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October 2024 by Joseph Hutch
I was having issues getting MacOS to install onto a MacBook Pro I acquired used and had to install a new drive into. I explained this on the phone, I thought the drive wasn't being recognized as valid for MacOS. I was able to install Linux, but my wife isn't used to Linux. They took it in, attempted to install MacOS for us, and when that didn't work, they didn't charge us for the time even though I had said I would be willing to pay for the diagnostic.
We've also taken in iPhones a couple times after receiving major damage and they were able to get it working for us again at a reasonable price for the repair.
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August 2024 by Nate Muse
Fix my phone for free.
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May 2024 by Danielle Nelson
I had an iPhone 13 that had the back shattered a year ago. It got dropped in water and the front screen stopped working. After calling a few places in the area that couldn’t fix the back glass too, I called here. The prices were the same as the other places I called so I figured it’s be fine. I had asked the other places if they couldn’t fix it if there was a charge and they said no, the diagnostic was free. Unfortunately, I forgot to ask here and when I went there to drop it off they charged me $41. They told me it was to open it up and dry it out. I asked if there was a way to know if it was functional and would work before I paid it and they said no. The phone was dry, it had been sitting in rice with a completely shattered back and it was turning on, the screen just wasn’t working. I called that afternoon to get the status and found out that they couldn’t do anything because they didn’t have the screen for my phone in stock and wouldn’t get it for three more days but because of the potential of extensive water damage they suggested I get a new phone. They told me they would apply it to the data transfer to the new phone and it would be about $20 more. They told me they would call me when the part came in and I could come pick up my phone if I wanted to. I picked up my phone and absolutely nothing was done. They told me it was dry when they opened it and the screen was the problem. They would call when the part came in. They did and I went in. I had my new phone and they told me the options were to wipe the new phone that I had to set up while I was waiting for their part to come in or I could do a data transfer from the old phone. I asked the price on it and was quoted $79 for one days worth of video and photos nothing else because I had a backup from the night before the damage happened. I was literally trying to transfer one video and maybe ten pictures . They would take the $40 off that I had already paid. They literally were going to charge me $80 to do the regular Apple iPhone setup… I get that they’d need to install a screen for a minute to my old phone but this is a totally ripoff. Sure glad they got $40 to tell me my phone was dry. Huge waste of time and money. I’d highly suggest going somewhere else… also, he requested my Apple password so he could download apps to my phones and told me it would be three hours. I don’t feel comfortable giving some random stranger my Apple password verbally in front of a bunch of other customers. He said he’d call me when it was done or if there was a problem… umm you have my phone so calling me won’t work …. He asked if I had another contact number… nope.. so just come back in three hours and I’ll tell you then if we had any problems or not. My choice was to loose the video of my daughters tumbling recital or pay $80 for the one video. I walked away heartbroken for the loss of the video and feeling super cheated. He told me as I was walking away that he’d shred the password he made me write down. Gee thanks.
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April 2024 by Melanie Belcher
My son and I had a wonderful experience here. We dropped by to get help with my son’s charging port on his iPhone. Nick was extremely knowledgeable and helpful. He had us out of there in less than 3 minutes with a cleaned out and fully functional charging port.
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November 2023 by Aaron Davis
They replaced my camera. They replaced a cracked lens in a battery and they did a great job.
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October 2023 by simon owens
Nice staff but my phone wasn't put all the way back together
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October 2023 by Fernando Delgado
The only thing I'm curious about is the price
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October 2023 by Rod Haskins
Thanks for the excellent service on my cell phone.
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October 2023 by K V
The manager stole the SIM card from our phone!
Huge rip off Don’t trust them!
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October 2023 by Zachary Schmall
Went in because my phone wasn't charging they fixed it very quickly and since the port didn't need to be replaced it was free of charge, very friendly staff and needless to say great service
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October 2023 by NEN Day
Extremely helpful and knowledgeable.
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October 2023 by Kahrnijj
Austin fixed my iPhone charging port! He was Really nice and it was a great service!!
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October 2023 by Cole Steadman
Caleb was very friendly and helpful! I will be back
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October 2023 by borben
They despaired my phone in less than three hours. 10/10
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September 2023 by Bonnie Ogles
Great experience working with FixIT Mobile. My phone speaker was having issues. Instead of trying to fix the speaker they started with cleaning my phone and that happened to fix the problem. They were very helpful and didn't charge me anything.
