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“Took our phones to get protective covers at other stores and they always broke or shattered. We took them to BadApple in South Jordan and they were amazing! So of course we went back (to their new location) when we upgraded our phones recently. Dan, the owner, was kind and friendly. Staff got the job done well and quickly. Zero question that we’re going back to Bad Apple for everything related to our phones!”
“Devin set us up with a front and back glass protection. He provided great customer service. Usually people at the kiosks in the mall stink to work with but he was awesome!”
“Extremely professional made me feel very comfortable environment was extremely clean. I will definitely be back and I’m going to tell my entire family and friends of the experience. Excellent experience!!”
“They were very kind and very helpful.They helped me fix my phone and got my phone working back great again.I would definitely recommend to go to this location for help on your phone and any other questions you have thank you again.”
“Austin worked really well with us. We had a really great experience and he was very timely and thoroughly explained everything and gave us the best deal possible. He greeted us upon arrival, even though he was busy with customers, making us feel like we were gonna be one of his priority customers. He talked to us through the wait reassuring us that he would get to us as soon as he was available. He was easy to talk to and very kind, friendly and funny. This was the best experience I’ve had at AT&T. We will continue to go back to this location”
“Today, my ZAGG Traverse Mountain‘s visit was good! Jack was so friendly and helpful. However, I’d like to get a feedback why my brand new screen protection replacement is coming off already?”
“The executive attended me efficiently and willing to help. I was surprised, in other branches the service seemed hardly acceptable to me, that's why I switched to this store, even being further away”
“Nicholas was quick to handle my warranty replacement. He even got me set up with a camera protector. Fast installation, and so glad they were open on a Sunday. Thanks, Nicholas!”
“I'm Mario and I recommend this location at 7800 south west Jordan. We went last Wednesday, Adonis the sales representative is very friendly, charismatic and helped us with what we were looking for. Let's hope they don't move it to another store since they change all the time.... in general the service was very good, if you have the opportunity and are looking for something go to them.... ???”
“This store has only ever been a good experience (The location, not T-Mobile itself. Still pissed at T-Mobile). Long story short, I wanted to try the Internet option and see how it went (this was on 05/13). Parker helped get me setup, explain that it was a FREE trial for 14/15 days (Memorial Day Weekend) and to return it for no charge within that time period. Well T-Mobile tried to charge me the full cost for the thing. So I came back on 05/20, spoke with Parker, returned the box (I live on the Utah benches so service wasn't fantastic) and he credited the amount that T-Mobile was trying to charge. He explained that I would need to call T-Mobile to cancel the line, which I attempted (emphasis on ATTEMPTED) but the rep just kept saying "buyers remorse" which I would understand IF I ACTUALLY KEPT THE DEVICE. So I get a text today about the home Internet, zipped over and spoke with Abby (phenomenal employee!) and she was calming, sympathetic/empathetic to my situation, and walked me through how to call T-Mobile to cancel the line, even standing with me while on speaker with them. It might be confusing how I'm describing this love/hate relationship but this store and those two employees are the ONLY reasons I'm staying with T-Mobile, otherwise I'd of punted the service in a heartbeat after this experience.”
“I love that store, Andrea's attention was very fast and as always I was able to resolve my problem in the best way, I recommend the store and Andrea's customer service is magnificent”
“My phone locked up, couldn’t get it to do anything- came into AT&T — Terry and Armando explained what could happen with erasing and rebooting my phone — 3 hours later they were still helping me — they truly care — they answer questions - and show me just what needed to be done — I came in almost in tears, very helpful caring guys — I truly appreciate their help !!”
“I felt bad that failed to get the name of the young women that helped me. Twice this month I have been in for issues and twice I have been treated with utmost courtesy, educated and my issue resolved to my satisfaction. Thanks so much.”
“I recently went in for help for a small, simple technical issue I was struggling with. Namir helped me and his service exceeded expectations. Usually, I would plan on spending 30-60 minutes getting help for a tech issue. I was in and out in less than 10 minutes. He was quick. Professional. Personable.
If every employee was as exceptional as he was, no company would ever lose a customer ... ever.”
“Payton is the best, she made switching over from Verizon so easy! We set up the entire family and our new home internet! We will be saving over $400 monthly just from switching over ask for payton!!!”
“Janet and her co worker were 100% helpful. I want to give them a raise. They helped us with a discount for vets. They solved the problem of losing my husband and his phone on Find My by getting unlimited service for us. I couldn’t be more thankful or more pleased. Madeline”
“Amazing costumer service! I’ve been in other t mobile store and they didn’t help me at all until i got to this Murray location! I got a loot of help with my situation and they solved it. It took a long time cuz it was complicated! Grateful for Jenny, Mario and Jonathan! They’re the best ???✨If you’re looking for good costumer service is right here in this location!”
“Josh at the Draper location (11400 South location near Scheels) was amazing! He helped us get all the data transferred over to our new phones and answered all our questions about our new lines we added and even assisted us with a phone call to customer service. He was very patient helpful and kind. And on top of that he was able to juggle 3 other customers while helping us. His coworker left to the back for over an hour while he took care of everyone on his own. Josh is a very good example of excellent customer service. He went above and beyond! Thank you Josh!”
“Alaric is a great representative for this store. He was curteous, professional, knowledgeable and fun. He made everything so easy because of his confidence and great demeanor.”
“They went above and beyond to help me. I was an unsatisfied Verizon customer for way too long. There's nothing good that I can say about Verizon. However, I am now a satisfied and Happy T-Mobile customer. The manager, Gus, and his crew do a fine job and value the people they serve. A+++ experience at this T-Mobile store.”
“I loved my experience at this location! I was stuck on deciding which plan would be best for me so I decided it would be best to speak to someone. I went in and was immediately greeted by Jordy who was so kind and knowledgeable the whole time! I was able to get on a new plan that works great for me. Super happy with my experience and I recommend that anyone who goes in asks for Jordy!”
“We had the best experience at T-mobile. The store manager Nouah went above and beyond for us. He answered all of our questions, got us the best deals, and made sure we were taken care of. We dropped our huge bill at Verizon, and we’re going to be paying half of what we were! Really impressed with all T-mobile offers when you switch over. 10/10”
11AM - 6PM
6556 S State St, Murray
Mobile Phones
“We came in to get help in closing our T-Mobile accounts, and the gentleman was very helpful, pleasant, patient, and knew what he was doing. Bonus: he didn’t try to talk us into staying! Highly recommend these folks!”
“Really good customer service Louis was a really big help in helping me find what I was looking for even charge my dead phone for me Super great even consider switching over to boost because of the great customer service”
“The only place that would repair my OnePlus screen. Easy to work with, very straightforward. Even let me buy the screen myself and bring it in; I just dropped it off, came back in 2hrs and it was done ✅”
“Kurtis the store manager was so professional and knows his stuff! He needs a promotion and a raise, he helped 3 families at once and was able to do it wonderfully! 10 stars!!!”
“The woman who helped us today was very patient and kind. The customer service was better than at any phone store I’ve been to and she was very helpful in helping us understand what we needed to. We appreciate it greatly!”
“My mom was looking to get a new phone. She had an old galaxy and was on a Verizon plan. We decided it would more economical to add her to my AT&T plan so we headed into the store. Dakota greeted us with a sweet smile and friendly demeanor. And it just got better from there. Dakota was an absolute pleasure to work with. For someone who has only been working there for 2 weeks, she exceeded our expectations. She was patient, kind, and cool under pressure. She was the only one at the store and she managed to continue to help us and then would run over to the next customer, help them and then come back to me and my mom. I overheard her handling a situation with another customer who felt he was deceived by another agent and she was apologetic and assured him that she would never be deceitful to him. Dakota is a star!”
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“Andrew was super friendly and helpful. We had to work with Cricket to switch our phones and although it took forever with Cricket, Andrew was very patient and kind.”