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February 2024 by Dana Butters
I had to purchase a car battery and the gentleman that waited on me was so kind and helpful. He offered to install it which would have taken me several hours but he was only 30 minutes and had all the tools that I probably wouldn’t have. Thank you to Luis!I appreciate all your help and kindness!
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February 2024 by Terry Van Tussenbrook
From the moment I came in the employee seemed bothered that he needed to help me. I told him I needed my battery checked and asked if they could install a new one if I needed it. He said “I doubt it unless it’s the kind of car one of us here drives” I told him it was a Volvo and he said no that was too specialized even though he hadn’t even looked at where it was located. I asked him for help popping the hood ( yes I’m a single woman and needed some help) he said he wouldn’t know and stood there and watched me struggle with finding the pop up lever. He checked the battery and told me it was just fine and I needed a new starter. I asked if he was sure and if he could ask another employee opinion and he said “I doubt he would know” so I left thinking I needed a new starter which was very expensive and it was a holiday weekend. So instead of waiting to go to the dealer I went over to Auto Zone for a 2nd opinion and they confirmed it WAS the battery and replaced it for me at no charge. Not only was the employee completely unhelpful it he gave me bad info which if I had not gotten a 3nd opinion I would have been unable to drive my car for 2 more days waiting unnecessarily to take it to the dealership.
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December 2023 by TheMassageGuy Cory
Danielle has been awesome to work with every time I go in and she is there. Very knowledgeable and friendly. Great service!
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December 2023 by Adarsh Bauer
So helpful. I'll keep coming back!
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December 2023 by Andrew Sullivan
The manager at this store, Jeremy, is really good. He helped me figure out what was wrong with my battery, ordered the needed battery terminal that happened to be out of stock, and then helped me install it. Problem was solved, all within a few hours. Really appreciate this level of customer service. Thank you!
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November 2023 by Branson Oviatt
I went into the store to get some transmission fluid and wasn’t greeted for 10 min I didn’t think anyone was there, I walked outside and found 3 employees vaping in the corner of the building! They then told me they didn’t have the correct version for my car!! Good place:)
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October 2023 by Zhaque Budge
Employees tend to be great and helpful, manager certainly isn't so much. This week I went in to see if they had a spark plug wire and he was the only one there. He told me they come in too many sizes and it would take him too long dig them all out. Okay.. what are they even there for then? And that was that - guess that leaves me shopping at Centerville Auto Zone, unfortunately.
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October 2023 by James Sammons
Jermey was extremely helpful and knowable with parts and tools and instructions! Would recommend this location highly!
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September 2023 by Sam Skaling
Clean nice store. Helped get me everything I need. Danielle was especially nice and got my little 3 year old a quarter for some candy.
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September 2023 by Edgardo Honda
Very friendly and got me the right part quickly.
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August 2023 by Kathryn Penrose
On Tuesday, August 15 , I went to the Centerville O'Reilly to buy a new battery. Although it was almost time for the store to close, Luis installed my new battery. He was very helpful and pleasant. Thank you for the excellent service! I highly recommend this store.
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August 2023 by Diana Moreno
Step into O’Reilly to look for a cup holder tray. Ask where can I find it, personnel just pointed me to aisle without a single word. No one attempted to assists me since employees were to busy chatting, granted there were a few in the store. Before O’Reilly I had step into Auto Zone in search of the same item which they didn’t have either however the difference is that there I was helped and an employee went out of his way to try to find item. O’Reilly needs to step up there game, this why persons prefer to shop online nowadays since customer service can be lacking.
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July 2023 by Kenna G
Luis was great and helped me get exactly what I needed!
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July 2023 by Jessica Perry
Staff was great and I’m always able to find the parts I need here
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June 2023 by Jorgina Hancock
Louis was so helpful, kind and patient.We popped in at 10min before closing and he treated us as if they'd be open for the rest of the day. His associate was very anxious to leave. He turned off the lights before they were closed.We got exactly what we needed & were out B4 10pm.