“First and foremost, I want thank my sales associate for a job well done. We experienced a hiccup during the process , but he never showed any frustration during this episode. All my questions were answered to my satisfaction and explained what’s to come during the following week or two. ????”
“Very satisfied with the customer service I received at mattress firm with my recent purchase by David. Who was very helpful and took the time to help me with any question I had. I highly recommend him for your future bed purchase.”
“Everyone was so friendly and knowledgeable. Very inviting and comfortable atmosphere to shop in. Most definitely will go back for the affordable, adjustable bases and the great selection of new mattresses and also a variety of clearance items with a price you can't beat!”
“Walked in on a whim… past closing time and not only did Brian at the Stoneoak, San Antonio location was AMAZING!!
Let’s just say he is personable, and not willing to stop until the has gone above and beyond. He isn’t juts about selling but making sure the company and customers are happy.
Past closing time..he stayed open, and allowed us to spend the amount of time
necessary to choose with guidance what was needed.”
10AM - 8PM
22118 U.S. Hwy 281 N Suite 104, San Antonio“Worked with Penny for a good pillow for me. She was very helpful & knowledgeable. Although I’m not currently purchasing a new mattress, she took time to explain one & an adjustable frame that I was interested in.”
11:30AM - 7:30PM
820 E Rector Dr Suite 120, San Antonio“I had a great experience at American Freight thanks to Steve. He was knowledgeable, patient, and really took the time to help me find exactly what I needed. His friendly and professional approach made the whole process easy and enjoyable. If you’re shopping at American Freight, I highly recommend asking for Steve!”
10AM - 8PM
1903 N Loop 1604 E Ste 3101, San Antonio“Shopping here was well worth the effort. The staff helped guide me to an affordable and very comfortable bed and mattress combination that satisfies my sleeping needs.”
11:30AM - 7:30PM
639 Lanark Dr, San Antonio“Tony was super helpful!! Got me everything I wanted with no hesitation! Was very straight forward which I appreciated! Even contacted another location to make sure I got the rug I wanted! Wife is super happy! So how could I lose!! Thanks tony!!!”
“I am new to town, she was very welcoming to my significant other and I. She showed us around and answered all of our questions patiently. Very kind and efficient!”
10AM - 8PM
125 NW Loop 410 #572, San Antonio“Tia was awesome! Great customer service. Took time to explain our options and did not pressure us to purchase. Would definitely recommend shopping at this location!”
10AM - 8PM
15380 I-35 N, Selma“Came here from havertys and Ashley. This place isn’t as bougie as Havertys and not as used car lot feeling as Ashley’s. Kyle Mall is amazing and made the process easy. But there is such a great selection.”
10AM - 9PM
13103 San Pedro Ave, San Antonio“Our salesman was Mike. He was not only attentive, but he was extremely knowledgeable about the products. It was a refreshing experience. We walked out of the store happy and satisfied customers.”
10AM - 8PM
14615 I-35, Selma“Lonnnie, was excellent in getting us set up with the perfect mattress. Used their in house Right Fit diagnostic bed to find our perfect match. 10/10. Will be recommending Factory Mattress to friends and family.”
10AM - 8PM
1207 N Loop 1604 W Suite 100, San Antonio“Miller was awesome. He helped me try out a few options, while making suggestions based on the mattress I currently have and really like (just needed to upgrade to a king). The best part was Miller was not pushy at all. When a sales guy/associate is pushy I usually am far less likely to buy. Miller was super chill. I had a strict budget I was willing to spend, and he helped work a deal.”
9AM - 7PM
10203 Kotzebue St #112, San Antonio“Excellent selection and services from Mr Nick..I am very pleased with this store and would highly recommend to anyone seeking quality furniture at a reasonable prices.”
10AM - 6PM
3435 Thousand Oaks Dr #101, San Antonio“Top notch service. Owner reminded me of how sales should be. Personal, friendly ,cares about people and his business. I recommend anyone check out his location first before wasting your time at the chain stores. Prices were affordable and just what we were looking for.”
10 AM - 8 PM
13111 San Pedro Avenue, San Antonio“We came shopping for a mattress when Josh was all by himself in the store. He allowed us to explore every mattress and explained all the pros of each one.. He let us talk everything through, was really professional and thorough. Very low key so we could make this important decision without pressure.”
10AM - 7PM
14555 Forum Pkwy, Selma“⭐⭐⭐⭐⭐
Haverty's has been our go-to spot for many items in our home, especially wall art and pictures. Thelma is our favorite sales associate—she's always such a great help, and we truly love her design suggestions. Their designer has an amazing eye for homes, and I believe they even offer in-home decorating assistance. Love this store!!”
“Just a BIG TEXAS THANK YA for service they proclaim to to provide and DO EXACTLY that!! Professionally an expeditiously!! Ya can't buy a better mattress from anybody better!!”
“The whole tram was Very helpful! Let us check out the biggest sample I've ever seen to make sure we liked it in our bathroom. Tile was ordered, and we didn't pay until they ordered it. Came in on time as well. One photo is of the sample tile.”
11AM - 9PM
7400 San Pedro Ave Suite 65, San Antonio“Jay did a great job helping us out with comparing different beds. He let us go back and forth and was very patient in helping us narrow it down. We ultimately bought our mattress from him & Casper and are very happy we did! Everything was clean quick and easy glad we went in person than ordering online.”
“Andreas was very helpful from the beginning! Listening to what we were looking for,to asking about the type of mattress size,& firmness type,to our price range we needed to suite our budget!! Very attentive from the start!Suggested a few various styles & firmness varieties your company offered! Also,told us about your next day delivery service!! Which was great for us!Spoke about return policy & details about your Labor Day sale,which completely helped our budget also!!!!Astute & completely helpful from start to finish!Very commendable for anyone who shops at your Factory Mattress Outlet store!!!Great shopping experience!!!Thank you for your assistance with our needs!!??”
10AM - 7PM
4722 Eisenhauer Rd #105, San Antonio“Came in this evening in search of a couch for our living room. Carl was super knowledgeable and so helpful! I had my 8yr old daughter with me who had 8k questions and he answered all of them without treating her any differently than he would an adult. So thankful for that. Was not pushy at all, I really appreciated his time, and can’t wait to have my husband come in with me to make our purchase with him.”
10AM - 7PM
13240 Nacogdoches Rd, San Antonio“Great experience in the store. Greeted me, and gave me space to look. When I was ready for more info Marvin was ready to attend me. Went through the finance process with Jessica. Because of something on my end I didn't qualify.... BUT they did follow up with me and found a financing way for me. Carol was great over the phone and made the process to finance easy. Thank you everyone and I highly recommend them!”
10AM - 8PM
15069 I-35 N Building 1 Suite 102, Selma“Milton at the store was outstanding and full of knowledge. He was thorough and asked many questions to help narrow down our choices. Our beds were delivered in a week. The 2 delivery guys were also outstanding. I was greeted with an upbeat attitude and was immediately asked if shoe covers were needed. Both were knowledgeable and personable. We replaced a 22 year old sleep number and are looking forward to good sleep.
I appreciate the professionalism and attitude from everyone.”
10AM - 8PM
22118 U.S. Hwy 281 N Suite 102, San Antonio“What an amazing experience! You won't be disappointed in this investment. Joanna was a true professional and put me in a mattress that alleviated my hip pain. Go see her!”
“I love this place! I never would have found it, doesn't look great from the outside, but you should absolutely give it a chance! Beautiful furniture at great prices. Owner was very kind and welcoming. My new favorite furniture store!”
9:30AM - 8PM
2805 NE Interstate 410 Loop, San Antonio“Awesome experience. John the sales rep took his time with us and let us try different styles. I’m sooo picky I thought he would lose patience with me. I kept jumping from one couch to another. At the end of the day I still hadn’t decided. John did not pressure us one bit as most pushy salesman do. He basically said if we needed to think about we could and let him know. He gave us options on payment plans which was awesome. Needless to say we slept on it and the next morning we drove back to the store and bought our brand new reclining living room set and it was delivered the same day. We absolutely love it!!! Thanks John for taking time and care with us. Plus the delivery guy Jeff was very friendly and caring and asked us where we would like it placed and moved it wherever we wanted. . We will definitely come back when ready to purchase a new mattress. We will recommend them to others.”
10AM - 9PM
707 Northwest Loop 410 Ste A, San Antonio“I went in with my roommate to look for a couch for our new apartment, and joey was extremely helpful and nice and engaged! He seemed really knowledgeable about the products, the deals, and walked us through every step so we weren't left in the dark at all :) I'm super happy with the couch that we got and with joey!”
“Chelsea was informative. We already had an idea of what we wanted. She gave us time to browse independently while still assisting us. Easy process and all options were explained throughly.”