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March 2024 by Ronny Sawyer
Professional and courtesy
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September 2023 by L P
The front desk staff and managers at this location are incredibly shady and untrustworthy. I've had to dispute several charges from this location due to the front desk lying to me or not cancelling my subscription after I filled out the paperwork. This place continues to go downhill, and the inability to keep massage therapists highlights their poor business practices.After cancelling my subscription, I was told that they had renewed 1 of my expired massage sessions and encouraged me to book an appointment for this since I had already paid for it. It had expired because there was 1 massage therapist and no availability for several months, so I booked a massage for a month out. After that massage was over, the same front desk person told me she just checked and I actually no longer had a remaining massage, so now I owed $120. Due to obvious declining business, lack of massage therapists/customers, and prior experience with this location - I believe this was deliberate and I will be making a complaint with the parent company.
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September 2023 by L N
The front desk staff and managers at this location are incredibly shady and untrustworthy. I've had to dispute several charges from this location due to the front desk lying to me or not cancelling my subscription after I filled out the paperwork. This place continues to go downhill, and the inability to keep massage therapists highlights their poor business practices.After cancelling my subscription, I was told that they had renewed 1 of my expired massage sessions and encouraged me to book an appointment for this since I had already paid for it. It had expired because there was 1 massage therapist and no availability for several months, so I booked a massage for a month out. After that massage was over, the same front desk person told me she just checked and I actually no longer had a remaining massage, so now I owed $120. Due to obvious declining business, lack of massage therapists/customers, and prior experience with this location - I believe this was deliberate and I will be making a complaint with the parent company.
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August 2023 by Rachel Smith
Room was warm No air conditioning. Facial was good but I sweat the whole time .
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July 2023 by Courtney Jones
Made an online appointment one month prior and find out a few days before the appointment that the therapist’s child is sick and had to cancel. No issue. I was offered to reschedule, which I did, and was assured I would receive a follow up text confirming the time and details the day before the appointment. I didn’t receive it, so I call the day of to find out my appointment for the reschedule was NEVER booked AND the soonest they could get me in was one month later. Very disorganized front staff and not trustworthy.
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June 2023 by Charlie Yap
gracie at the front desk was extremely professional and accommodating and made my whole experience a 10/10! would definitely come back, all of the staff i encountered during my session were very friendly and i had a very comfortable experience.
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May 2023 by Jen Syp
I’ve been a member for years and this place continues to go down hill. No toilet paper or soap in bathroom, bare minimum skin care products on shelves. Front desk was unprofessional. Most of the time the girls are wearing Pjs or very short shorts, playing on their phones. At my recent visit One girl had her knee up checking ppl in, the other girl was too occupied With her boyfriend to work. I stood in line for over 5 min waiting to be Checked in.Massage therapist Alexis was phenomenal and very professional.
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May 2023 by Makayla Harder
All the good estheticians have quit due to management.The manager refuses to deal with customer issues for weeks at a time. The last facial I had the esthetician left black product all over my face. Would avoid this place if you want a quality facial.
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May 2023 by Valarie Willis
Kristi is a gifted and thorough massage therapist. I will request her at my next session.
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April 2023 by jeff leger
They finally have an amazing stretch person on staff. Hands down, Angelina is the best stretch therapist. Also, shout out to Alexis for an amazing massage. You should definitely get on their schedule before they get completely booked. This location has done a complete 180. Several months ago, I just quit trying to book anything there. I'm impressed with the new staff.
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April 2023 by Kimberly Hawkins
Kristi was a great masseuse, she did an excellent job and I would highly recommend her!
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March 2023 by mak E
Alexis is so awesome!! She is able to work out all my knots and tightness without a whole lot of pressure so I’m not extra sore afterwards!! She is professional, friendly, and goes above and beyond!
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March 2023 by Sendy Bolin
Alexis was amazing. She spent extra time working on a problem area. She was able bring relief where others have not. She did a wonderful job!
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March 2023 by Pamela “Pami” Bower
Edna is wonderful. Very relaxing experience and will continue with massages with her.
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February 2023 by Kelly Dzitko
Jessica was absolutely fantastic. I will definitely be booking facials with her again. She is professional, punctual, and did an amazing job!
