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March 2024 by supshez
Staff is very unfriendly and is constantly rolling their eyes when people they don't like walk in. They are the lunks in the gym and are very unwelcoming. Where are their sirens? They think they're better than everyone. Hardly there at the desk either. Not fun to walk in, but great place to workout!
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March 2024 by I'ma buttlicker
they said im fat ?
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February 2024 by Natalia Smith
They need to man the desk. I find myself waiting more lately
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December 2023 by Kelly Rupp
Last week some guy wearing headphones carried on a loud (practically yelling) conversation in Spanish during the entirety of my workout. Despite disapproving looks from myself and others.Today, the manager sent over a teen worker to tell me not to bang weights on the machine I was using ? (I was definitely NOT dropping the weights onto the stack.) There was some normal, clanging, yes. But nothing even remotely abusive, nor out of the realm of what is considered normal clanging of cast iron weights.I am not a gym newbie. Regular gym patron at numerous gyms for over twenty years, including managing the weight room at college. First time in twenty years that anyone has ever had an issue with a little iron clanging. Good grief. It's a gym. If you don't like a little noise go join an insurance office.
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October 2023 by Brielle Gilchrist
Terrible service! I canceled my account and did all the necessary steps that they told me to do to get it canceled! Then without consent, reactivated my account a year and a half later. They charged me for a membership that I was under the impression was closed! After trying to cancel and get something worked out, they were unwilling to work with me or admit their mistake! Do not go here or to any planet fitness…. Go to an honest company instead
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October 2023 by Christopher Cruz
Staff was friendly, and the facility was very clean and had great equipment.
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October 2023 by Dena Stewart
Great place, friendly, helpful staff, clean, and just feels good to be there. Red light therapy, massage, and uv tanning!!
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September 2023 by Kelli Urquhart
Planet fitness is one of the cleanest gyms I've ever been to. There is a variety of equipment. I also love coming here because the staff is so friendly at the Centerville location.
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June 2023 by Pauly Cruz
This place needs to put up signs for the person using two machines it should be one person one machine at the time they’ll be taking their sweet time going back and forth and and on top of that on their phone.
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June 2023 by j Kats
Although we enjoyed going to this gym for years, we had a problem with freezing/cancelling our memberships. Our memberships were currently in "freeze status" and I called Bntfil store directly for we needed to extend or cancel due to a recent injury that my husband had. I asked when our freeze status expired and was told that our memberships would not become active or charged again until we physically came in to the store and scanned our cards. This was not true for months later we recognized our "black" account memberships had been charged for months since that call. So this person I talked to on the phone did not recognize that our freeze status was expired or expiring soon. I called to advise this oversight having full faith that they would fix the situation, for we had always had pleasant experiences there. I was told that I had to physically come in person and speak with the MGR. Well I did, still thinking this was an honest mistake that would be rectified. Not hardly...the MGR advised that there are no refunds, EVER. She was sorry that her employee provided wrong info and would work on training them better. I wanted to talk to someone who could fix the situation and was told that she was busy... I never got a return call from her supervisor. I also have done what others have been advised in some similar reviews, by reaching out via email on their website, 4 times. I have NEVER gotten a call back and have NEVER gotten an email reply. I also want to NOTE that this MGR did cancel our memberships, but failed to advise that by cancelling our memberships. we would be charged one more month?! So that was adding salt to the wound??!! My latest email I requested a compromise... where for the months we were unknowingly paying, that they provide us access to the gym. NO response.BEWARE of PF!!!! Especially when you sign up, recognize that their advertised slogan "Cancel anytime" is NOT true. And realize that they also will NOT stand by their employees when they may provide guests with wrong information.
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June 2023 by Tyler Stephens
my wife, upon realizing the amount of money she wasted here, decided to cancel. this requires a written letter, which i delivered. they claimed that it was not possible to cancel due to a 3 yr old late fee. shortly after that, they siphoned an amount of money from my wifes account almost 3 times the monthly fee.who would trust a gym that frowns on excellence and holds regular pizza parties?
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May 2023 by Scottilyn Crosby
I am stunned at the lack of training these employees get.. I forgot to change my card information when I got a new bank, my account got sent to collections and apparently no one can provide me with the information to get this resolved with the collections agency. I've been calling the Bountiful store since Monday, ended up calling the down town Salt Lake store who can't help me either since they arent my home gym. I've been told to wait for the manager who doesn't return any of my phone calls. This is going to end up costing me when I could have been on top of it getting this resolved. I haven't even been to the gym in 6+ months yet was paying for a membership. Was expecting more from my home gym especially when I need assistance.
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April 2023 by Nick G.
The employees are always very friendly here, and I love that I can come at weird hours because they are open almost all the time. Equipment is clean and well kept up so I don't have to worry about something breaking while I'm using it.
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April 2023 by Julius Jacob
Very clean gym. Staff members are friendly. Not crowded at all with a mature crowd.
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April 2023 by Coded Resilience
5 stars because every time I go it’s no where near packed. Yeah the equipment isn’t as new as other gyms but this is definitely going to be enjoyable for me and my boyfriend.
