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May 2024 by Esaw Jones
Francisco arrived promptly, was courteous and polite. He performed the repair quickly and efficiently. He answered our questions and treated us with the utmost respect. Job well done! Thank you!
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May 2024 by Lynn Stiles
I live far far away in the country. I had to wait until the company could come find me. The technician was professional and very kind . Effected the repair in 10 minutes. My only negative was the cost. A broken dryer belt repair cost me $180+ but it was cheaper than buying a new dryer.
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May 2024 by Mark Hobart
Very Professional, Works Hard to get your Job Done Right and Quick.
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May 2024 by Ken Crow
Chad worked fast and quickly repaired the ice maker. A high recommendation for him.
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April 2024 by Richard McTaggart
They were professional, courteous, and we’re done quickly.
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April 2024 by Edward Warford
Efficient, fast and friendly technician,
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April 2024 by Haider Ali
Professional and great customer service.
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April 2024 by Angela Farooq
(Current issue) Our home warranty company called Lonestar Appliance Repair to repair our washing machine.They came out on 2/23/2024. They stated that they would order the needed bc part and made an appointment to repair on 3/8/2024.The 8th came and we didn’t hear anything. We waited, understanding delays etc.I called the office approximately a week later, and was informed that the part was ordered and a tech would text me with an update. My request for an ETA for part receipt. No communication.My husband called earlier this week 3/11/2024 and didn’t receive an answer. He finally spoke to someone in the office today and they said again, that he would hear from a tech and he didn’t hear anything.We understand shipping delays, etc. but minimum customer service is appreciated.Review to be updated.
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April 2024 by Ursula Goff
I was not happy with my experience. I had a tech come out and he was a very nice young man, but he quickly called someone about my dryer. My office sits right next to my laundry room and unbeknownst to him I also speak Spanish. I could hear him asking which wires connect to which, how much should he charge me and how to have the conversation with me. I hear $17 or $40 for the part and could hear them discussing charging me $380. When he came to speak to me to he told me the issue and said it would be $400 and then actually told me the part was only $10.00. I asked him who set the price and that I was concerned with him fixing my machine when he wasn't sure what plugged into what. I told him I would call the office to discuss who sets the pricing. The office took down all my information and said the owner set the prices and I would get a call back that day (Friday) or Monday at the latest. I asked what should I do with the tech who is here now and because someone came out I agreed to pay the diagnostic fee and would wait for a return call. I NEVER received a call back or explanation. I had someone else come look and they explained that while the thermostat needed to be replaced, it was likely due to overheating and it was best to do the entire heating element and not just the thermostat. I was quoted a lower price with MORE parts and work to be done to the machine. I chose Lone Star based on all the positive reviews and because I like supporting small businesses, but this entire process was not handled correctly therefore I will never do business with them again.
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November 2023 by Rebekah Stovall
Francisco was amazing! He arrived early and unfortunately, I was late (Traffic) no shocker there! Anyway, he waited for me! He was able to access, diagnose, and repair my appliance in less than 30 minutes! I will definitely be a repeat customer!!!Service: Dishwasher repair
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October 2023 by Tom Brodie
Chad from Lonestar Appliance Repair was very professional when he arrived at my home. He first sent a text to let me know when he was arriving, including a picture of him so I'd know it was him at the door! He explained what he was going to do and then proceeded to complete the work. Afterwards, we discussed some general maintenance items I had never heard of for washing machines!
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October 2023 by Natalie Webster
I called Lonestar Appliance when my fridge wasn’t cooling how it used to. The technician was honest with me and quickly told me it was the compressor. He stated that replacing it would not only be expensive but may not fix the problem. He suggested I get a new fridge instead of trying to get money out of me, knowing it wouldn’t address the problem. I appreciated that. He was on time, friendly, efficient, and honest. This is why Lonestar will get all my business for repairs. Highly recommend!
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October 2023 by ugenia johnson
I can't say enough great things about Jobanny, he came the initial visit and when I explained that he couldn't do the job alone, he took the time to call his leadership and see what resolution we could come up with to solve my issue because I had been dealing with this situation for an extended amount of time and was not a happy camper(angry woman customer). Jobanny was professional, patient and said " let me see what I can do to assist to get this done" he NEVER showed anything but calmness and willingness to help. He said he wasn't sure how long it would take , but he would help.Within 24 hrs Jobanny shows up with WT , together they were absolutely amazing, professional and performed placing my appliance in a timely manner. At the end of the service call , WT took extra time to explain how to work the appliance even though the instruction guide was available. I would recommend these 2 technicians for anyone who wanted a job done professionally and with great customer service. I am truly a satisfied customer.
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September 2023 by Casey Sharlow
I am really happy with my experience with Lone Star Appliances and my technician Cesar! The office is good with making appointments, sending updates, communication is on point; and they work well with my home warranty.Also CESAR has been above and beyond in getting repairs needed for my appliances and installing my new cooktop!!!He was on time, courteous, professional, informative, very helpful in answering all my questions - and a pleasure to deal with all around!I would recommend Cesar and Lone Star Appliances every day for every time you need help with appliances!Services: Dishwasher repair
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September 2023 by Estrella Godinez
I had the opportunity, pleasure, and honor to meet a member of management Darlene Mckiney. She was so informative and patient with all the questions I had about my washer belt. I found out that all I needed to do was to replace it and also keep up with annual maintenance. I recommend this company because I was so impressed by their customer service!
