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July 2024 by Randall Cody
Best place to bank period.
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June 2024 by Louis Trevino
It is my first choice. The best choice I have ever experienced going from several banks to Navy Federal credit Union me and my family have been with them over 15 years. Their services are excellent everything on time. Thank you. God bless you
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June 2024 by J Moon
Customer service is rude i have been trying to get a dispute taken care of for 3 months and they are telling me I haven’t been calling to get the situation taken care of, I have been going back and forth with the merchant and my bank to get things squared away and the bank keeps giving me the run around not to mention they haven’t received any of my documents I sent through the app it self, I thought maybe this was a good bank but since they have taken my funds due to this situation I will be closing my account with navy federal since there is nothing else they can do and continue to ask me to file a dispute even though I have already done it twice and it keeps getting closed. So no I will no longer trust a bank that takes money from their customers and gives them the run around like they are crazy. Highly disappointed…
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May 2024 by Amy Livingston
I’ve been a patron of this banking establishment for 45 years. I trust this bank completely.
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May 2024 by BILL MILLS
I had called with a question on my CD, they were rude and condescending to me. Luckily I can go elsewhere with my money where I will be appreciated.
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February 2024 by Bombas Sawyer
I am a Disabled Veteran and bank with them. Ms Betty is so rude it is unbelievable how she treated me when I went in to make a deposit.Sadly, she doesn’t seem to have much respect for the banks customers..
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December 2023 by Tiffany Ladawn
Front Counter reps were quite pleasant! Always efficient.I needed to remove authorized users from an account and had to wait for a desk rep. I worked with Wianna. She was unwelcoming and extremely dry. Only able to remove one person because her system didn’t show her the other user. Although the user has an active card and still attached to my account. She told me to call the number on my card for assistance. I refuse to allow her to assist me again in the future.Called customer service and they informed me that the second user had already been removed by the branch rep.
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December 2023 by Godislove Always
Worst customer service ever no one in here wants to help.
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November 2023 by Ashley Garcia
Absolutely worst customer service ever at this branch. The lady working the teller desk is rude and condescending. And she covered her name tag so I couldn’t see it. All I need was a simple card printed and she made it the worst experience ever!
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November 2023 by Lillianna Castro
The worst bank ever! Took 700$ of my money because I wanted to switch banks 200$ was overdrawn before that from who knows who and was also not reimbursed for that, ever since I’ve had this bank they’ve don’t nothing but take my money.
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November 2023 by James W.
We went in to do a wire transfer to one of our suppliers out of county and they were more than helpful. It wasn't a fast process, not sure why, we did sit for 45 minutes as it appeared the lady was doing our paperwork as well as close of day paperwork. I'd expected this process to be maybe 20 minutes, not almost an hour. Location is easy to access, fairly new, it's by NAS Fort Worth, lots of military around there. The service we received was decent, but slowed. The cost of the transfer was $5 more than our other banks, but they were the only ones that could do it after 4 pm. We got it done, took a while, but it was completed and we left happy we didn't have to travel around with so much cash in our bag.
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November 2023 by lil shawty
Went in as instructed by the Navy Fed representative on the phone to get help with a claim and new card. I got the new card but the representative at the branch that was supposed to help me with my claim basically told me to call and do it all on my own. When I was told they could help me there but she didn’t want to. If you go in and get Betty to help you just go home and call the 888 number you’ll actually get help.
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October 2023 by LJ A
Went in as instructed by the Navy Fed representative on the phone to get help with a claim and new card. I got the new card but the representative at the branch that was supposed to help me with my claim basically told me to call and do it all on my own. When I was told they could help me there but she didn’t want to. If you go in and get Betty to help you just go home and call the 888 number you’ll actually get help.
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October 2023 by Lejeune Amouroux
Went in as instructed by the Navy Fed representative on the phone to get help with a claim and new card. I got the new card but the representative at the branch that was supposed to help me with my claim basically told me to call and do it all on my own. When I was told they could help me there but she didn’t want to. If you go in and get Betty to help you just go home and call the 888 number you’ll actually get help.
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September 2023 by Edward Zapata
Called in to verify some info before heading into the branch and all went smooth. Checked in, waited about 5 seconds and had my business handled promptly. Cindy was great! 5 stars!
