“They are so responsive. I wish everyone gave such good customer service. Any issue is immediately taken care of. I hear neighbors complain about their internet provider and all I can say is that they should give Echo Broadband a try. I really appreciate how reliable they are. Greg”
“I had such a great experience with Abby at Sumo Fiber (Utah). We called in because our internet wasn’t working after a Utopia Fiber tech had replaced our modem, but our Netgear router still wouldn’t connect. We tried everything and nothing was showing up or working.
When I first spoke with Abby, she was honest and told me it looked like our router might be outdated and that we may need to replace it. We ended the call, but what really stood out was that she didn’t stop there. She reached out to her manager because she was still thinking about our issue and wanted to double-check.
She ended up calling us back and explained that our router was a unique model and not something they see often, but her manager had seen it before and suggested trying a specific button. That one simple step fixed everything instantly and saved us from having to buy a new router.
It really meant a lot that Abby took the extra time to ask questions, learn something new, and follow up with us after the call. She could have easily moved on, but instead she went above and beyond, got our internet working, and saved us money. Excellent customer service like that makes a huge difference.”
“Great guys! Sales people (Tim) and the technicians (Jacob and Justin) were fantastic, easy to work with and very professional. Impressed with quality service and real fast installation.”