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“This morning I decided to visit this UPS Store for my several Amazon returns. I was greeted by Abigail, who had a warm smile and welcoming demeanor. She efficiently took charge, asking if the returns were for Amazon and if I had the return QR codes. I handed over my phone because I had no clue on what to do and she scanned the codes needed, making the process feel seamless. I accidentally chose Kohls on one of my returns so she showed me the process of restarting the return/starting a return. Her clear instructions and thorough explanations made me feel confident that everything was being handled properly. Throughout the process, Abigail's friendly demeanor never wavered. She chatted pleasantly, making small talk about the items I was returning and even sharing a few tips for future returns to make the process even smoother. Her genuine interest and willingness to help made the entire experience enjoyable. After all the items were processed, she gave me a receipt with my tracking information, ensuring I had everything I needed for my records. She reassured me that the packages would be on their way to Amazon and thanked me for choosing their UPS Store.
I highly recommend visiting this UPS Store and I will definitely return for future shipping and return needs!”
“I recently needed a very special wedding present packed and shipped to California. It arrived quickly and intact. The person at this location packed it extremely well. They were all very professional and kind. They understood how important this homemade gift was to me and treated it with care. Thank you to all involved.”
“The service here was truly exceptional. Customer service was very friendly. They went out of their way to answer my questions and make me feel comfortable with an international shipment, and followed through on their promises to call me back. Closest DHL Express Point within a long distance. Keep up the great work.”
“Great company to use! Always courteous and helpful. When I call them for loads Tim makes sure to do whatever he can to work around our schedule to ensure an on time delivery for our customers. Reasonable rates.”
“I want to say Thank You so very much for helping intercept a package that my daughter thought she was shipping to a friend, which we found out was actually not a friend, but an online scammer. You really helped save the day. I'm one grateful Mom.”
“I had a good experience this morning with shipping out numerous packages. I emailed the shipping labels to the store before I arrived, and the labels were waiting for me when I got there. Thank you, for the efficiency! Next the employee helped me add the shipping labels to each package. It was a quick process. I appreciate the employee's help and her friendly customer service.”
“really appreciate the attendant she was very nice to every single customer noches me as far as helpful making sure transactions got handled smoothly and completely she went above and beyond with everybody just a bright light in somebody's day to have that smiling helpful personality she's a keeper as an employee.”
“I had a return item that I bought, and the staff was very friendly, professional and helpful, as I was waiting the gentleman who worked there went above and beyond to help the lady in front of me, I was very impressed so much that I didn't mind waiting , and he gave me just as much attention and service, I would recommend this FedEx for your shipping and returns”
“Bad weather; I got there about 5 minutes past closing on the Friday pm the weekend before Christmas. Busy was an understatement!Yet they were willing to accommodate my need to ship 2 small pkgs. A Christmas miracle! Wonderful people!Not the first time they have helped me, especially the lady at the counter!I was grateful and thankful...and prefer this business as compared to others in Waco for several reasons, not just this kindness.”
“Ashley called me on my cellphone to alert me that the external box was wet, and they wanted to rebox so it wouldn't damage the contents inside. She also helped me set up a pickup at this location, which was extremely helpful!I got off work late and made it to the office at 6:02pm, which was after they closed at 6pm. I called and Chris helped me after hours get my package. He was beyond helpful, and extremely courteous.Thank you Ashley and Chris!”
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“LITERALLY. THE. BEST. UPS STORE ON PLANET EARTH. Moved here from Dallas. The staff makes all the difference. Give them raises so you can keep your talent. So helpful. Great work ethic. Customer service oriented. Helpful self service kiosks for Amazon returns. Clean. Open Saturdays. Flagship UPS store.”