-
April 2024 by Nicholas Garza
Good bank. They seem to change things up though. Was told one thing but charged another for my checking so I only had a savings after that. Then they closed it for inactivity lol
-
December 2023 by Logan Maloy
During my visit to the Woodway branch this week. I had what seemed like an enormous amount of questions. After walking in I was greeted by Holly. She was very bright and cheerful and answered all my questions. I am sure at times they were somewhat tedious. Holly had a great deal of patience with me, she explained in detail the process of loans and setting up a new account. I am looking forward to doing business with Genco if for no other reason than the customer service.
-
December 2023 by Taryn Meckel
Best place I’ve ever banked with! Holly has always been so helpful with everything from basic questions to technical support. She is amazing!
-
December 2023 by Gilda Ordones
Very knowledgeable in her area , Very Professional and enjoyed working with Holly. Holly is a great asset !
-
December 2023 by HD Rider
I really enjoyed going to the Woodway branch. Holly helped me set up my accounts She is a wonderful person and took the time to walk me through what I needed to know. I was very impressed with how easy she made everything for me.
-
December 2023 by Shilo Ann
I recently financed a vehicle for my daughter and Holly M. was so patient, kind and knowledge. I really enjoyed working with her, she made the process simple and efficient for me.
-
December 2023 by John Fanning
Holly McDowell has been extremely helpful, courteous and her willingness to help has been outstanding. I will see Holly for all my banking needs!
-
December 2023 by Eric Chatham
Watch yourselves WACO! This credit union will screw you at any location. Bought a car at 19k was charged 12.9 % interest. I paid 13k on it and they sold it after repoing it for 13,500 thats 26k for a 19k dollar car! I had two heart attacks and they repo it and sued me for the 5100.00 left of the interest owed. This is ran by Greedy greedy people who couldn't care less about waco residents. Bank somewhere else. Thats why ALL Genco parking lots are full of cars and trucks, each one is a lawsuit against waco residents who got ate up by their high interest payments. All this is after paying off a truck with them. Money hungry Trash.
-
November 2023 by Andre Arce
If you have the opportunity to make money on a car loan (positive equity) and are trying to get a payoff letter, genco “does not do that” HAHAHAHAHAH even the people at autonation had a giggle! I can’t believe that these people can’t send a very simple document to help me get this car sold and leave this bank for good.Careful if you ARE a customer and they ask you to refinance a car with them too. They will offer you a great rate than pull it from right under you claiming due to debt to income ration when you’ve paid the car loan you have with them ON TIME for over 2 years and not ONE late payment. Steer CLEAR.If a district manager would like to get a. Hold of us and provide us with a simple document to get our car sold don’t hesitate to reach out and I’ll be more than happy to retract my statements IF something is DONE here .2/10
-
September 2023 by Melissa Morales
I’ve been with Genco for a few years now and it is a great place to bank with. Most recently, there was an issue with my loan that had me VERY concerned. I called customer service and spoke to Jesus who assisted me with correcting the issue and my goodness, he really went above and beyond to help. He was calm and understanding which I very much appreciate. He listened to my concerns and worked with a loan officer to help find the best solution. He could have just given me a standard answer but he took so much initiative to help me, he got creative in finding the solution and he deserves to be recognized. Shout out to the loan officer as well, for helping with the solution. We need more Jesus’ in the world. Thanks Genco!
-
August 2023 by Toni R Gonzalez
I recently got my 2nd auto loan with Genco and had the pleasure of working with Holly from the Woodway branch. Holly was absolutely superb throughout the entire process. The dealership I bought my car from was dragging their feet with the paperwork for 2 weeks, and Holly kept me updated the entire time. Holly worked tirelessly to make sure I got the best deal and really strived to make sure I understood and was comfortable with every decision. She really took the time to understand my needs and provided the best support and service.
-
July 2023 by Amber Brentham
Huge thanks to Miryam Quetz for assisting our family with buying our daughters first car! Miryam was knowledgeable and friendly. She always answered our calls timely and was ready to help us anytime we needed.
-
June 2023 by Romona Hewitt
Miryam Quetz thanks so much for making my transactions so pleasant and enjoyable. Your personality is awesome and I really appreciate and enjoyed talking with you. You were very knowledgeable and friendly.
-
March 2023 by Al Maricle
They are great people they they understand how much yall go through to
-
May 2022 by M M
Sheyla was wonderful! She made the personal loan process super easy.
