for another bank.
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December 2022 by Heidi Burri
Always a great visit. Wish they stayed open until 6pm however.
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September 2022 by kay choi
i like to leave review point 0 for this branch service. branch manager who has blonde hair was not trying to help me at all .even teller was telling her some help about money wire fee was not correct on my account. she knew i was waiting for help but never came out from her office and even ignoring me after eye contact. i was feeling 100% turned down her attention to help me .and teller told me they are going to call me about my issue but there was no call at all.again this was worst experience with chase bank and her.i like to close my account from this location
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April 2022 by Nicholas Mann
Last Wednesday I deposited $2000 cash in the ATM at this location. The machine took my money but it never got put in my account. I called customer service repeatedly. They refuse to help me. Chase if you don’t give me back my own money and an apology i’m taking you to small claims. Too bad I couldn’t give negative stars. DO NOT BANK WITH CHASE! stay as far away as you can can. they are unethical and unprofessional. I have bills I need to pay with that money and the bank is just keeping my own money from me. I have proof of the receipt from the atm andthey just wouldn’t give me my money. I wish someone would have warned me!
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February 2022 by Jessica Clugston
The bank hours are a joke. The bank is always closed. Hour 9-5, true banking hours. For the rest of us that work real job 8-6.Can never make it to the bank to do what we need to do. Chase need to change back the hour they had before covid.
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December 2021 by Backcountry Banana Boy
Walked in to resolve a fraud issue on my account and the one teller was very nice but did not even attempt to help me, just went straight to his boss because he was in over his head. His boss did not have time to even speak to me and I was told I could wait 2hrs for a call back. I drove 10 minutes down the road to a different Chase branch where a teller resolved my issue in 5 minutes with no hassle. Very dissatisfied with this Chase branch and will not be visiting again as their tellers are not trained to fix basic problems.
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November 2021 by John Brown
Scheduled an appt to meet with a banker. Got great customer service from Aryn Nelson. Took all the time I needed to help answer my questions and make some key decisions. Really glad I chose this branch. Thanks Aryn.
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November 2021 by Jenny Thompson
This was the 5th Chase Branch I went to in search of a Notary Public. The other branches all had excuses as to why they couldn’t help. Thankfully I found Miji! She was apologetic for the long search and was so helpful. Good to know there’s at least 1 branch in the area that has good customer service.
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October 2021 by Alexandra Pierce
The tall skinny guy at the bank window is really good at customer service and id like to thank him for being kind and helpful even when I got frustrated with the bank operations. 5 stars for him, 2 stars for chase. I was guided to come into a branch from chase.com online and apparently now you need to schedule an appointment so we were not able to accomplish what we planned to do. We had planned this for a while so a bit frustrated that you need an appointment and not sure how you would know that unless you happened to call or showed up like we did and got turned away.
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September 2021 by Mariya Coleman
Walked in to open a bank account. The teller was super nice and went to check with the banker when he could help us. The guy says to come back after two because he is simply much too busy to help us. No other solutions are offered, absolutely no respect for the fact that your customers are coming in around our own busy lives, and giving Chase the opportunity to be in business. Maybe our one little account doesn’t matter to chase bank but if enough people have this absolutely terrible customer service experience and write about it it may change the tide and it might start to matter a whole lot more to chase bank. Unbelievable that an unsolicited customer comes walking into Chase bank’s door and the personal don’t retain the customer. That’s some bad business practice right there!
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August 2021 by HASSAN AL OBOODI
Unbelievable!! worst bank experience ever ! Came here early Morning this Monday to change POD beneficiary . I remember back in 2009 -12 years ago- it took 5 mins to be done ! On 08/23/2021 it took 45 mins( Employee 2 times fill out the wrong form and want me to sign on it , really!!)) and didn't done right ! had to call the manager to fix the issue and manager couldn't either ! will go to different branch and will update you!Please train your employees !
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August 2021 by Daniel Galue
Not the greatest service.
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September 2020 by K. Siciliano
Further down this page a person named Chandler states you can't use the ATM at the 1300 east, cottonwood height, Utah branch. This is not true. It would be easy to miss it and I think this branch could do a better job of letting customers know, but you can use the ATM after the bank closes. At the far left of the doors is a pad to enter your Chase card, which unlocks the first set of doors and allows me and you to use the ATM ☺
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June 2020 by Jenny Platt
The customer service rep, Asalia Jarvis, lied to me that theire mortgage officer will call me back at a specific time. She sounded she just want to get me off the phone.
