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December 2023 by Nanmin Kone
First contact was extremely poor because the main door was closed… The service did not direct me to the right door… However, the assistance and the nursing service were perfect. The gay doctor accept me as his own kind. Also, he accepted himself as a Black gay long ago before our encounter… The discussion we had about Michael Jackson were productive. which push us further to learn more about the émancipation of gay man in America… He surely can help me put it on the street.
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December 2023 by Alexis Renee
I’m not sure how this is an emergency hospital if they don’t have any equipment to run test. One lady was really tryna get me to put money down for not having insurance. Doctor kept making comments on how I’m fertile & need to go tie my tubes. I felt discriminated against because I wasn’t treated the same as other patients. first and last time I’ll ever come here.
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December 2023 by catherine Polk
My husband had his surgery booked at this hospital. Insurances authorized the procedure. The pre-op nurse called and went over the requirements. We were all ready. They cancelled his procedure a couple of days before no reason no explanation. He was in so much pain. We discovered the surgery was cancelled because our insurance did not have a high enough reimbursement, yet they had a contract with our insurance and the surgery was authorized.Completely unethical. Be aware of this place!!
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December 2023 by Jordan Mc
I came to this hospital for a surgery and stayed for 5 days. They cared for me with kindness and timeliness. Not only was my health important, but they checked on my support person just as frequently. I didn’t have any problems, and the care was swift when I went to the ER. I was in and out within 2 hours.
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December 2023 by Jesse James
The admin staff is very incompetent. This hospital is set up like a ski town or something NOT AT ALL ACCESSIBLE TO PEOPLE WITH EMERGENCIESThey only help upper class people who could cough up the completely unethical payments in their demanding timeframe. My time sensitive surgery fell through after they made me feel like I was taken care of.
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October 2023 by Paul Jimenez
My father's stay was very pleasant. Staff was attentive, kind and informative. I would recommend them to other patients.
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October 2023 by Elise Bagaline
This place is a ghost town and isn't even able to do something as basic as an ultrasound. I went here one night with a certain medical condition and four hours later was sent home...just for it all it recur the following day. This time I went to another Emergency room and they actually took my issue seriously, did tons of testing and after 24 hours of being in their care, they figured out what was going on and how to help me. I felt so dismissed and mishandled by westlake emergency room. I would never go back.
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October 2023 by Terry F.
This is the last place on earth you will never hope to be !!! It is HORRIBLE !!!"Nurse" REBECCA dumped my wife on the curb 2 hours after severe spine surgery and called me to come pick her up. My wife was literally alone outside, unconscious and in severe pain {severe spine surgery only 2 hours earlier}There are not enough derogatory remarks in the world to convey how HORRIBLE this place isNEVER GO TO WESTLAKE HOSPITAL !! NEVER!! NEVER !!!
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October 2023 by Theo Guerra
Loved my experience at the hospital. All the staff I interacted with were professional, caring, and had great bedside manner
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October 2023 by Amie Jones
My husband had surgery here a few weeks ago. We've never had an experience like this. Usually after the surgery, hospitals/surgery centers always invite the spouse back to be with their loved one during recovery. They told me I was not allowed back. I didn't get to see him until he was being wheeled out to the car. No one told us what medication they had given him and what time so we had no idea when we were supposed to do his next round of pain killers. No one had called in the pain medication either so we had to deal with that as quickly as possible. The surgery center never called him either to check on him which is really shocking because we've had many surgeries in our lifetime.
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October 2023 by Kim Reid
The best care I have ever received anywhere! The staff was so friendly and helpful! If I needed them they were right there! The building was very well kept and so clean. It made the pain from the surgery easier to handle!
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October 2023 by Greg Ledenbach
The facilities at Westlake Medical Center were excellent and the staff was fabulous. My only complaint is that they did not supply very good directions on how to find the entrance for surgery. We parked in the garage as directed but there was no sign that said how to get in. We walked up the ramp and found a door with a buzzer and we were let it but the person there did not know how to tell us which way to go. She did contact someone who then walked us most of the way to the other side of the building to find the check-in desk we needed.
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October 2023 by Granny Figer
I have nothing but great things to say about this hospital. They were efficient. They were kind and they were jovial in an appropriate way. Being at the hospital is always stressful, but not here. They have terrific bedside manner while doing their job. They put you at ease.
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October 2023 by Kerry Rivas
Will never use this hospital again! Horrible experience!You respond to my review saying to message you with contact information but where do I do that? I have called all the numbers I have been given and I have left probably 15 voicemails with different people at the hospital and the business office. No one returns my calls. We are owed $2400 back from money we paid back in June for a surgery. The law says a hospital have 30 days to return money if the patient over pays after the claim is filed and our claim went through in July. It’s been almost 60 days and no contact from anyone on why we haven’t received a return. I have only actually talked to one particular lady twice in the last three months and that was when she answered the phone when I was transferred to billing. She told me back at the end of July that I would have a check within 30 days. I called her on September 14th after leaving several voicemails and not having anyone return them and I got a hold of her and she told me she still had to get approval from somebody else even though it had been 45 days since I talk to her in July. She said the amount of the return was too much and she had to go above other people to get the approval. If the amount is so much then why should I have to wait 60+ days to get my money back? Something is not right with this whole situation!
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September 2023 by Kimberly L.
It only gets two stars for the nursing staff . My doctor is another story . I've never been treated so horribly by anyone in my life . I've never experienced pain like I was having instead of addressing it and maybe checking for problems with surgery say CT or MRI he decided I needed a drug I did not ! Instead made accusations of liver issues which are normal now instead of helping me .