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December 2023 by Tequila
HEB has changed considerably. A lot of their food, chicken, beef, pork, fruits, vegetables, even canned stuff I can no longer eat yo all the GMOs :(Even their pastries, Breads, cakes, donuts have changed. What was once rich, delectable, flavorful no longer is... especially the chocolate frosting. Everything has lost its flavor...I've been shopping at HEB since the mid 80s. It has gone down hill. This store used to sell local produce, products... maybe .05% of stuff is from the locals. Now most of the foods 85% is from foreign storesI used to love this store, now I rarely go to it.
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November 2023 by Alexander B.
The Pharmacy is such a mixed bag. They are typically accurate in the prescriptions (which I cannot say about other pharmacies in town), but their pharmacy staff are the SLOWEST in town and they do not seem to care about this. I have waited well over 90 minutes in the drive though before. And inside isn't much better. 20 people in line and 2 of the workers abruptly decide to goof off and no longer wait on customers, meaning 1 person is now waiting on everyone. So, unsurprisingly, it now takes 30-45 minutes to get a Rx.
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June 2023 by Bethany J.
Everything's better at my H-E-B. No truer words have ever been said. If your an outer stater just trust the locals when you here them talking about H-E-B
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May 2023 by Cade T.
great curbside and customer service. We got free brownies with our order!
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November 2022 by Antonia Eden Dana
You guys are truly the best. We have covid so thanksgiving is ruined, but we put in an order for medicine and some food last night to pick up today (which normally we would never do because we know your employees are having an intense morning already), but you all got us everything we needed with almost no substitutions. It’s pouring rain and your employees are doing an incredible job. Just want to thank everyone working so hard this holiday. ♥️
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September 2022 by Nikki M.
Prepaid Pharmacy drive-thru is no faster than the other lanes. When I went to pick up they had a sign instructing people to use all lanes open meaning the prepaid was also the non prepaid. Please streamline this better HEB Pharmacy. A person who prepaid should be in and out like at CVS or Walgreens. Please stop punishing prepaid customers by forfeiting their line.
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June 2022 by Eric S.
Superior selection and lots of it! Better than Costco or Walmart or Sams Club! Good prices as well.
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March 2022 by Aimee H.
I know H‑E‑B has their loyal customers but being new to Texas and having been exposed to many other grocery stores in a few other states that I have lived in, I am not that impressed with H‑E‑B. Their prices are not anything special... pretty average & their online (App) coupons are confusing and not that good. I don't want to have to buy something to get a deal on something else. The store is usually stocked good & clean so that's a plus. But the Cashiers are almost always cold & aloof (rude). I have yet (it's been a year now) to experience a friendly H‑E‑B Cashier. The wrappers are always sweet though. I wish there were more Grocery store options in Waco. Aldi is gross, Walmart is not good for produce & meat.... So H‑E‑B is the only other convenient option. That's probably why the Cashiers are moody.... H‑E‑B is too busy !
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March 2022 by Gaylen Barnes
Awesome people and freshness!
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February 2022 by Terry M.
I completely understand the staffing situation around Hewitt and Waco, however, this location never has anyone bagging groceries (again, I get it)! But, when management stands there and watches all the customers bagging their own groceries without lifting a finger to help, it really pisses me off!
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December 2021 by Lydia Valdez
i had a curbside order for 11am and i ended up having to take my husband to ER that morning and forgot.. i received a friendly call and explained i was at hospital with my husband and the young lady was very apologetic and nice... i arrived at 7 for my order and when i got home to unpack groceries there was a nice card in my bag saying get well soon. how sweet and thoughtful. HEB your curbside employees on on 12.13.21 rock!! thank you so much
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November 2021 by Robert Chapa
Can you please do better quality control of your spinach? My wife and I buy spinach every week and every other week the spinach is slimy before the ‘best by’ date. Really frustrating. Don’t put the spinach out if it’s not going to be good before the best by date elapses.
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May 2021 by Lisa M.
in response to Monique T re the id's for alcohol... I used to teach the Alcohol Sellers Class for this region of HEB. Unfortunate that your situation escalated to such an extent. I worked for this company 25 years. My husband also and still does. The point I'd like to make is that alcohol laws are strict and if there is a doubt the answer is no. better safe than sorry when dealing with the TABC. Unfortunately some managers don't know how to handle that properly. That's a shame bc no one wants to lose a customer. Sounds like a bad situation all around but please consider the liability they are under if the sell illegally. Sorry this happened. It's an amazing company that does a ton of good for the communities it serves. Hopefully you won't let a couple of bad apples, or poor decisions, jade you against the total.
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April 2021 by Monique T.
They do not take kindly to out of staters. We just bought our first house here in town. Had a horrible experience at check out trying to buy some groceries and a six pack of beer for my husband after a long hard day of work. The young lady working the self check out was super sweet and nice! She checked my ID and said they have a policy where they have to get "manager" approval for out of state IDs. No big deal right?! So was waiting at the self check out while they had my ID since they took it from me, and were huddled around it whispering for about 10 mins while I uncomfortably stood there waiting. Low and behold the new lady finally came back and said "I can't sell you that beer because your ID doesn't match our book" I was confused and asked what specifically was wrong with it and if she was insinuating it was a fake and she rudely responded- "Yes. I think it's a fake." I was shocked by her response! I told her it's a Legal Valid out of state driver's license issued through the DMV and they can easily have a police officer verify that it is in fact my ID and not a fake. I was already extremely uncomfortable and being treated like some sort of criminal; and told them I would have my husband come to purchase the beer since we live so close; so I waited where they asked me to. After I asked again for the specifics since nobody could tell me why they kept saying it was a fake ID- they (multiple managers came out) showed me the "book" they go off and said it was because my photo was on the wrong side and had a change of address sticker. They were going off the book for 2020 issued IDs and mine was issued in 2013 so of course it looks different! BUT WAIT.. it gets even better! My husband finally arrives to purchase the beer and ask what was going on; and of course because he has an out of state ID (different state than mine due to being military) and they dug themselves into a hole by this time, they also tried to find a made up reason (couldn't give any specifics) to not sell the beer. He served in the Military for 8 years so this extremely rude, descriminitory and harassing treatment is very disturbing and insulting! Not sure how they can say it's "policy" when they have no grounds to stand on for who they choose to enforce this with, or when. It's definitely harassment based off how someone was feeling that day and not legal or morally right to harass one person based off how they look or where they're from, but not the next. My husband and I have lived here since January and purchase beer and other groceries multiple times at this HEB and the Waco location- and managers always verified our IDs were fine and sold us the alcohol. But not today! Out of principle I called the police non emergency to have them come and verify our drivers licenses- once the managers heard me on the phone with the police non emergency they quickly said they'd take my husband's based off last years book(but again, not mine) and quickly ran off to the back. The officer came and was extremely nice and helpful he verified the IDs are in fact real and went to look for the staff to inform them. He went into the back to locate them. Of course they pretended to not be there and hid... literally HID from the police officer. If that doesn't prove they knew they're full of BS I don't know what does. He told the staff that was there to let their managers know that our IDs are in fact real and valid. Long story short-- will never be shopping at HEB again and issuing a formal complaint for the horrible treatment and harassment we received.
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October 2019 by Darian W.
I recently moved here and my only saving grace was the fresh OJ. This location had a part break on their machine in late July. It has YET to be fixed. A manager once said the wrong part was delivered and they are waiting on the right one, but coming from service industry 3 months is more than adequate time to get the appropriate part to fix the machine.
