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May 2024 by Brian Kuepper
Great place to take the grandkids!!
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March 2024 by Claire MacKay
Went today. Waited 15 minutes for help. Went to cashier, she tried to send someone to help me. Nobody came. 25% of the beta were literally dead. The fish were barely moving in the tanks. The goldfish tank had a huge mass of dead goldfish and they were eating the dead ones. It was so gross and sad.
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March 2024 by Alex P.
Every time I come in to buy food for my chinchilla, her brand Oxbow is out of stock. This has happened the last three times I’ve gone in. The small animal chew toy selection is incredibly small, and also a majority of the chews are unsafe and a great risk of compaction for most small animals, especially chinchillas. The manager who signed me up for the premium membership was very nice but unfortunately I will be cancelling that since I always have to drive across town to petsmart to get what I need.
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March 2024 by Misty Hammond
Always liked this store. Not a huge selection for other animals besides cats and dogs.
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March 2024 by Karen I
The return policy on dog food is my primary reason. I tried a new kibble (my 5-year old shih tzu HATES ... I'm saying HATES ... kibble). For the first time in his life, the kibble passed the "sniff test" and he ate the few bits I gave him. I think this is going to be a WINNER!
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March 2024 by Greg Chirstoffersen
Awesome dog groomer.
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March 2024 by Tyler Garff
Best place to shop for you pet.
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March 2024 by Mike Christensen
The fish tanks look horrible. Sick and dead fish, dirty glass. Snails in every tank. NO ONE WANTS SNAILS. And once you get them you can't get rid of them. Fun the tanks ir stop selling fish. Also my son wanted to buy his daughter a gold fish and the cashier wouldn't sell it to him because he Saud they get big and the tank they had wasn't big enough. He said his boss would fire him if he sold us that fish. First off I've been doing aquariums for 50 years. I know what I'm doing. I have and my son has several ranksNot just the small one he was buying. Tell the teller to just sell the customer what they want. Stop telling me what I cant buy. I've forgotten more about aquariums than this cashier and manager will ever know. So we left the tank and stuff to go in it and went to Pet Smart where they sold us what we wanted. Petco really needs to rethink their fish depth. Looks real bad
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March 2024 by Vania
Horrible. I walked in with my sister she was happy she was gonna get a fish they asked for the size of tank we told him it was big but he didn't believe us he refused to gave us two fishes he only gave us one when we needed two. Worst petco we went to petsmart they didn't even ask for the size of the tank the staff of petsmarts are better then this place the cashier is rude he yelled at us, he hurried is up. Made me and my sister feel awkward why need to be 18 To be available to buy a fish?? Or to buy a fish for someone this is awful.
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March 2024 by edgar tovar
It's ok but why need to buy a big tank just for a smell tiny fish??
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March 2024 by Ode
Probably the worst pets store and staff I've ever been too.
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February 2024 by Kenna R.
I had been with them for about a year and that's only because I had moved. They have a really great rewards program and customer support line for any issues that may pop up. I had been taking my dog to the groomers regularly and they always do a great job. I highly recommend joining especially when your pup is young and needing all those appointments and vaccinations. Pro tip: they have a cancellation fee for no shows on grooming and vaccination appointments.
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January 2024 by Elisha Murawski
Brought my six year old in to choose a goldfish. She was so excited to buy it with money she had saved! Ethan came to the fish station to help us. He asked what size of aquarium we were putting this 1/2 inch dime-a-dozen fish in. Five gallon tank at home. I kid you not, Ethan refused to sell a fish to us! This kid literally says, "anything under 40 gallon aquarium at home, you're not going home with a goldfish today!"You're really going to lose a sale over a 40 cent fish that's currently in a tank with a thousand others?I took my daughter to PetSmart, and the sweetest old man was so excited to net a goldfish for my daughter. She paid for it and walked out the proudest girl! No questions about tank size. Because the guy at PetSmart has common sense.I have now canceled my auto cat food and litter orders from Petco. PetSmart has gained a new customer.
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January 2024 by kper snack
The associate that was at the register was not very helpful! She was rude and made me feel like I was an inconvenience! Will not ever shop at this business again!
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December 2023 by Stephen Wasmund
A fine 'big-box' pet store. Very friendly staff. Always some things you didn't know you needed for your fur-legged family member (or fish, lizard, etc.).
