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July 2022 by Mark G.
I'm receiving forwarded mail for my ex-wife for an address we haven't lived at for more than a year. The mail is being received with that old address at my new address and the only way this can happen is if someone at the post office recognized that we both lived at the previous address and forwarded her mail (my change of address order was just me, not family). This is just the latest issue I've had with the New Braunfels, TX USPS. Before, we had some mail for property we were building on forwarded to the P.O. Box in Canyon Lake, and some went to the carrier. The carrier would return it and the post office would return it to the sender. A valid forward of address was in place as noted by the other mail forwarded and the Canyon Lake office verifying it. This was while we waited for a community mailbox and our property to enter the database, which took almost a year.
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December 2021 by Raul O.
Well this post office went from office to a complete piece of s**** I don't know why it's so hard to type in an address. Oh wait, that's because they didn't, they just typed in the zip code and sent it. There was a great guy who used to work here who would always confirm the address. Not here, they just sent my letter to Illinois when it's supposed to go to Mexico. How do you screw up that big? Then they send me to a wild goose chase to another post office saying they'll help me and it was just a complete s*** show. No accountability for their mistakes, they just screw up your mail and wash their hands from it. They don't give a damn about you or your mail here!
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August 2021 by Todd R.
This is the worst post office on the planet. No one answers the phone, EVER!!!! I was in the post office and called them, 4 people just stood there doing nothing and let it ring, then picked it up and hung it up. The drivers deliver when they feel like it to any address. Got a paper saying no one there to receive the package, this was at my business which opens before them and closes after them. They should all be fired!!! It has a rating on Yelp of 2 and Google of 1.8. You cant give lower than 1. They just don't care.
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August 2021 by Charlynne A.
I've confirmed this is a Shell Gas Station with a post office outside. They also have the mailbox collector outside so you can drop off mail at this location. This place is located next to On the Grind Coffee if in case you needed something to sip on as you drop off mail and fill up for gas!
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May 2021 by Paul J.
My postal service is terrible. I have that app that lets me know what mail I will get that day. But I only get mail about 3 days a week. My carrier doesn't deliver on my street unless she has several deliveries. I have also watched her turn her truck around in my yard. I reported that, and showed the post office pictures. But she is still delivering my mail, only when she feels up to it. She also misdirects mail on a regular basis. At least once a week, I have to take mail put into my box to another address. And I have people bring me mail that was misdirected. I do have to wonder how many people just throw mail away when it is put into their box by mistake.
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December 2020 by RC A.
The absolute worse USPS. It wasn't always that way, but since the skinny-cranky bald-headed black dude showed up, not even going to call what he does work because he is the rudest, slowest, and most unprofessional desk jockey to ever ride a clock. It is UPS and FedEx from here on out.
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October 2020 by Kayci R.
THEYRE unbelievably rude and will go on break in the middle of a rush of people, and won't tend to the customer in front of them. Imagine getting tired from simply standing at a register, taking mail and scanning things lmfao.
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January 2020 by Daryl L.
They don't answer the phone and have lost 2 of my packages in the past 10 months I've lived in Augusta. One showed up about 4 weeks later out of the blue, the other is still MIA. Paid for overnight delivery of an important delivery from Houston, USPS said they were unable to access delivery address BUT THEY STILL DELIVERED MY JUNK MAIL THAT DAY! WTH, man!?!?!? The workers are rude at the counter and continually losing my packages is unacceptable.
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June 2019 by Daniel B.
This post office is terrible even for post office standards. I had my mail on hold and choose to have it delivered on resumption. Three days after mail resumption I still hadn't received my held mail. I called and was promised it would be delivered the next day. Next day still no mail so I called back and was once again promised it would be delivered the next day. Next day still no mail. Finally drove to the post office and wait 30 minutes in line but finally got my mail. I was mailed a certificate in an envelope that clearly stated do not bend yet the driver from this post office location shoved it in my mail box bent in half. The company was nice enough to mail another and again the driver decided to smash the envelope in my mail box. My post offices don't have very good service but this location is even worse than others.
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July 2018 by Chayla H.
I'm not sure if they were having a bad day or are they like that to certain people they encounter but I was shipping a package and this was my first time ever shipping a package and I misplaced my card so I asked the clerk if I should keep the envelope they provided me with or can they hold it because I was coming right back... she told me "no, take your things out and if you're not going to bring tape back with the envelope do not worry about it" so I say ok... I come back and I am ready to check out. This time, I went to another clerk to pay so the previous clerk I had went out of her way to tell the lady that I needed to pay for the previous envelope... I was confused but I didn't want to cause confrontation so I payed for it anyway while I explained to the lady that, me paying for both envelopes was not explained to me and if I would have none that I would have used the previous envelope I used before... not to mention, they lady saw me come back in and grab another envelope. All she had to say was come back and use this one you already used. I was under the impression that she was going to throw it away. No one seemed to care.. I guess if I would have made a scene I would have gotten a reaction but any who bless this government organization and bless the white woman who did a cold dirty move as such. I hope all is well because only an evil spirit could be so cold and nasty and not care about the customers comprehension of how they operate.
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August 2017 by werriboy55
The Post Office is closed down. The nearest P0 is in Cost.
