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August 2024 by Slime
Manager is rude and unprofessional and smells like cheese
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July 2024 by JES Eliz
The automated system will not allow you through to a staff member to speak live. Every CVS is like this now, I had to drive to the location to speak with someone
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July 2024 by Mary W
Pharmacist and people in the pharmacy are super unprofessional. Super rude on the phone and messing up my prescriptions now for the last couple of months. Will not be using them again.
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July 2024 by Gary Gunter
CVS in Whitehouse has screwed up my prescriptions for the last four months. I have been a customer for the last seven years, taking the same medicine, prescribed by the same doctor. My insurance pays for all of my prescriptions in full, for 30 day prescriptions. Four months ago CVS changed them from 30 days to 90 days. My insurance does not pay in full for 90 day prescriptions. The last three times I have picked up my medicine, I have had to wait 20 - 30 minutes while they recounted my pills. I have been told "we will straighten this out" for the last 3 months. Today, I stood in line for 15 minutes, behind someone else that had their prescriptions filled wrong. When they finally brought mine, they still had it wrong. I told them that they could use the pills for suppositories. I am taking my business to a more professional pharmacy. These jerks can't get anything right. Save yourself repeated trips, long waits, and incorrect prescriptions prescriptions and DO NOT DO BUSINESS THERE.
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July 2024 by Betty Wilson's
The pharmacy is Very unprofessional. The pharmacist doesn't pay attention to their customers due to having long conversations that aren't even a consult because you can hear the conversation. Waited in line outside for 15 minutes. Decided to come in. Waited 30 minutes inside after having a C-section & kids with me!
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May 2024 by Rakiah Pierce
If you ever need change from there self check out don't ask because the answer will be no.
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January 2024 by Bright Apple
I came in and this older lady was rude to me about coming in before they were closed. I didn't stay til after close but she still made a snarky comment even when I apologized. Again I did not stay past closed time. As a retail worker myself I'm never like this ?
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December 2023 by Sue Bruce
Good sale on probiotics.
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September 2023 by Casey C
So let me tell you about this 80 yr old pharmacist Marty, that can’t do her job. I called her at 5 to she said my prescription would be ready at 6 so I waited til 715 because I know they are on the slower side up there. Well after waiting in line for 45 minutes. I was told that Marty had forgot to put the prescription thru and I’d have to come back tomorrow. And wouldn’t you know conveniently when I asked to speak with Marty she had already returned to the retirement home for the night and wouldn’t be back until Monday. How convenient. People need to be held accountable for their only job they have it not be able to slip through the cracks and just say “oh sorry bout that”. You’re acting like somebody that works at 7-Eleven Marty.
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September 2023 by Michelle Brunner
Absolute worst place. The only way this is still in business is because it is Whitehouse’s only option for a drive-thru pharmacy. Been here 6 years and only have had a a few “decent” experiences. I am not one to leave a bad review based on 1 or even 3-4 bad experiences. 6 YEARS of frustration and absolutely poor experiences.
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August 2023 by April OQuinn
I have gone into this pharmacy two times to inquire about changing pharmacies. Two different days two different times during the day. As I get up to the counter I get greeted with, oops it's 1 minute to our break sorry can't help you and they proceed to walk away. Mind you these were actual pharmacists and not the techs. One black male pharmacist and one female. Awful service! Awful!
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August 2023 by Nicole Smith
Worst CVS by far the manager asked you 25 times if you need help very overbearing as well as whoever is working the front register they act like you’re going to steal something so I don’t even know why they have self check out if they don’t want you using it and they’re going to watch your every move.
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August 2023 by jennifer walker
They always run out of medicine and always rude acts like it’s a inconvenience to do anything have even hung up in my face
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August 2023 by Jack Daniell
Personnel at the store counter is rude! Not helpful at all
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May 2023 by Audrey Saucerman
I’ve been to CVS twice in the last couple months and both times walked up to the checkout line and noticed a manager busy doing something, and looked upset when I asked for assistance with self check out. I felt like I was a bother. Both men who were rude had name tags stating they were mangers. Horrible way for a manger to treat a customer. I was friendly and kind and had no issues other than I was trying to check out. I will be avoiding CVS from now on.
