-
November 2023 by Lilly Martin
I’m Australian and have gone in for a SIM card that I can use when I make my regular trips over. I don’t know if it’s standard in America but if a SIM card expires you can’t renew it and keep the number, you have to pay for a new SIM card, set up a new number and pay all the extra fees with it. Along with this I’m unable to pay online because of my international address so I have to pay extra fees every time.I’ve had problems almost every time I’ve been over, mainly that the international calling and texting doesn’t work so I have to go in repeatedly for the staff to have to call up a manager because they don’t know what they’re doingOn a positive note, the staff were very upbeat and had good customer service but knew very little about what she was doing.
-
May 2023 by Misty Chambers
Told me she did not know how to help me,I was a customer for 5 years, I have now switched.
-
April 2023 by Lena Walker
That's where my tablet came fromAnd I love it.
-
April 2023 by Steven Price
Knowledgeable
-
March 2023 by bluesky48
Good service, very professional.
-
December 2022 by Jonathan Gamez
Great employees always
-
December 2022 by Ernest Miller
As usual very good service, with the people who helped me. A little more training is needed for some on tech problems and especially new hires . Lack of knowledge is the biggest problem. But the attitude is a real plus. Thanks for the help.
-
December 2021 by Christy Pate
The lady that assisted me was very nice and helpful and I will be going back when I get paid to get a new phone and a new line
-
December 2019 by Mary Tidawell
I have never had a problem with them. They have always answered all my questions. Kudos to them
-
December 2018 by Chris Furrow
Jr has the best customer service and will recommend this store !!
-
December 2018 by Jessie Perkins a
JR was very informative and helpful
-
December 2018 by Daniel Ball
JR and Elena were great to work with. They had me signed up with Metro with absolutely no problems. Look forward to seeing them when I come in to pay my bill. They we're extremely pleasant and curtious!
-
December 2018 by Michael Smith
This was the FIRST time EVER visiting a MetroPCS that we were treated as a valued customer! Junior (JR) is the young man that should handle all of the training for EVERY store and every employee in the art of true customer service! This will be our only store we visit now! Where ever he obtained his customer service skills he should be recognized for them! You guys rock!
-
December 2018 by Kellkell Smith
Name kell,, always have had a very good experience with metroPCS but this time takes the cake. Jr went out of his way and went over everthing while assisting me with my purchase of a new pbone and just when he had the right plan, he had it nailed, jus to find out they were out of that, Jr wasnt alright with that , he made the call and five min later bis uncle walked in with that phone. I luv'em they get the highest rating
-
December 2018 by Elena Hernandez
Employees were so attentive and curtious going above and beyond to answer my questions and help me. Great location too!!! I will definitely be recommending this place to everyone I know...
