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“I was having trouble with my mortgage company saying I was behind 6 months and needed a large amount of money or they were going to take my home ! A realtor in Wichita falls ,Tonya Ruff hopped to help me find a bank to assist me in 1 day . She contacted the men at First United Bank and they saw me the next day ..Slade Hodges quickly assisted me in finding out the problem and THIS bank helped me to regain my home in 3 days and helped me finance the needed money to recover from the mistakes made .He treated me like i had been a customer for years not days. They were professional ,courteous, but most of all calming to my situation .I have been banking at another credit union for years , but when I get a day off you can bet I will be changing to this bank !! I have never been treated with so much professionalism and kindness from a bank before , they made me a believer that some Banks do care and want to help . You want a bank that listens , finds solutions , and has a personal touch go see Slade Hodges and Perry Curry at First United Bank in Wichita falls Texas ...Thank you gentlemen from the bottom of my heart ..”
“What a great experience. Rena that handles new accounts was just super, very friendly and professional. Just got a cd with 5.09 APY for 18 months. I rarely write reviews, but think you’ll be very pleased with everyone working here.”
“Working with Andrea Holt to get a home loan was an absolute pleasure! I was very impressed with Andrea during our first conversation. It was obvious she was not only an expert with the mortgage process but incredibly responsive, patiently addressing all our questions and concerns. She even gave us her cell phone number with instructions to contact her with any additional questions or concerns that might come up as the loan process unfolded. Who does that anymore??? Her professionalism and attention to detail ensured everything progressed smoothly from application to closing. What a breath of fresh air to experience great customer service. I highly recommend Andrea to anyone looking for a knowledgeable and reliable mortgage lender.”
“I have used the Old Iowa Park location for many years and have always received wonderful service. I am within less than a mile and would hate to have to use any other location.”
“Tellers are always happy to serve you. The tellers get four stars. There's nothing convenient about closing at 6 PM for the customer. Some nights they stay open until 7 PM and the hours vary, which is confusing. Why not stay up till 7 PM every night that would be convenient.”
“I’ve banked with this company
For awhile now and they have some
Of the best employees Tera and the staff in the main
Lobby were great and always super helpful”
“Rudy is an amazing employee! We had some issues with an account a simple mistake and he went out of his way to help us get everything fixed. He explained everything to us and was extremely polite. He is a wonderful gentleman who is great at his job and is very much appreciated. I hope his supervisor or manager sees this and understands how great he works! Thank you Rudy!”
“I’ve been extremely happy with this credit union. We had one minor issue with the online check deposit system that was easily resolved. I was always treated politely and quickly. International wires were handled swiftly. Their banking app is simple and functions well.I do think they could work out some better names for their accounts. “Cash with saver” and “saver with cash” leave room for a ton of confusion, but otherwise they’ve been great. My biggest complaint is is that there is no branch where I’ve moved to so I have to find a new bank.”
“This bank and its staff is very helpful and friendly The people here are very easy to talk to and listen when explaining your needs. Dlynn is always available to help with my questions and needs”
“The People Make the Business I have had the GREAT privilege of doing business at this bank, chiefly because of the folks who work here. Everyone is beyond kind and helpful. I want to give a special, special shout out to Angel, my banker. She is intelligent, friendly, and helpful in every way. She has been there to guide my family through a new and complex financial journey. Cannot thank you enough, Angel!! You really are from heaven.”
8AM - 12PM
2732 Midwestern Pkwy, Wichita Falls
Banks
“I had a minor concern with a cash deposit I made yesterday evening that never showed up (not even as "pending"). I called this morning and spoke with Robin who is wonderful, considerate and corrected the issue in under 30 minutes. Thank you for your help, Robin, it is very much appreciated. I hope you all have a wonderful holiday!!! ”
“I have been trying to dealing with my dead fathers estate, I called twice and was told to leave a message in the last month to try to resolve this, zero follow up from them and today when they finally answer they are of zero help unwilling to tell me documents they needed.Update thank you John for helping, out if only I had spoken to you first.”
“Used to be a great bank. However, since the merger with 1st National of Wichita Falls, it has gone to complete garbage. Absolute worst experience I've ever had with a bank since they took over. I'm completely disgusted with what has transpired since.”
“I opened an account and Victoria Frias was super attentive and professional, I am really grateful that they have staff who speak Spanish and are so friendly. She helped me every step of the way until the end, please don't let her go, I always recommend anyone who wants to open an account at Wells Fargo to go to this branch and look for Victoria”
“1 bank thus far for customer service, professionalism, consistency and accuracy.We opened a business account here and the process was thorough but stress free, we felt comfortable, we got all the information we required, and the details and benefits of our business and the different types, cards, services associated with a business account was thoroughly explained so when we opened the account we felt confident this was the bank for us. I also opened a personal account which again was stress free and gave me even more confidence in the bank.The banker who helped us Jennifer Mount was absolutely amazing, friendly, professional and comprehensive she was awesome and a true asset to the bank. I'd definitely recommend Chase as a business and personal bank and so much more.Definitely a 5***** from us..”
9AM - 1PM
3512 Kemp Blvd, Wichita Falls
Banks
“As many of us, I have banked most places at one time or another, Chase, Wells Fargo, American National and others. I have yet to be treated like a "person" vs "customer." I have been with FSNB for several years and plan to stay until I no longer need a bank. From Christine, Heather, and Carla, to Emmi, and Angela, you will not find a better, more understanding, and considerate group of people at any business, let alone a bank. Not only is the banking end of FSNB a better deal than the big ones, theses Ladies actually CARE about you. They want to know how your days going, and not afraid to ask how they can make it even a little better. They are never rude, or make you feel like they're doing YOU the favor of waiting on you like so many other places, and it is different being talked to like your a lifelong friend vs just another, "customer." I name names because without this fine group of Ladies who run this bank locally, your not going to find a better banking experience, a better customer service interaction, nor a more pleasant visit, despite your reason for coming, irregardless whether you have Christine, Carla, Heather, Emmi, or Angela, taking care of your needs. So tell your bank to "stick it" and switch to FSNB on Kemp in Wichita Falls, Texas. The parent company needs to give them all raises, a extra paid vacation, and at least a new car for all they do for them, their reputation, and their patrons, (Are you listening FSNB???) I know for a fact, you'll be grateful to me you did, and wonder why so many others aren't aware of the 'Best Bank in Town..."”
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“I promised that I'm going to testify if my trading was successful' MR ARNOLD CLARK .It takes so much time and effort to know the right Trade expert to win trade, After all my research I came in contact with he and I've learned a lot with he in this few years. I'm so impressed with the profit he helped me made, What I love about him is consistency, MR ARNOLD CLARK is awesome. I just made my withdrawal of 15,000 $ USD.”