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April 2024 by Lori Roberts
My Internet went down on Saturday night. Turns out it was my equipment. I called Saturday night and left a message. By the time I called Monday morning, as soon as they opened, Mike already had a solution and new equipment is on it's way. Almost 11 years with Brigham Net, and I think I will continue with them. Awesome customer service.
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March 2023 by Jordan
Mike was professional and friendly and most importantlyhaf our computer fixed and running within a day and a half.
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March 2023 by tru
yay! I can call and actually talk to a human who wanta to help ? and have fast awesome service.
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March 2023 by Kelly Hansen
Would give zero stars if I could. I spoke with the same person twice and each time his tone of voice sounded irritated and condescending. He was completely uninterested in helpingI had some issues with this company and was able to have an excellent conversation with the owner. He called me and was very respectful, answered my questions and genuinely wanted to resolve the issues for his business. He followed through with the things he said he would do and I was so impressed with how he handled all of it. He did not make or ask for any commitment of our return to his company, just really wanted to fix the problem and understand what had happened. Thank you for taking the time and being a concerned owner who cares about the customer.
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March 2022 by Randie Ferrin
I had a question about getting a new router I wanted to make sure it would work first. Can was awesome I sent him a picture of it and he verified everything would work and responded on the weekend and after hours very quickly. 100% would recommend them I've been with them since the beginning. Randie
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March 2022 by A McConkie
Customer service is subpar!! Very condescending. My internet would go out all the time. They would always blame it on my router. I bought a new router, with their specifications, and still had problems. Their office hours are terrible. I would never recommend them. Horrible customer service and equally horrible internet service!
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March 2022 by Tyler Walton
They came into the store last Thursday I got quoted a price on a custom computer when I came in Thursday when I can back today on Tuesday there was a $200 increase in price. I am usually a very easy-going person but when it is that big of a difference I have a hard time letting it slide
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March 2022 by Jared Seffker
Mike was awesome. Very knowledgeable and had me on my way in no time. It's cause of employees like these that keep these companies going.
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March 2021 by michael schow
What kind of business doesn't open until 10 a.m. on weekdays?!
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March 2021 by H E
Changed from the standard provider to fiber, was warned that I would not be happy with fiber internet speeds in comparison but that could not be farther from the truth!! Brigham Net has been beyond amazingly fast, checking the specs upon install I was so impressed with the fast speeds and I upload and download large files (GB). Their service has been consistent with maybe two interruptions late at night that were short lived over the past 6 mos.
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March 2021 by Lebriann Batis
Utopia was supposedly unbelievably fast! Maybe its just the provider?!? “Brigham.net” but since we’ve had it “1month” we’ve lost internet service 3 times. It’s fine when we have it but to us. It’s just the same as xfinity just seemed cheaper... but now we’re out of contract with xfinity we can lock into another 2 year deal for the same price and we never lost internet service with them.
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March 2021 by Marty Anderson
Utopia internet is fantastic when it works. However, since Brigham Net is my gateway to Utopia--I expect them to step up on the rare occasion that Utopia has issues. I reported an outage early in the afternoon, received no follow-up and they provide no after hours phone number. This was only the 2nd time in 4+ years that I have required their assistance and they failed me both times. Maybe it's time to choose a different provider...Follow-up. A tech did respond to my after hours voice mail and helped resolve the problem. I'm still not sure why they didn't do that during normal business hours. My voice mail reached the owner, who apologized and helped smooth things over the next day.
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March 2020 by Summer Baird
Great service!!
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November 2019 by Brandon Mower
Best and fastest internet I’ve ever had you can’t go wrong with utopia and Brigham.net
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March 2019 by Vickie Durrant
Todd and Chris are very personable and make the experience of installation enjoyable!
