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“I spoke to Jessica about a possible scam that I may have caused and she was very helpful and took care of my needs very professionally and I am so thankful for all her help. Cudos to her.”
“A big THANK YOU to Prince who assisted me with setting up my son’s direct deposit on 05/03. We were pressed for time in getting it done and wasn’t aware that we had to make an appointment. Thanks to Prince, we got it done. We appreciate you!!”
“I had a car stolen and had to replace it quickly. I immediately went Neighborhood Credit Union since I financed my last auto there. I worked primarily with Lois Gaines who was outstanding. This was a difficult case since I live in both Texas and Louisiana and want the car titled in LA. Lori was exceptionally expedient and made the whole transaction very easy. She reminded me why I chose my Neighborhood Credit Union. Thanks so much Lori”
“There is not a Better Bank than the Interbank on 342 in Red Oak. Their Professionalism, , concern , and Kindness is so appreciated ! Sonja the Operations manager is Always there to help me even when I get locked out of my online banking ( Which is a lot)!!! I would Highly recommend Interbank to Anyone”
“My preferred bank by far! I stopped using the drive through and started going in store. This is due to atmosphere, the staff truly knows how to put a smile on your face.”
“Excellent customer service each and every time I go there. As an older customer the staff is very kind, patience and respectful towards me. Sometimes I would be so frustrated with the technology of using my phone/computer and the banking system that I would go in and the staff would assist me with understanding and working through the problems even after they had closed. Now that's customer service. Thank you for your service.”
“Always a good experience. Ginger, Don & Kevin are very efficient and professional. They still manage to be warm, welcoming and accomodating. They've taken care of my banking needs for years. Two thumbs up.”
Open 24 hours
1227 E Pleasant Run Rd, DeSoto
Banks
“I love this location. They are busy so if you need a personal banker it's best to schedule a appointment online and you can make the most of your day. Everyone was pleasant. The lines are not as long since the location on beltline is back open. However on Saturday the second location is closed and it's a peak day for this location. They do offer Saturday appointments. Everyone seems willing to help you and took care of my financial needs. Great associates from my personal to my business. They also have a mortgage and investment specialist here. Love it! My neighborhood bank.”
Open 24 hours
1452 W Pleasant Run Rd, Lancaster
Banks
“I love this location. They are busy so if you need a personal banker it's best to schedule a appointment online and you can make the most of your day. Everyone was pleasant. The lines are not as long since the location on beltline is back open. However on Saturday the second location is closed and it's a peak day for this location. They do offer Saturday appointments. Everyone seems willing to help you and took care of my financial needs. Great associates from my personal to my business. They also have a mortgage and investment specialist here. Love it! My neighborhood bank.”
“I've been banking with First Convenience Bank for years now and not only have they provided excellent customer service in the local branches but, as a Practice Representative for Comfort Rehab Chiropractic Cedar Hill TX, they are very proactive with showing support towards other local businesses. Thank you Branch Manager Valeria Batres!”
“The girl was very kind and tried to help even though the language was different. She made an appointment for me the next day with someone who speaks Spanish since they were about to close that day. Both were very kind.”
“As always they are very courteous and well take care of needs to your satisfaction and to have a good conversation with. Very nice people and I enjoy my visit every time”
“Thank you to Julia Ranck at the Red Oak branch for providing the absolute top notch customer service that I have received in so long! So kind and helpful, literally made me believe again in customer service!!”
“It's always crowded they get the customers in and out they have no drive-through and sometimes the ATM machines outside be out of money for they know it but other than that they have good customer service skills and they always take care of their customers”
“Had a very positive experience with Bella at Chase Business customer service. Thank you so much for going above and beyond the call of duty!!! Thank you for making me feel like a valued customer!!”
“This branch has the best customer service you could ask for. The energy and the atmosphere is great. It’s nice to be acknowledged and greeted when you walk-in the door. The lobby is always clean and smells good.”
“I have to say Rebecca is the nicest most sweetest lady I've met and she passes those characteristics on through her customer service. Very polite, very knowledgeable, very helpful. Thanks Rebecca!”
“I am super grateful for Taniya! she is such an amazing helper. I felt so bad because we needed a lot of help but she welcomed us with open arms! She deserves a raise for all of her hard work!?”
“Very helpful the employee was on her business line git busy real fast and she quickly got another employee that was already prepared to GO..with the flow of TEAM WORK AND BACK THEY WERE FINISHING UP WITH ASSISTANCING with OTHER CUSTOMERS THAT DAY....thanks FIRST CONVENIENCE TEAM .&.I CAN SAY FROM ALOT OF EXPERIENCE WITH YOUR OTHER LOCATION AS WELL..threw out years this back has been very good with being CONVENIENCE "even tho I have a issue with a issue that has not been fairly resolved ON MY behalf..#SO I won't let that keep the WHOLE TEAM OR COMPANY from getting THERE TRUTH " or :"STARS THEY EARNED..2021 and threw out the years before ???....IJS.?YOU ASKED????”
“I was having issues with the accuracy of my account info. Calling didn't fix it. After my visit to the Lancaster branch, problem solved. Kudos to Maria Ramirez for 5 Star customer service!!!”
“I love this location. They are busy so if you need a personal banker it's best to schedule a appointment online and you can make the most of your day. Everyone was pleasant. The lines are not as long since the location on beltline is back open. However on Saturday the second location is closed and it's a peak day for this location. They do offer Saturday appointments. Everyone seems willing to help you and took care of my financial needs. Great associates from my personal to my business. They also have a mortgage and investment specialist here. Love it! My neighborhood bank.”
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“Overall i love Capital One Bank because of what they offer. I have the Capital One 360 checking account and i love it. There's no minimum nor monthly fees. Everything you need is either on the Capital One app or website. If you want checks you have to sign in online to get them. The first 50 checks are free and so is the shipping. I also have a Capital One credit card and i love it. If you have questions about your credit/ debit card you can call Capital One and i think they answer the phone seven days a week. Iv'e called on a Sunday and they answered the phone. Also the Capital One app tells you your credit score for free. The app even helps you locate nearby Capital One Banks. I go inside if i'm depositing a lot of money or withdrawing a lot of money. The bank tellers are fast and are very friendly. I love how they also have coin rolls. I save all my coins then deposit it in my bank account. It took me ten years to save $135 in coins. I put all that money in my bank account. I would recommend you open a Capital One Bank account because it's the best bank i know of. If you need help with anything banking or credit card related they are here to help you.”