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August 2024 by Lamont Stevens
I like this store. It's clean and well stock with friendly workers. The economy isn't what I like, causing higher than normal prices for everyday items. But Kroger endeavors to help consumers with in-store price cuts for bulk purchases, and online coupons really help with my bottom line. And don't forget about those discounted fuel points...winner winner.
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August 2024 by Minty Bee
I will be calling corporate about this too
I came in on Thursday (i believe July 25th) at 10 and witnessed the store lead Eric YELLING in an employee’s face about asking for donations and was threatening to cut her hours and move her to a different department if she didn’t get any donations by the end of the day. I also witnessed the same store lead manager do the same to another female employee and threatened her as well in front of customers.
The whole entire time I was in the store he was being loud and making rude remarks about customers not donation and blaming his employees for the lack of donations even tho this town just got its power back on after Beryl and people lost all their food and medicines that required cooling.
I also came in on Tuesday (July 30th) and witnessed him still yelling at employees and talking down to them and also seeing who I was later told was his 9 YEAR OLD daughter roaming the store and asking people for donations and their floor supervisor Bobby forcing people to donate by guilt tripping them.
In all my years of coming to this store and also being a manager at a different company I have never once witnessed such horrible treatment of the staff and customers.
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July 2024 by Angeles Franco
Was there with my daughter and found it very nice being that it has a clothing section that many don't have, although I really felt that the clothes were to expensive ? for my budget.
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July 2024 by Eddie Williams
I find most any food or drug item I need here..as well as housewear items..toys clothes and pretty much like a department store too..good pharmacy..bank on site and ATM machine..highly recommended..very friendly staff..witnessed the employees helping an elderly lady with medical emergency until paramedics arrived..hats off to those young ladies keeping her stabilized..very good job!!
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July 2024 by Chef Philip McCulloch Sr.
This Kroger in Willis is Absolutely Magnificent!
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July 2024 by Michael Hill
Absolutely ridiculous that they only have self check out lines open. This is not the first time it has happened here. But it will be the last time. It happens to me. I will use HEB across the street from now on.
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June 2024 by Scott Alexander
All right Early to pick up an order like 8 minutes. Said it was ready. Pull up and a gentleman came outside and said it's not ready. We're waiting on six items. I said that's funny. He said why I said there's only 10 items in the entire order. So clearly these guys just claim that these orders are ready when they're not. I usually shop at Kroger in Huntsville. I will never come back to this door. I don't like to be lied to high prices and lying to me. I don't think so.
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June 2024 by Dee Dee G
I love Kroger but ever since they took away the Guest Wi-Fi, I haven't been able to access my grocery list on Alexa nor use the app to scan and search for coupons. It's an inconvenience really.
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June 2024 by Lynne Theresa
Either make self checkout easy and fast or ditch it already! We're not your employees!! The process is terrible, the system doesn't work any better for the employees than for the customers. Left the cart at the self check out and went home.
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May 2024 by Roger Barrick
I was Delighted that they had my dog food in stock here. I have to come from Conroe where they are usually out of stock. I want to be able to get the Gravy Train for my Dog.
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May 2024 by Michael Neal
This is a nice Kroger. Kind of in the middle of no where, but if you need a Kroger and you are close definitely go. It has everything you could need and more.
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May 2024 by Morpheus 907 (Morpheus907)
Employees seemed bothered to help a customer find an item. The check out lines were small that was the only positive from my experience
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May 2024 by Mrs Cynthia Marie Jones
I truly wish the prices would go down. I mean I even bag my own groceries and check out on my own and I even bring my buggy back inside......come down off prices please please
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April 2024 by None YB
Awful to my 70 year old mom. She was trying to buy .88cents pineapple. It rang up different. She asked for a manager who was rude and told her she cannot sell it for the advertised price. It happened today 3/31/24 at 2pm cashier Mya. Manager was a young girl with short hair. My mom is on fixed income. How difficult was it to adjust the price? Never will shop at Kroger willis.
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April 2024 by ADT
The Kroger in Willis has been our favorite go-to place for groceries since well before it moved to the NW corner of I45 & FM1097. Why? Because #1 the staff and #2 product brand/quality/offering #3 clean and organized #4 price. My Kroger customer experience team includes: Miss Lucy and Sandra in the Deli. The bakery man, The meat man, the produce team, the drug store, the customer services personnel and the cashiers. The entire staff is welcoming, knowledgeable, helpful and efficient. Well done Willis Kroger.
Your loyal customer.
