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November 2023 by Sarah Hassell
My bf took his car in to have back tires changed. when that was done, they recommended an alignment, which he agreed too. He paid and left and drove to get his 2 children. When he pushed the brakes, the car started shaking violently, which it never did before. He took it back to the shop and he was told nothing was wrong and to just to watch it. He knew something was wrong so he went to jiffy lube. Jiffy lube saw it was the tire rods. Then he drove the car back to this shop and told them it was the tire rods. They then refused to fix the issue unless he paid out for new brakes and rotors. He didn’t need new ones. he just wanted the tire rods tighten. They refused and told him to kick rocks. He went to jiffy lube and got the problem fixed. Their mistake cost us $430 in damages that they caused then refused to repair while trying to con us out of more money. Save yourself the worry, danger and money and just go to jiffy lube.
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November 2023 by Gage Wheeler
I had a minor issue and Nick got my squared away and taken care of in no time flat. Everyone was great and really helpful when I was in a state of panic.
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October 2023 by Liz C.
My bf took his car in to have back tires changed. when that was done, they recommended an alignment, which he agreed too. He paid and left and drove to get his 2 children. When he pushed the brakes, the car started shaking violently, which it never did before. He took it back to the shop and he was told nothing was wrong and to just to watch it. He knew something was wrong so he went to jiffy lube. Jiffy lube saw it was the tire rods. Then he drove the car back to this shop and told them it was the tire rods. They then refused to fix the issue unless he paid out for new brakes and rotors. He didn't need new ones. he just wanted the tire rods tighten. They refused and told him to kick rocks. He went to jiffy lube and got the problem fixed. Their mistake cost us $430 in damages that they caused then refused to repair while trying to con us out of more money. Save yourself the worry, danger and money and just go to jiffy lube.
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October 2023 by John Doe
Not thrilled with how my visits have been. Most of the time it's been to get help with a flat tire or something similar. One time I ended up waiting for an hour AFTER my car was done being worked on for them to give me the keys. I sat and watched my car in the same spot for an hour without it moving for them to tell me they were done. I don't know what it is about car places but I'm always treated like I'm an idiot and making their lives harder just by existing, which this place was no exception. After a few weeks from my visits my problems still persist which doesn't make me happy since you go to places like this for things to be fixed for the long run.
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October 2023 by Alakran Avila
My angels right there lol,My boss recommended me and yes they are so kind and kind of the bestThank you Jay's Tire Pros.
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September 2023 by Zachary H.
Not only terrible service but dishonest.I was quoted a price and ordered tires over the phone several weeks ago by Nick. Never received a call to let me know the tires were in stock. They informed me the tires were returned to their warehouse when I called. I reordered the same tires and was given a new quote over the phone today, however the new quote did not include a warranty! Then when arriving, they increased the price! Bad business practice.Just called Big-O tires and willing to spend an extra $150 for the same tires that actually include a warranty. Installed the same day, good service. Unfortunately my family will not be using Jays in the future.
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August 2023 by Jakestin Mastro
In short, I am not one to leave a review even if the service straight up sucked. However, this experience was absolutely awful. And I feel I should say something about it. Hopefully someone else doesn’t have to experience what I did here. **I would have been much more understanding if they would of told me it would be been a over an hour before they would get to my car at least** so hearing a 20-30 min wait was very convenient for me given the important appointments I had scheduled for that day. on top of it all, these guys are complete jokes behind the counter.. I witnessed them cussing another customer out towards the end of my (eternal) wait here. Maybe that’s just how they like to run business and I’m just unfamiliar with that but I found it vulgar and unfriendly here. I filled out a form with my first and last name, and was called “bud”, “buddy” on multiple occasions, that was annoying especially when you just gave them your name..? It’s not how I would talk with a customer but you do you “tire pro”.Stopped here for a tire patch, little did I know this would be one long wait.. I called before hand, upon arrival and they told me “it would take around 20-30mins to get done” Which is understandable being first come first serve. After I got all checked in around 9:35 am, around 10:45am I went to the front desk to get a rough estimate on how much longer. They said it will be about half an hour, that they are just starting on it. So that was disappointing, seeing only two other people in the waiting room with me. Sure looked like they had plenty of bay’s available for service. Maybe I just checked in on a bad time or someone had an appointment scheduled I didn’t know about. I did not get out of this tire shop until 12:00pm.. I will not be returning here with my business. Hope others have a much better experience here than I did. Thanks Tire Pro?. Also it’s not professional to use profanity with paying customers.. Sure they may be upset, I am sure you can find a better way to deal with an upset or frustrated customer.
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August 2023 by E B
I’m annoyed. I’ve been going here for at least 6 years. Last time they told me they’d fix my leaking tire for a charge I said I’d go to Les Schwab where it’s free. The manager then said they’d do it for free. Why is my rear passenger tire still leaking air at a faster rate now?You lost a loyal customer. I’ll go to Ray’s across the street.
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August 2023 by Mike R.
One star on this review is much too generous. This place had my car for three weeks and still didn't get all of the work done and couldn't find the part for my car ( I found it and I'm not a mechanic) they said they done all this work on my car but yet all I found is that a plug on my spark plug was left unplugged and also my $125 air filter was missing. I was also driving my classic car around without an air filter for three days. I contacted the shop and was told the tech swears they put it in because he remembers it was a pain to put in. That's total BS my intake just has two bolts that are tightened by hand and when I called them out on that they said they agreed with me that the tech was lying and said they will find it or replace it. It's been a week and no air filter and not even a call or return text. I will not give any business to this place ever again and I will also let everyone I know and come across to never go here.
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June 2023 by Ivan R.
I ordered wheel spacers from this shop. The mechanics are knowledgeable & most of the workers are honest but one worker named Brandon told me a different price on the phone, when I came to the place Brandon charged me almost $60 more than the original price. I'm still confused to what that was about.
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June 2023 by Matt Grimm
Heading out of town for Memorial Day and our van just didn’t seem right. We decided to pull in with a full load of kids and all to have it checked. The staff could have easily said sorry we can’t do anything today, instead they went above and beyond to get us back on the road. Great experience. I drive past multiple shops to have Jay’s team work on my vehicles and will continue to do so.
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June 2023 by dallin mangum
I took my 2012 Chevy to 3 different shop’s because it shook the front end when it drove, but no one could fix it. But jays tire pro did in one day for cheap. I highly recommend them they do great work
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June 2023 by Nick C.
I was visiting my brother in-law this week from CA. We had discussed the need to replace my tires soon on my 2020 ST Explorer, he mentioned Jay's Tire Pros - they will take care of you. We reached out late yesterday and set an appointment for around 9:30, they had to order but would have them first thing in the morning. They reached out at 7:30 to let me know they came in early and to come in anytime. In less than 24 hours I had new tires installed at a great cost with superior customer service from the staff, the owner Jay also came out to assure everything was going well. I recommend Jay,s Tire Pros for all your tire needs. Great value and top notch Service
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May 2023 by Joshua Meyer
Had a flat to start the day with, got me in quick, would of been out quick too but the tech redunked the tire and there was another screw . Pretty cheap flat repair cost wise
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April 2023 by Pierce Scott
We worked with Ryker recently at Jay's and we were very impressed with the quality of care. He was very professional and made sure we were made aware of everything going on with our vehicle. They were prompt and our car works great!