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February 2024 by C H
Won’t rotate my tires because they’re “used”(brand new kenda kr20’s) what a scam…
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February 2024 by Breanna G.
I did like going to this fire stone but not anymore. I feel like I was taken advantage of and given services I did not actually need. I paid $70 to have something poured into my car. Not to mention I don't think what I was charged for was communicated accurately. I paid almost $500 dollars to not have my car fixed. I ended up taking my car to a mechanic to fix the issue for half the price. Who only replaces spark plugs and not the coils. Especially knowing the issues with the car.
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February 2024 by Lee jones
Firestone is a ripoff!! Service sucks, the manager Carlos sucks.When I called asking for price for an oil change, I was told by 1 person $140. Then my husband called he was told $89.00.Maybe they have different prices for women.Eventually we went to L&D Automative in Lavon Texas... only paid $55 and there service was great!
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February 2024 by Michael Jameson
Chris is a delight to have as a service advisor! What an excellent addition to the staff! Carlos is always more than accommodating and runs a tight ship, top to bottom! Always a pleasure to stop in for any service!
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February 2024 by Camron Betler
I went in for an oil change. My appointment was at 1:30 I didn’t get out of there till around 3. I didn’t want to do it myself even tho I have before it takes a 1/4 of the time than what they did. I’ll just do it myself next time.
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January 2024 by Matthew Wied
Service has gone way down hill
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January 2024 by Maria Miranda
The service agent was able to inform me about the car's needs.
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January 2024 by JT Whitehead
I drive a 2014 Hyundai Santa Fe, and these guys got my last repair under warranty. I'm not sure how they did it, but I truly appreciated their effort and good work
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January 2024 by Marcel Baptiste
An alignment in under an hour?? Yes please! These guys are awesome
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January 2024 by Donna Woodruff
Went in for an inspection and first of all, the guy at the front was not polite at all. I felt like I was bothering him. He told me it would be 30-45 minutes. Over an hour later and after watching 2 people who came in after me get their cars and leave, I was still waiting. I went and asked about my car and apparently they hadn’t even stated on it. I will NEVER go back here for ANYTHING!! Worst place I’ve ever been to for an inspection
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January 2024 by M
Joe provided exceptional service and was very informational and informative regarding tire options. Highly recommended!
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December 2023 by Lester Beasley
My car just needed a new battery. The price was fair and the work was done quickly.
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November 2023 by Edward Grobe
They failed to balance my tires correctly on Monday and when I returned Friday after Thanksgiving, they said I needed a front end alignment. The truck road smooth and straight with original tires . They rebalanced the tires correctly gave me my keys and a broken lug nut and said here's your truck, oh, and by the way, we broke your lug nut. Didn't even bother to offer to pay for any damage. This place will lie to sell you services you do not need and when they realize you're smarter than the average bear, they get snickety. Firestone, the modern day sears and roebuck's car care. Never going back.
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November 2023 by Mahmoud Abu
Very good manager and mechanics. I took my fairly new car to dealership and they told me it will cost thousands to fix popping issue. I came here and they tighten some bolts and the noise is gone and they didn’t charge me anything
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November 2023 by Benjamin Wyeth
Kirk was super helpful! He managed to locate a set of hard-to-find tires, had them couriered over, installed, and had me back out the door in record time. Thank you!
