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December 2023 by Edward S.
We have stayed in several Vrbo and Air BNB houses over the years in various parts of the world IE St. Martin, Santa Fe and closer to home in Texas, Blanco. So we are familiar with what to expect for the price. Our experiences with those properties was excellent. When something needed to be addressed it was handled immediately and well. This company unfortunately failed terribly to describe the property accurately and failed miserably in any attempt to rectify the problems we had with the property known as CL ranch in Fischer. The place was dirty, the refrigerator was not working properly as well as a laundry list of other deficiencies. We left after only one night and paid for 4 nights with no refund being offered. I would not do business with this company. Sadly.
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November 2023 by Emily Sires
This is a tough one. We we’re excited to stay at Wimber Wonder for a friend’s bachelorette party this November. The views were beautiful and even got to watch a few deer cross the property in the morning.We did quickly realize that the basic necessities that comes with a rental home were not available to us as described. But we didn’t let it bother us too much! We washed dishes with watered-down hand soap as the dish soap on the counter was empty, some washed their hair with body wash as we had about 12 bottles of conditioner but no shampoo, and soaked the pots and pans as they all were dirty and rusted.We’re low maintenance gals, truly, so these things really didn’t deter the fun!We even found the giant holes in the bath towels to be slightly comical… Not things you expect to encounter when renting a home for $500+ a night.The large issue came once our trip was ending. We decided we wanted to reach out to the manager to let them know they had a few things they might want to fix for the next folks thinking they might not be as go-with-the-flow as us. (The next group might expect the hot tub to function properly as it is listed, while we let it slide.) We wanted to also see if any portion of our weekend could be refunded since we kept encountering inconveniences.After playing a game of phone tag, the office staff refused to take accountability for the issues and did not want to offer any return in compensation for the problems noted above. Which, yeah, would have been a solid business decision on their end, but not the end of the world. It’s unfortunate, but whatever..Things escalated when we were HUNG UP ON AND BLOCKED when talking with the management about their decision. Who blacks someone from emailing about their concerns? We paid over $1000 for a two night stay only to be greeted with mediocre service, and when bringing up the concerns, treated in a very immature manner. Please consider handling conflict or differences in opinions with customers in a much more graceful manner. Hanging up on adults and blocking them is absolutely not the way to do business and we expected more.
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November 2023 by Vanna D.
I booked a small cabin with Hill Country Premier Lodging via AirBnb nearly two months before my trip. The description says that a rental agreement is required to book, but don't worry, they'll accept your booking before they even send the agreement and if you don't sign it they'll offer you HALF your money back. Yes, you read that correctly.- They require a rental agreement for a booking- They accept bookings without and agreement- They only offer 50% refund if you don't signIf you're thinking that shady and unethical, YOU'RE RIGHT!! It's a very shady and clever way that they abuse the AirBnb system to maximize profits at the expense of travelers. I highly recommend NEVER booking with this group and memorizing the name so you can protect your friends, too. It's a great group to suggest to your enemies, tho. They'll have their funds tied up for weeks while AirBnb refuses to acknowledge the exploitation and HCPL refuses to behave ethically and follow their own rules as they've provided them in the listings. Scammy AF!!
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November 2023 by Mkaleokalani A.
I had high hopes for this company, but it just overall ended up horribly. We booked the cabin for a Friday night. I had the confirmation in my hand when I called the emergency number to find the location. April Anderson was not very polite and argued with me over when my date was. I explained to her that the email confirmation I had pulled up stated Friday. She then tells me to look for the email she sent me. Unfortunately it went to my spam account. However, I explained that I booked through Booking.com. She tells me she is going to look through the portal, and guess what. She found our reservations. She does tell me that the cabin is booked for Saturday and we do not have a place to stay. She tells me she is sending me a link and to decide if we would like to stay there, but she plans on talking to the people who are booked there for Saturday would consider moving. I told her ok. Now to continue on with this, we were unable to get to our cabin the first night. There are two roads to the cabin. The first road was blocked by a parked vehicle. We have no idea who the vehicle belongs to. I call her for the second time explaining we are unable to get to the cabin and we can't find it. She tells us to go a second way behind the big two story rental. As we head up there, we are unable to travel the roads since we do not have a four wheel drive and the roads are all gravel rocks. The vehicle does slide a bit. When we get to the second way, the only road up behind the house is a steep gravel rock road we are unable to drive up to. We called her again to explain it. She was not helpful at all. Now also using the emergency number was useless, because it would take 10-15 minutes to call us back as we wait on property in the middle of who knows what. We did get out of the vehicle to see if we could walk up to our cabin, but there was really nothing there to walk up that was safe for us. Also our vehicle did not have a clear road. Limbs and trees were hanging that it would of scratched up the car most of the way to the cabin. After about 1 hour and 20 minutes, we decided to give up. We had to find another place. After many text messages on Saturday I was able to finally get a hold of someone about a refund for the double book. I was told I would have to go through Booking. com, to get this. Ha. I did what booking asked me to do and the property declined our cancellation which was not a cancellation. It was double booked. Booking informs me that I will have to call property. When I called on Monday, which I was told to do by the Saturday conversation, that did not go well. I asked to speak to April. Jillian who answered the phone, said let me see if she is available. Do want to guess on that one. NO! Jilllian asked me what it pertained to. So I went through the story again. I then told her I no longer want to talk to the manager, I want the owner. I had done my research and it says Rhonda Zavalla was the owner from what I could find on Linkden. Jillian had no clue who Rhonda could be and that April was the owner. Jillian told me to call booking and they would have to do this whole request on refund. I called Booking again. Nancy was helpful as I explained the situation again. She was able to get my refund. Now as for this property it is my goal to inform everyone to stay away from this property. I wish I would of come to Yelp to see the reviews. I would of never booked this property. Worst experience. Luckily we were able to find a place to stay 30 minutes away.
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October 2023 by Coach Hendry
I reserved a cabin on Windmill Ranch Called the Arbor Casita. Great place. Very secluded and clean. Love the hot tub and the decor.My issue is with the management company. I was sitting at the gate trying to get my check in information with codes that were never sent to me after I signed the contract, as I was promised.Cabin was clean with the exception of the skunk smell in the cabin. I believe they knew about it because someone tried to spray lots of air freshener to cover it up. I could still smell it. That was fine, I figured it would go away soon. I wanted to spend most of my time outside anyway. I enjoyed sitting on the deck in the afternoon. I blue toothed my phone to the outdoor speaker and noticed it had a volume limit which I observed while I was sitting out side. I went to grab a bite to eat and when I returned, there was a party going on in cabin 1 with Tejano music blaring. Obviously NOT observing the volume limit. I asked 3 times for them to please turn it down. The lady acted like she couldn’t hear me. So I thought I would sit on the deck and enjoy the fire pit. Nope. It was left on and totally empty propane tank. I attempted to call Hill Country Premier Lodging line and ask for the issues to be addressed. All I could do was leave a message on the emergency line. Someone called back on a blocked number so it went straight to voicemail. They left me a voicemail saying I could drive into town and exchange the propane tank at my expense at a local gas station and submit for reimbursement later if I needed to. I was considering it and had disconnected tank when I noticed a person from the other cabin was hiding around the corner watching me. Nope. I am done. I didn’t feel safe at this point and there was no help to resolve either issue. So I packed up and left. Very disappointed in the lack of customer service and making sure the cabin was ready with everything promised. Very frustrated that my night of relaxing and enjoying the peace and quiet by a fire pit was ruined by lack of customer service to make sure the property was ready and for not enforcing the rules to allow for all guest to enjoy their stay.
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October 2023 by lacy lacy
We stayed here for 4 days. The sunflower ridge cottage was very nice. It had everything you would need to have a great trip. The kitchen was fully stocked which was nice. The place was very clean. It came with a washer and dryer which was nice. Less clothes to bring. The only thing that would have made the trip better is if it had a pool. We will ve back again. Loved this place. Thank you
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October 2023 by Brandy M.
If I could give 0 stars I would! This rental management agency is absolutely the worst. If you have a rental property, find another company to manage it. If you are a traveler, find another place to stay, especially if you are a family traveling with young children. This company is horrible and have the worst policies in place that charge an exorbitant amount of money each night for children to travel with their parents! I've traveled extensively and any extra guest fees typically only apply to those over 18 years old. NOT WITH HILL COUNTRY PREMIER LODGING! They believe my young child will use so much water and electricity apparently that they he has to pay his own way to stay with them, even though we're already paying hundreds of dollars each night.
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September 2023 by Hanna Lowery
This company is a scam I wouldn’t recommend. They advertise through VRBO yet refuse to communicate according to guidelines. I was forced to stay with a family member last minute because of this.
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August 2023 by Quin Carlos-Shanley
I wouldn't pick this place again. I stayed in room 5. The beds were clean, but the bathroom was gross.The bathroom floor was sticky near the shower, there was a funky smell, and the shower curtain has mold growing on it.I called the customer service number to have someone replace the shower curtain. They said they would contact the cleaner to have it replaced. Then they text me and asked me to send them pictures, which I attached here. I thought that was weird, but I sent them anyway. I guess they didn't think it was an issue because nobody came to replace the curtain.
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July 2023 by Lisa Bass
My intent when first seeing the property and surroundings was “I can’t WAIT to tell everyone how pretty and peaceful it is here” We were so excited to be able to sit and relax at the property, enjoying a much needed break from reality. AND THEN….. what could have been a easy fix and solution turned into a disaster. Two hours into our stay the bed broke. Spoke with someone that night right away and was told to make do with what we had until the next day. Next day, no communication or remedies until we packed up to leave at 4pm because we weren’t paying to sleep on the floor again. Maintenance man wasn’t even sure how he was going to fix it. Also said it was “fixed” before because of the same problem and he didn’t get a call about it until four hours before. Shameful it turned out this way though. Things happen.. we understand but sitting around waiting to be made right was unprofessional and rude.
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July 2023 by Joey Lawson
The house is nice, but when we arrived the cleaning person was still cleaning. Which isn’t a big deal considering she was by herself. We waited until she was finished.The second day is when the AC in the house broke. We had just gotten back from the lake and it was 85 Degrees on the 2nd floor and 90 Degrees on the top floor where the master is. We immediately called Premiere. We received a phone call a few hours later stating the tech could not fix the AC and parts had to be ordered. Premiere gave us 2 options 1) leave now and be refunded the remaining 5 days or 2) wait for a tech to come back and fix the unit. We asked what could be done in the meantime to help keep us comfortable but were told to get some fans. We opted to stay since we were supposed to stay for a week and this was only our second day. We then went to Walmart and purchased 2 portable AC’s which cost us over a grand. Premiere states they would be in contact with us in the morning and a tech would be out then. That night was brutal on the 3rd floor even with a portable AC.The 3rd day we called around 8:30 am to get an update on our situation. Dakota was useless in this pursuit and stated she was in contact with the homeowner. We explained to her that we had to purchase portable AC units to try to keep our family comfortable, considering it was 110 Degrees outside. She said there would be compensation but said it wouldn’t be as much as we had spent on the AC units. We asked when the tech would be out and she said that evening. The homeowner called us that afternoon and stated he had rented the home next door for the night since the tech would not be able to come that day. The home next door did not accept dogs so we had to leave my 19 y/o with with the other kids/dogs at the canary house. We put the other portable AC in one of the other rooms upstairs so they would be more comfortable while my wife and I went next door for the evening.The 4th day we decided to get up and get out of the house since it was so hot. The homeowner called mid morning and stated a tech would be out between 6-8 pm. The tech arrived that evening and replaced what was said to have been broken, but it still didn’t work. The first tech that came out wired the board backwards and it blew a fuse. I helped the tech troubleshoot and after 4hrs we finally got the AC to start working. It was after 9 pm when the AC began to start working again. After nearly 3 days with no AC we got some relief. The homeowner nor Premiere contacted us to see how we were doing.In all it seems Premiere values money over customers. We were not compensated nor did we get the feeling they even cared that we were in a home with no AC in the middle of summer. We ended up leaving a day early and do not plan on ever booking with Premiere again.
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June 2023 by Cynthia Singleton
Don't rent from them. They advertised a property as 3 bedroom when it was only two, and there were no sheets for the third bed. They charge a $55 cleaning that requires you to wash your own dishes and take out your own trash. No one was available after hours for issues with the property. The dish washer didn't work. And the charged so many add on fees, it doubled the price of the property.
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June 2023 by Eric T.
I do not and did not agree or consent to Andrea D's review of HCPL for the record. She does not represent or speak for me.
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May 2023 by Andrea D.
There is a valid reason why this vacation rental company has 2 1/2 stars out of five!!! My fiancé worked for them. AAAAND , We have an Airbnb on Canyon Lake that he signed up with them to take over managing and cleaning for us. we have self managed for 3 years. We've always been booked from Marchthrough November. He listed his property to be managed by them in February and went "live" by 1st week of March. We have had weekend bookings only and not every weekend. It's NOW the middle of May???! This time of year, We were always booked through the week with only a couple days open a week! We chose to have them do the housekeeping, which adds to your fees in the monthly bill beyond simply Management and advertisement. After 6 weeks of weekend guests, I finally did a thorough walk through. I've cleaned vacation rentals - for a year- and our house for three years before he hired them. We have huge sliding glass doors overlooking lake. As you walk in the front door. With a beautiful big deck we sit in the top of a boat ramp. These cleaners did not clean the glass doors, handprints and smudged everywhere. Did not clean a glass top table or the laminate bar top where there are bar stools and people often eat. There were smudges and dried food drippings. And my fiancé said he always has to redo floors. I left a note for the cleaners and and emailed the housekeeping supervisor. She had met me when she first came to view the house. I took her through, with my fiancé, as I have been cleaning it for 3 years. She returned my email with a dry and curt response. Like she's never met me?? That she only could speak to the owner. Like I was a complete stranger?? This "manager" of housekeeping showed up unannounced, early, the next day, and my fiancé- THE OWNER- was there stocking and cleaning grill. She told him that the cleaners didn't like it when he was there and don't want any notes about reminding or telling them what needs to be done- that WASNT-????She was actually telling him he couldn't come by HIS OWN HOUSE LOL AND making us wrong for pointing out obvious lack of professional and promised work and skill level. She had no business saying a word to us. I owned a cleaning business for 4 years and I would have told ANY employee or contracted cleaners to suck it up, move around and keep cleaning or hit the door if you don't like the owner there. And if they were smart - they would get to know them. She defended and agreed with THEM?? Lol They refused to clean again. This is not A PROFESSIONAL MANAGER. So how could she manage her cleaners? She was trying to manage US,?? The homeowners and client?? But we hired another cleaners to do it for $40 more a clean. They lowered our daily price and cleaning fees. So not only are we not getting traffic, we aren't getting what we always have for 4 years?? When we have a booking?? We are going to pull our listing and transfer to another management company. I don't recommend renting or working for them. They promise everything and will not back up their word and have no conscience about not upholding their professional standards..The weekend before last, there was a major water leak on a property with a full house and 4 day rental. They did not answer their emergency calls after hours or refund them for a RUINED anniversary 4 day stay??? for not having water all weekend?? They are not professional. And they don't have any genuine concern for their guests, employees, or clients/homeowners.I give them 1 STAR, only for the number of properties they've managed to acquire. Most owners are out of town. We just happened to live close to ours. They are over charging on what they do and changing filters out after every other client and charging for filter with a hefty fee on top, for getting and replacing a perfectly good and new filter. Hoping, the out of town client isn't reading the detailed bill each month. I'm furious, and disappointed. They shouldn't be able to treat paying clients and guests like this - or e
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May 2023 by Humberto D.
Not sure where to start, the place was dirty, even found a pick pill on one of the cabinets, the coffee maker was dirty from the inside and no coffee cups at all, I called them and mention the cups, they brought 2 paper cups, there were 4 of us, there was no table to eat meals, just one chair, TV was way up in the wall and small. The beds would turn into canoes pulling you to the center of the bed, very uncomfortable with plastic making terrible noise on every turn. There was a hanging rack with no hangers. They don't deserve a single star rating, I asked for a partial refund, they answered back that was not possible. The next-door cabin, every time they closed the door the wall would shake. It was not a pleasant stay. There were no kitchen utensils at all, not a single fork or spoon, not even disposables. Just a microwave and a small fridge. If you do book, you must take your own table, chairs and utensils, and hangers. To tell you there were no night stands by the beds, not a single small table or anything to put your things, they do have one 6 X 4-inch shelves by the beds not big enough to put your personal belongings, Keys, glasses, and phone will not accommodate on those shelves by the beds. So, bring your own night stands. The grounds were nice, with a pool and tatter ball and other games, but not work a single star for the stay. Worse stay so far. I give them minus 2 stars.
