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July 2024 by C William Hannay
Very friendly and helpful, got a great deal on a new bedroom set.
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July 2024 by Chele Lopacinski
Julian was friendly, helpful and excellent in directing us to find exactly what we were looking for. Even better, we found a floor model desk that was on clearance. We got an incredible deal on a very solid piece of furniture that was carefully wrapped for us so that we could take it home that day. While we were looking for this specific furniture, we admired everything else that was so beautiful in the store and will definitely be back to purchase when any other needs for furniture arise!!
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July 2024 by J
We got in and were shown items that we didn’t want. We found something on the Ashley website that was the same Trinell entertainment center that we were being told was $1600, but the larger 72” version that we wanted and weren’t offered, and for only $680 on the website. The associate immediately became visibly upset and told us that it was going to be a lot of hassle but he was going to do us a favor and try and get everything ordered. He also told us that they don’t normally honor online prices because they’re not actually affiliated with Ashley and they they just resell (the Ashley website says that’s a lie). Trusting the associate, we ordered everything in store, and were charged a $100 shipping and delivery fee on top of the price. After getting home and realizing that the website has free shipping, the store is in fact associated with the website after the merger a few years ago, and the associate has an awful attitude and lied to us the entire time, we decided to cancel our order and buy online instead. It would turn out that this was also not the best decision over buying a tv stand at Target instead.
Everything in store is marked up to egregious amounts and the only hope is that you’ll just trust them that the price is actually that high (it isn’t). Even for online prices, it’s all just MDF with a thin vinyl veneer and put together very poorly, as we found out. All of the items we ordered online arrived broken. Three of the four, I was able to modify or order replacement parts, and those were the three that came on time. The fourth was lost by FedEx, which customer service basically told us that they’re not going to do anything about and can’t replace before it’s definitely lost because they can’t contact FedEx, and when it arrived finally, was absolutely destroyed (so we had to contact them again and get them to send the replacement that I had told them I was going to need anyway, ordered).
I can’t stress enough, do not shop here or on the website. It simply isn’t worth it, either in terms of quality or the potential headache, that we have definitely had to endure.
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July 2024 by marina diakakis
Chris was such a pleasure, he put up with my mind changing and knew what i was looking for… so thank you for all the help i cant wait for my kids beds to come in
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July 2024 by Brenda McNally
My salesman was very helpful and friendly and helpful he showed me several styles and helped me to decide on what i wanted
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July 2024 by Jamie Anderson
Very clean, very beautiful, very organized, and the customer service was wonderful as always
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July 2024 by Dwight Kerr
The purchase was hassle free. Great and courteous staff. The delivery was easy and amazing. You get delivery notifications frequently.
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July 2024 by mini beauty
Great staff , love our furniture it came to our front door and was already assembled!! Go see Jen Banks, she’s great!!
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July 2024 by Rollie Conwell
Knowledgeable salesperson, not high pressure or deadlines set. We had visited several furniture stores and Ashley had what we wanted in stocks. We had a choice in coverings and choice in what pieces we wanted. We have had Ashley pieces before so knew it would be good quality. One point that helped us decide for sure is the extended warranty that can be cashed in for entire amount if not used. Everyone should check them out before buying any furniture.
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July 2024 by Douglas Davis
Outstanding Service and very professional employees. Totally a very stress free process and would definitely recommend Ashley of Wichita Falls. Kudos to Mohammed who has always great customer service, but also MD and Craig went above and beyond in his absence.
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July 2024 by Ira Jackson
Great customer service no pressure to buy - worked hard to get us a good deal - happy with our first time buying at this location
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July 2024 by Ashley Jones
Loved working with Christopher Robertson to furnish my home. Excellent customer service!
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July 2024 by John Diffie
Pleasant experience!!
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July 2024 by George Fox
Craig Smith was extremely helpful in serving me and my wife. He was very knowledgeable and patient. Craig worked hard to give us the best possible service and price. Ashley's has some really good deals. I recommend giving them a look.
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July 2024 by Robert Newton
Chris was very knowledgeable and helpful
