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July 2023 by Captain K.
Every time I go here the staff is more than kind. The cashier, Ashleigh, is very nice every time I visit. Has a good dry sense of humor too.
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February 2023 by Nikki A.
Worst customer service EVER. Hung up on me 3 times because damn people didn't want to talk on the phone. Need help? Good luck
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January 2023 by Lily P.
In all the times that I've needed a Walgreens run, I've never had an issue! The staff is always nice, and even makes small talk with you. They have a wide variety of candy, (sometimes they have 2 aisles just of candy alone)... a wide variety of magazines to choose from, huge makeup department (for a drug store) and the line is never long! It's probably about 3 people's max. (I'm talking about the checkout line). I hate to admit it, but I spend a lot when I come here too! It's so addicting for me!
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December 2022 by C M.
Terrible experience. By far ridiculous how slow they are and really don't give a damn about people.
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October 2022 by Amy H.
I have never had such poor service in my life. Do not use this pharmacy!!!! I always have to wait over 45 minutes to pick up a prescription.
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October 2022 by Scott R.
This place is a joke!!! waited over an hour for a prescription that was supposed to be ready in 30 minutes, then when I asked the clerk about it she said maybe another 10 minutes. Worst pharmacy in Waco. I wish I could rate 0 stars
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January 2022 by Ashtyn Q.
I was personally verbally attacked and threatened by a pharmacy staff member. I pulled up at 1:50-1:52pm in the drive through to pick up my prescriptions. They are closed 1:30-2pm on Sunday afternoons so I was patiently waiting until they opened in 8 minutes. A woman opened the blinds and got on the speaker and told me I could not wait and she would call the cops if I did not move. I began to reverse to go park and she yelled again at me saying I couldn't do that and she would call the cops if I didn't go park (which I was already in the process of doing.) If I could give negative stars I would. I went inside and picked up my prescription once they opened (minutes later) and left a note to be given to the manager at the front Walgreens checkout line. I have gone up the chain to place my complaint. I talked to a shift lead on the phone and she apologized and said I should never have been told that I could not wait in line as there is no policy in place that someone cannot wait. Just as if I were at the bank and they were opening soon, I would wait for them to open in the drive through line. I hope something is done. No customer should ever be threatened, nor verbally attacked. I don't expect much from an establishment with 2.8 stars, but I certainly was not expecting to be verbally attacked. I will update as this progresses. Now knowing that it wasn't even a policy to not wait, I am even more upset and should have just let her call the Woodway cops (who I'm sure wouldn't even come because there is no policy saying that I cannot wait for them to open). I understand people in the pharmacy and healthcare world are stressed. I am a nurse myself. However, this is no excuse to threatened a customer.
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September 2021 by Jerry H.
As a physician, I tried to call in a prescription to this walgreens at around 8:30 PM to 9:30 pm., 9/12/21... a Sunday night. All I received was we are busy and After 25 minutes, not once, but twice I was disconnected. This call was for a patient very ill. I was trying to help the patient. I was told Jordan was the manager on that night. She was worthless. I don't know who are the bosses of these people, but these individuals need to quit if that is the best they can do. What they don't know is that..It's not a problem. Until it's a problem. That is the problem. They don't give a care about anyone, but themselves...Until..they want someone to care and help them. Then and only then do they throw a fit. Shame on Walgreen's for hiring these people. Shame on these people for not caring to do their job. If I was in Waco, I would go to the store and video their escapades and put it on You Tube for the whole world to see. Then, they might change their attitude and DO THEIR JOB!!!!!
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September 2021 by Braden W.
I had an appointment to get my first dose of the covid vaccine at 4:45. I arrived 15 minutes early to check in and took a seat in the waiting room. The pharmacy was busy and it was taking a while for anyone to hand me paper work. After an hour of waiting I got back in line to ask what the hold up was. An unkempt employee with long hair and a scraggly beard told me the pharmacy was busy. When I told him my appointment was scheduled for an hour ago and people that arrived after me already had their shot before me he said "listen man, do you want the shot or not". I was very displeased by his condescending nature and general lack of professionalism. I will not be returning to this establishment.
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August 2021 by Mark B.
Pharmacy is a joke, standing in line for an hour to get a prescription. Lack of staff register clerk can't operate the register. Line is past the middle of the store. No management anywhere when I stood in line for vaccine in the marked line and asked about are you doing vaccines. Response was over there, no signage no staff no organization just complete chaos.
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June 2021 by Christin C.
I have been a loyal Walgreens cuatomer for 25 years. The pharmacists and staff at the Walgreens in Austin became like family. They knew my name--they knew everyone's name. They provided quality service all the time. They were friendly, caring and professional. That was my experience at every Walgreens I have ever been to, until this one. The turnover in the pharmacy is strange. You never see the same person twice. Nobody gives consistent information. The last time I went through the drive through, the tech could not have been ruder and there was not another person in line. It was the middle of the night and not a soul was around. How stressed could she have been? As of right now I have been on hold on the phone for 21 minutes. I'm giving 3 stars because there are some nice techs and pharmacists and employees. It's too bad they just appear once and then you never see them again.
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April 2021 by L R.
Love Walgreens, right up the street, super convent drive through medication pu. Also love the store, workers are always willing to give discounts, you do have to ask to apply credit points-wish this was just automatic, but they always have stock, sometimes a little wait for hot meds. needed now, but no where near Walmart wait time for medications, plus drive through. I do wish though that my husbands meds. where on contract so we could get 3mn. BP meds. instead of 1 and price is 3 times as much, but we love Walgreens or I do, and love the drive through, and techs are always on top of their game and great c.s. I also was able to sign up for COVID shot today, online, very easy-only place I can find in town with 2 dose shot
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February 2021 by Chris J.
Picking up for my mom and not ready. Was called in Tuesday but my mom didn't verify it was ready. Was in drive thru. They said to come back in twenty minutes. Two stars for the courtesy of the attendant. Does remind me why I don't have a script here.
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January 2021 by Colin W.
Worst experience in customer service I've had in years. Walgreens has an app and online ordering for pickup, but then the store refuses to honor the online order. They have the order, they have the items, but they will not sell it for the discounted price they promise online. This evening Joseph the shift leader literally told me he would not adjust pricing to match what we had ordered online, even agreeing that he could. He just refused. This is bait and switch fraud. And they know it's happening, they just refuse to fix it. Joseph in particular needs to find a new place to work, as he's the worst on-site manager I've worked with anywhere.
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June 2019 by Chelsea P.
Had an awful experience with this Walgreens pharmacy. They told me a prescription was ready when I called at 1 am. But when I showed up they told me it was out of stock, which he realized when he got off the phone with me. But he didn't think to call me back? I was in severe pain and drove across town in the middle of the night for this medicine. I have changed pharmacies to HEB already.
