-
April 2024 by Erica Keoughan
managed by Lone Star Storage on 1097 down the road. Two years ago I was going to move over to Bentwater Boat Storage from Public Storage, both on the same road, 8 or so miles apart. For the price and the AC plumbing controlled unit. It was it I believe a 10 x 10 is what I was looking at and I ended up renting it but I wasn’t able to move in right away, so about two weeks later after I had already reserved the unit this was June or July area of 2021. When I was ready to move into it, I was changing storage units and I hired movers and we went to the old storage unit and loaded everything up in the truck and we went over to the new storage unit at Bentwater Boat Storage and we get there and it’s got a lock on it! I wasn’t able to put my stuff in there and I had hired movers so I had to pay the movers anyway, because they did do work. However why there was a lock on there when I wasn’t even moved in yet is beyond me. So I bring this up to the office of course that would be Lone Star Storage on 1097 and they told me that they had pictures of my stuff in the unit! I said y’all better find out who stuff that is and give them their stuff because it’s not mine. I never got access to the unit i paid over $200 for. Very Wrong. Today they still haven’t owned up to thier costly and unfair mistake. see I never was able to get into the unit. I was never able to move in. That was not my stuff in that unit. These scammers aka management, are wrong and they’re combative and they are unfair and they do not have pictures of my stuff in that unit because I never got access to the unit because they had a lock on the space i rented so that’s impossible that they have “pictures” because my stuff was never in there! They just took my $200 and REFUSED to give my money back, even though it says in their contract, that if I never take possession of the unit, i would get my money back, but they did not honor their own contract and refused to acknowledge their mistake. i would never wish that horrible storage place experience on anyone! They’re awful in customer service! They ripped me off!
•LOCKED ME OUT/PUT A LOCK ON MY NEW UNIT
• DIDNT HONOR THEIR OWN CONTRACT
•ZERO ACCOUNTABILITY ON THEIR MISTAKE
•MANAGED VERY POORLY BY LONE STAR STORAGE
• NO EMPLOYEES ON SITE
•DIFFICULT TO WORK WITH
•VERY HARD TO GET AHOLD OF
They manager at LSS treated me like i was lying to her. The whole thing was just bad bad bad.
YOUR STUFF IS NOT SAFE HERE!
So when we realized that we were not going to be able to get into the unit, I had to take my stuff back to Public Storage. I had to pay the movers anyway for their time and I wasted valuable time and energy with this place, who just turned around and ripped me off over $200 . Oh, when I tried to talk to them about it, I had to go to the Lone Star Storage office in order to get through to somebody because they manage Bentwater Boat Storage, and when I did, they told me that they had pictures of my stuff in that unit that’s impossible because I never got in that unit.
HORRIBLE HORRIBLE EXPERIENCE!!
-
March 2024 by Erica K
managed by Lone Star Storage on 1097 down the road. Two years ago I was going to move over to Bentwater Boat Storage from Public Storage, both on the same road, 8 or so miles apart. For the price and the AC plumbing controlled unit. It was it I believe a 10 x 10 is what I was looking at and I ended up renting it but I wasn’t able to move in right away, so about two weeks later after I had already reserved the unit this was June or July area of 2021. When I was ready to move into it, I was changing storage units and I hired movers and we went to the old storage unit and loaded everything up in the truck and we went over to the new storage unit at Bentwater Boat Storage and we get there and it’s got a lock on it! I wasn’t able to put my stuff in there and I had hired movers so I had to pay the movers anyway, because they did do work. However why there was a lock on there when I wasn’t even moved in yet is beyond me. So I bring this up to the office of course that would be Lone Star Storage on 1097 and they told me that they had pictures of my stuff in the unit! I said y’all better find out who stuff that is and give them their stuff because it’s not mine. I never got access to the unit i paid over $200 for. Very Wrong. Today they still haven’t owned up to thier costly and unfair mistake. see I never was able to get into the unit. I was never able to move in. That was not my stuff in that unit. These scammers aka management, are wrong and they’re combative and they are unfair and they do not have pictures of my stuff in that unit because I never got access to the unit because they had a lock on the space i rented so that’s impossible that they have “pictures” because my stuff was never in there! They just took my $200 and REFUSED to give my money back, even though it says in their contract, that if I never take possession of the unit, i would get my money back, but they did not honor their own contract and refused to acknowledge their mistake. i would never wish that horrible storage place experience on anyone! They’re awful in customer service! They ripped me off!•LOCKED ME OUT/PUT A LOCK ON MY NEW UNIT• DIDNT HONOR THEIR OWN CONTRACT•ZERO ACCOUNTABILITY ON THEIR MISTAKE•MANAGED VERY POORLY BY LONE STAR STORAGE• NO EMPLOYEES ON SITE•DIFFICULT TO WORK WITH•VERY HARD TO GET AHOLD OFThey manager at LSS treated me like i was lying to her. The whole thing was just bad bad bad.YOUR STUFF IS NOT SAFE HERE!So when we realized that we were not going to be able to get into the unit, I had to take my stuff back to Public Storage. I had to pay the movers anyway for their time and I wasted valuable time and energy with this place, who just turned around and ripped me off over $200 . Oh, when I tried to talk to them about it, I had to go to the Lone Star Storage office in order to get through to somebody because they manage Bentwater Boat Storage, and when I did, they told me that they had pictures of my stuff in that unit that’s impossible because I never got in that unit.HORRIBLE HORRIBLE EXPERIENCE!!
-
October 2023 by cj hicks
Codes were changed and we did not receive the new code to get in the climate control storage area. We had a truck load with paid movers with our climate control home goods that we are now force to put in our dry storage. It really stinks that you can't get any help after 5pm or a return phone call. My wife and I will have to return tomorrow to re-move our furniture to the climate control storage.. Heavy Heavy.. Furniture. Extremely disappointed with the level of service.
-
July 2023 by carmie Cantu
I got a huge storage for less than 1/2 the price of everywhere else in town
-
July 2023 by Joe Lassiter
I don't have anything in here, but I've visited with a friend who stores a big Robalo. Based on that, I'd say his stall is 12'-ish wide & 30' deep, with 16' ceilings, maybe - monstrous. The entrance is okay - key pad on the left, obviously for drivers, but it makes meeting oncoming traffic interesting. There's enough room between buildings, also, for me to park the 26' trailer in its spot behind my Crew cab, long bed, dually. All in all, it's a good place.
-
June 2023 by Nate
The ladies there are very helpful, we were in and out in minutes
-
May 2023 by Lisa Heuer
Shay was very helpful! Professional, fast, and efficient!
-
November 2022 by LuAnne Criswell
Friendly staff and clean property
-
October 2022 by Sandra LeBlanc
I called many storage facilities in the Conroe area before choosing Lone Star Storage on FM 1097 in Willis, TX. I spoke with Robin a few weeks before actually needing a storage unit for my 25 ft. RV. I talked to her at length about my wants and needs so she could guide me since I am a solo traveler and was unsure of what would best suit my situation. The unit she suggested was enclosed (what I wanted) and had everything I needed to maintain my RV for the hot summer months. When I called her to let her know when I would be bringing my RV in she had everything prepared for me. I felt very safe each time I entered the premises and feel like Lone Star has all the systems in place to keep my property safe. I will not hesitate to use them again when I am not traveling.
-
October 2022 by Wes Wright
I cannot say enough about the quality of this facility. The staff is always courteous and helpful. Also the prices are in line and better than most storage facilities.
-
October 2022 by PL Wright
We looked at a lot of storage locations before we selected this place. This is a great location. Clean, convenient and a great price. So glad we didn't settle!!
-
October 2022 by Tristan Mann
They removed the dumpster… we want it back.
-
September 2022 by Trevor Hill
Great place great people the only place I would use for storage
-
September 2022 by Ginger Matthews
Great place and very convenient
-
August 2022 by Katherine Roblin
We're in the process of moving to the Bentwater area of Lake Conroe. First we drove by several area storage rental businesses to view locations, fencing, accessibility. By far the easiest to get in and out of is Lone Star Storage. It's conveniently located on FM 1097. The fencing perimeter is secure. The units are clean with very tall ceilings which helps us to pack more contents. Most of all Kristen at the reception area was extremely helpful and knowledgeable. It's been a 5-star experience in every way.
