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April 2024 by Brian Mulhall
Blake was such a help last night and took the time to make sure I got what I needed. Just from his kindness and thoroughness, this will be the first place I go from now on. Thanks so much.
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April 2024 by Jacqueline R
I went to this store to buy a pressure washing trailer. I had zero knowledge of this trailer, BUT Blake came to the rescue! He took all the time I needed to explain everything to me, answer ALL my questions and to make sure I was completely safe, comfortable, and secure to move from their location with the trailer. It's not very often we come across customer service driven individuals like him. Thank you so much for all your help, information, and tips!! I am incredibly appreciative I came across you in the start of this new venture.
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April 2024 by Tommy Guns
They close at 7...enough said!
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March 2024 by Steve Crow
I've bought a lot of things from this store through the years, the last three or four times I've been in here I've noticed a definite drop in customer service. Today was the last time I shop here. I don't need attitude.
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October 2023 by DomerdondonTV3
Patty helped me and immediately dropped what she was doing and provided tremendous service.
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August 2023 by Patty Finn
Unexpected sale on Adirondack chairs. I was in wrong car to transport. I bought some and they are holding them for me. Great people
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July 2023 by daniel fitzgerald
Been here a few times, bought a welder and some other things. What I have noticed is the management really seem to be proud of themselves and their title. They go out of their way to not sell you what you are there to buy. Had company card that they would not accept because my name is not on the card. Back to Home Depot/ lowes I guess where they have no problems with company cards.
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July 2023 by The LadyJ
Great service, the salespeople are on the ball and always willing to help. The cashiers are friendly and smiling, and the management team is the best. Wouldn't go any where else. If they don't have it they will go the mile to get it for you.
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April 2023 by Pete Geo-vea
I don't usually post. But I walked into a 99% empty store, and I saw 3 employees 20 feet from the front door. I was in a hurry so this was great. I stood there looking for which direction the mower tires were, I got NO help. NO can I help you, nothing but they didn't lower their voice. I guess they thought that would make them invisible. So I just started walking through the store till I found what I needed.
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March 2023 by John Rafferty
I Work near this location. I’ve been going there for about eight years buying tools for my business. I recognize pretty much all the employees there. I spend a lot of money there. I go at least once a week or more. They now treat me like a criminal. When I buy things over $500 they take down my name phone number and they take pictures of my drivers license. I have never returned a single thing to Northern tool. I don’t think they should be storing my personal information. It’s just a risk of identity theft. I’ll buy my more expensive items elsewhere where I’m not treated like a criminal and my personal information is safe.
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February 2023 by Burt Gilliland
The folks at this location are always helpful and professional. This is the main store I do business with, and I always have a pleasant experience.Thanks to the employees for doing a good job!
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December 2022 by Ron Harrington
employees very helpful and courteous when assisting with loading, always had a good experience when shopping this store
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December 2022 by Jason Mayes
Won’t be shopping here anymore due to the rude parts and service guy. First he was called to come to the parts counter( didnt show). Then after 10min of waiting another associate call him and again no show. Finally after 20min of standing there somebody went and got him from his hiding spot in the back only for him to give me attitude for making him come do his job. Sad, really like the equipment they have but would rather deal with the nice people at Tractor Supply from now on.
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October 2022 by Sidney Riley
Northern Tool has a wide selection of the tools I need and almost always has the in stock. I enjoy shopping at Northern Tool in White Settlement.
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August 2022 by Russell Hayes
I bought 2 pressure washers from this particular Northern Tool, 1- 7 months ago, 1- 5 weeks ago and both of the pumps kept overheating. So I called them about their warranty on the pumps and they asked me to bring it in, so i did. Let me remind you my pumps were still in working condition but with them overheating they weren't going to stay in working condition. Everyone in that store was rude to me and didn't want to help me from the moment i stepped foot in there. 3 weeks passed so I called them about the warranty repair and the guy (very rudely) told me the warranty only covers manufacturer defects, so they weren't covered under the warranty, they needed a new pump (which I have), so I went to pick them up today and he tore these pressure washers down to 100's of pieces, tore them completely apart and had a box full of 100's and 100's of small piece parts. I dropped these off fully intact. They refused to put them back together, I don't even know if I have all the parts. I paid them a $80 to check the warranty, and now I'm stuck with a box full of junk because of what they did to my pressure washers. I paid $2500 for these and they didn't last 5 weeks before overheating. This location and everyone, including the store manager are trash, rude, I'm in a much worse position now than I was before calling them. My pressure washers were working before i took them, now I have boxes of piece parts, and the parts aren't even all there. Thanks Northern Tool (TRASH) in White settlement.
