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February 2024 by Stacey Hawkins
I needed something simple done and the lady told me it took 20 minutes to do and couldn’t do because they are closing….. I came in at 4 and they close at 5. Very snappy and rude towards me. Will not be coming here again.
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February 2024 by Brandon Robbins
Chase has gone so far downhill. They’re a joke to bank with anymore. Won’t admit when they screwed up and won’t offer any help to solve a problem they created. There manager at there Wylie branch likes to act like he’s on a power trip, little man with a big chip. And no help.
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February 2024 by Buddy Rush
Went in to cash a check and this Mexican looking lady made me put my debit card in and it did not work so she got it working and then they are out of hundreds and got my cash said thanks and she does not say no a word you could she hates her job and I hate that bank they make you feel like a criminal!’
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February 2024 by Jennifer Escobedo
I was a victim of identity theft and went into the bank to close my account and hope to open a new one. SEAN was supposed to help me but I felt that he judged me and made me feel more like the I was the criminal. He told me that more than likely my account would be closed and I would be banned from opening another account with chase.
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December 2023 by westley see
Came here twice to open an account for my brother 1st time they were about to close shop but we still have 30 min before closing and 2nd time they made a lame excuse about needing a state id when my brother had the same documents i had as an immigrant coincidentally they were about to take lunch break….i went to wells fargo with my bro down the street and opened an account for my brother without issues
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December 2023 by Rondey Callahan
Friendly staff, knows me by name. Usually in and out in short time.
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October 2023 by Sarah Michelle
Jonathan Timm is the BEST banker I have ever met in my life!He gave my mom and I so much time, help, and knowledge!I learned a lot about our current accounts and he also informed me about new accounts that would help us achieve our financial goals.Exceptional banker who has earned my business and loyalty!
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September 2023 by Cesar Rodriguez
I love banking at the Chase-Wylie branch! Shout out to Vanessa, Lupita, and the entire teller staff... Every time I come in I am always pleasantly greeted, and well taken care of. I appreciate it!
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July 2023 by joshNmonie Moore
Had all my papers for opening a trust for my mom, was scanned in and approved, I made an appointment. I get there 10 mins early no one around to greet me, appointment time came and went finally lady asked me why I was there. She told me the banker wasn't there, but someone was handling his appointments but they decided to go to lunch even though they knew there was an appointment. And then walked away when I asked what I was to do as I needed this done. Then a guy came over a bit later asked me same thing and then said same thing as lady but then started telling me to "calm down" as u was getting frustrated. The more he told me to calm down the angrier I got as no one was willing to help me and was literally clueless. This branch is AWFUL!! Called Murphy branch and they had me come right over and got me all set up! No appointment or hassle, good customer service. Which this branch needs serious help with!
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July 2023 by Luke H
Johnathan did really well in helping me out going above and beyond.
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July 2023 by Thomas Freeman
DO NOT BANK HERE they don’t care about you at all they don’t care to help the “customer service” is a joke you deposit a check oh gotta wait 12 days before you can access it you need to withdraw ope sorry we don’t have that much money here. This whole bank is a scam and a joke do not waste your time here at all
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July 2023 by Jason Coco
We made a 12pm appointment to open a new Chase bank account as we were not satisfied with our current bank's service. We got there early and were still waiting at 12:10pm. Not a great way to start a new relationship, much less a financial one. At least we got to see their service levels before they had our money. We left and will not be going back.
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June 2023 by Thamicia Anderson
I visited this branch today stressed bc I couldn’t get into my business acct or had no idea what the acct number was or how to access it online. But thank God the bankers was gracious enough to help me without me having an appointment and he walked me through the process. Thanks again I really appreciate it!!! CHASE IS THE BEST
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May 2023 by Byron Linsteadt
All I have to say is what happened to in-house customer service! Been awhile since I left this review and still just yesterday went into chase in Murphy and just sit there waiting. Two employees texted in the cubicle not even willing to see what I was there for.
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April 2023 by Laura Folse
I want to commend Jonathan Timm at the Chase branch in Wylie, TX. I was in the area to purchase a piece of heavy machinery and dropped in the branch on the Saturday before Easter and while there decided to finally take care of another banking matter I had been putting off because of no Chase branches close to my ranch.Although Jonathan was with another customer, he greeted me and my partner immediately and informed us he would be with us shortly. (We did not have an appointment.). After finishing with his other client, he politely and professionally helped us open another bank account quite quickly.Jonathan is charming, diligent, and beyond that, a problem solver. Because of the Chase administrative setup, he was unable to link the new account to my Premier ClientAccounts. He promised toFollow up with the appropriate folks in Monday to get that done and HE DID!That is extraordinary customer service! He is a real gem in a world of bureaucracy! I plan to use him as my banker even though he is about 350 miles from where I live!