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May 2024 by Joel McDonald
From the very initial appointment in June 2023 beginning with the estimate until the day we picked it up in December of 2023 we had horrible communication, workmanship, and service. I was told repairs would be 12-18 weeks until completion from when we dropped it off in June. I was constantly having to call and check on the status of repairs due to the lack of and false information given to me by the staff. I have an email chain that dates back until the date we dropped off that has countless attempts from me asking for an update, which in turn was usually a response of, “oh yes sir, it’s in line to be painted and or finished next week”and my inquires asking for updates started in September. Finally after several weeks of false information relayed to me and frustrations growing from the repair facility not responding or following up, I spoke with the GM who apologized and informed me parts are hard to get and this and that and couldn’t give me I timeline but did offer a rental car which was helpful but long overdue as we had been dealing with it this for months at this point. Another couple months go by and finally by the end of 2023 our vehicle was released to us. I was told the the rental car would be covered at no expense to us, which wasn’t true, we had to pay some fees that totaled around $200. The day we picked our car up, before leaving the facility, I walking with the staff member, noticed the hood was set crooked and would not latch properly, trim pieces were left off car, and the headlights were pointing in a different direction. All that was attempted to be fixed while we waited. Once completed we noticed on the drive back home a severe vibration and air and water leaking in from the windows as it was raining some. Being over an hour away I immediately contact them told them we were still having issues after picking up and they advised to bring it back. I brought it back and was told it would need and alignment and they were having to re-position the window molding, weatherstrip. While waiting for the alignment which took place offsite, one of the staff members informed me that multiple lug nuts had been left off the front wheels during the recent repairs causing the vibrations and told us “ we were very lucky that it didn’t cause a serious accident because off the missing and loose lug nuts. Absolutely mind boggling. After all of this we were informed the vehicle is ready and complete, but after leaving the property I notice the leak in the window is now worse. So, contact again and have to order the part and takes another several weeks. During this time, my wife who drives the vehicle, had issues getting the LH door open from the inside, which is the door that has the leak issues, and then had to take it to a local repair facility to get the door to open. They noticed that the door hinge assembly was missing fasteners which in turn resulted the door to sag and not open and not close properly also causing damage to the latch assembly which had to be replaced due to the Foundation Collision technician once again not properly fixing things. Getting this repaired cost me another $300 out of pocket. Finally after a few weeks getting the wrong piece and more miscommunication, the part arrived and was replaced. I was charged $1000 dollars for the deductible that day which I had no problem paying except, the issue was still not resolved, we still have an air and water leak on the LH door. I informed the management of all the issues and of my out of pocket expenses, the countless trips back and forth trying to fix the unresolved issues and nothing was done, no apologies anything. Actually to top it all off, on top of the already $12k payment the shop had received, they requested another $10k from my insurance as a “adjustment in prices”. It ended up needing being a $23000 payment to this Repair Facility plus the $1000 I had to pay out of pocket. $24000 dollars for a horrible job.
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March 2024 by RJ Lucario
Always generous and kind.
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March 2024 by Don I.E
Took my SUV in last month , was not satisfied at all with their service. They managed to fix the basics but the driver's door which had some wind damages, the latter were still showing. And when I tried to talk to them, they were like"Oh, there's nothing I can do about it". Door still not straight, it's still bent. Got mad and decided to drive off
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February 2024 by Mary M
Dropped my car off at this place November 3, 2023 and picked it up December 22, 2023. It had 18 thousand dollars of hail damage. When I finally picked up the car, the paint job was horrible. It looked like the skin of an orange, bumpy and not smooth at all. When I opened my car door I noticed my driver side window tint was scratched in three different places. I brought it to their attention, They said they would fix it but I didn’t take it back to them to fix since they are the reason it was messed. Took it else where. Of course. My husband mentioned the horrible paint job also. For having the car that long with plenty of time to get everything perfect on it and the cost to be over $18,000. You would think that it would be in perfect condition. I noticed a hail ding on my driver side door that was not fixed, the inside of my car had white powder all over it, instead of them cleaning it they just left it. I do not recommend this place and will never use them again.
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November 2023 by Denzel Irizarry
My vehicle was damaged by the hail. I brought it in and Schae got my estimate done quick and efficiently. She kept up constant communication throughout the whole process and made sure my vehicle was properly fixed and back to me as soon as possible
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October 2023 by DARRYL WOOD
I can’t speak highly enough of the service I received at foundation body shop. A persistent rattle in my car led me to their doorstep, where Ralph and the team showcased unparalleled professionalism. Ralph went above and beyond meticulously inspecting, and even removing parts of the interior to pinpoint and fix the issue - A loose plastic tube. In a gesture that speaks volumes of their integrity, I wasn’t even charged a dime for this service. It was all resolved with a firm handshake. Foundation body shop has earned my upmost respect and loyalty. Their customer - centric approach is a breath of fresh air.Service: Body & Trim
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October 2023 by David Gibson
Took our Mercedes in for a estimate on a big ole scratch in the right rear quarter. They took it back and repaired buffed it out free of charge! And washed the car too! You can't beat service like that! I waited just 30 mins. Best place in Wichita Falls, as far as I'm concerned.
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September 2023 by Misty Nash
Do not take your vehicle here !! They illegally cashed a three party check that was not signed by us without consent and they never had our car in their possession ! Allstate tried contacting them and got hung up on several times before finally getting through ! It took them over a month to refund the money to insurance so that I could get my car fixed by another shop ! They are some crooks !
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September 2023 by Ray Collins
Very friendly staff. Good work
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June 2023 by JordanJC
Great customer service! Very helpful! I was starting a new job and about to move to Dallas when my car got hit… WORST TIMING EVER! But, Foundation worked with me and got the parts ordered quickly and got my car put together in such a timely manner to have me ready to move to Dallas! Thank you Foundation Collision Center!
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June 2023 by Jeremy Daniels
You go ask for Ralph. They will take care of u. Good people and excellent service.Service: Body & Trim
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May 2023 by Krista L
They are always so helpful and have the best body guys
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September 2022 by Shareesa Royce
Great customer service and fast efficient work!!
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April 2022 by Clay Stockton
Run for the hills!! DO NOT EVER use this shop for repairs. The technicians are incompetent and the entire team just doesn't care. I felt like I was putting them out when I asked them to repair something that was previously discussed. I mean the absolute worst customer service in Wichita Falls!Service: Body & Trim
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March 2022 by Matthew Ray
Really like the people who work here! Disappointed that status updates are not provided (it can go months if you do not check in). Team did great repairing and installing parts after we had a minor scratch from a vehicle backing up at a low speed.Unfortunately, a part was on back order. As we were paying out of pocket for our rental and awaiting insurance reimbursement, after the third time delivery dates were pushed back we asked what our options were. We were offered to take back the vehicle while we wait on the non-essential part to arrive.As we get close to a year of waiting, there are no updates. It has become a part-time job trying to figure out when we can complete our repairs. In the 8 months, not one time has anyone contacted me for an update. As of now, I am being told they have no ETA for my part.I hate leaving a poor review (I’ve waited 8 months with high hopes), but we have $2500 worth of rental reimbursements left in limbo that we cannot access to pay our bills.I would advise you to find a business that advocates for you and your family.Services: Painting
