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“Very helpful staff both on the phone for the reservation and at the location for equipment pick-up. The car dolly was in good condition and worked perfectly for our needs. I would recommend to anyone.”
“Good people and great service. I needed a truck for the day locally, and they had one. The truck and the business were clean and well maintained.
Even though I did not need them, they had significant moving supplies. And some really cool model trucks around the shop.
They are a little difficult to find. But that may be why they had availability on short notice.”
“Couldn’t have asked for a better experience. They went above and beyond to help me out when I was in a tough spot. Would highly recommend them over any other location.”
“Excellent Customer Service ? Always So Friendly Along With Helping Each Customer As Family. The Gentleman Helped Us Get Truck And Trailer In One Spot. I Totally Recommend If You Need A Day Trailer Or Moving Trailer Stop On In..?”
“Deborah was informative and knew how to do her job. If you’re renting for the first time and don’t know well the process, this location would be your best bet.”
“We were far from home when we needed assistance with our trailer hitch. This location was small and busy with multiple customers, BUT solved our oroblem in 15 minutes! Highly recommend”
“Rented a pickup truck. The only problem I had was the U-Haul app wouldn't work. No big deal. The guy that helped me was extremely nice. Pick up time was about 20 min and drop off was me handing over the keys. The only complaint I have has nothing to do with the service but with the amount U-Haul charges per mile. Almost $1/mile and those miles add up quick. Only reason I won't be using U-Haul again.”
“Jessica helped me and couldn’t have been more friendly and informative. She answered all my questions with a smile and made the whole experience very easy and comfortable. The last place I rented a U-Haul from had breaks that were very slow to react to so I was worried about that but the breaks on the U-Haul I rented from this location were awesome and made driving it a ton easier.”
“This particular dealer saved me a lot of money on a truck rental. Corporate U-Haul had changed my reservation and was deceptive. They "added additional miles" to make up for the fact that I had to drive an extra 50 miles because of the location changes. It turns out that they were going to make ME pay for those miles. Really trashy in my opinion.Long story short, this particular dealer helped me discover this issue and made adjustments to save me over $100 for the day. They knew the ins and outs of how U-Haul deals with these things, and they knew that I was being taken advantage of in this instance. Big thank you!”
“James Murray in American Fork was THE bright spot in a very challenging Budget Car Rental situation. I originally rented at the Provo airport, but wound up with a sporty sedan that sat too low to the ground for my 84 year old disabled dad traveling with me. After 3 days, I returned to Provo to see about swapping it for something a little higher off the ground, but the agent would not work with me. If I wanted to swap cars, I would need to pay an additional $400 for the remaining 3 days in a larger vehicle. I showed the agent I could rent the same larger vehicle he was offering, for half the price on the Budget website a few miles up the road. The agent wouldn't budge, so I returned the sedan early and ran up to the Orem location where I had reserved a larger car online. Upon arrival in Orem, the agent said they were sold out, even though they had given me a confirmation number. Her solution was to send me to Enterprise across the street. I had to ask her to find me another Budget location with availability. After being bounced around with no help, I landed in front of James Murray at the American Fork Budget Car Rental. Not only did he empathize with my TERRIBLE experience at the airport, he offered a free upgrade to an even larger car that would be easier for my elderly parents to get in and out of. James was so friendly, kind, and understanding. He exceeded all my expectations. James Murray at Budget Car Rental in American Fork, Utah is a SUPERSTAR!”
“It was super quick and easy to rent a u-haul here!! Mary was super friendly and helpful. We forgot the dolly we paid for and she refunded that for us which was so kind of her. Would recommend!!”
“This was the best UHaul experience I have ever had. The agent was courteous, quick and efficent. Everything was ready to go. He completed the paperwork in record time. I personally inspected the equipment before hooking up and noted that it was clean and in good repair. I was hooked up and out of the facility in less than 15 minutes... TOTAL!!! Because I picked up late, they extended the drop off time for me by an hour! What great customer relations! I am totally impressed with this operation and the agent I worked with! I would highly recommend this location over all others I have used in the Sandy area.”
“I was needing a small truck to move from Saratoga to Salt Lake area. I reserved my truck online, but they changed to location on me the day before. When I arrived, the trick was ready to go. The worker was friendly and even let me leave my car there for a few hours until I could have someone take me to pick it up.”
“Great costumer service and easy to work worth. Was able to set up everything over the phone with no problem. I would recomend these guys for a u haul truck any day.”
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“Summit Fleet is such a great company to work with. I am really impressed by Summit Fleet Utah team especially Mike M. and Anna R. their commitment to going the extra mile for me and our company has been AMAZING!!!”