Pharmacies in West Lake Hills, TX

“I have used this pharmacy for years and received mostly good service. However this week I had an unpleasant experience. My doctor called in a prescription to the Westlake location on Wednesday. As of Thursday afternoon, I still hadn’t been notified that the prescription was ready. When I called a pharmacist named Scott told me they had the prescriptions but that they weren’t scheduled to be filled until Friday. The reason he gave was high work volume so that they only filled about 30% of the routine prescriptions daily. I explained that one was routine and the other definitely was not and that I needed it. (Actually I had needed it the day it was prescribed.) He cut me off fairly curtly and said both would be ready in an hour. My point is, Scott was curt and borderline rude. Also why is the pharmacy deciding whether a med is routine or not. I will continue to use HEB pharmacy, just not the Westlake location.”

“I have to say I love Walgreens especially at the pharmacy it's an awesome young man up there his name is Jordan even though Walgreens doesn't accept some insurance they still find a way to help you out especially Jordan he is a real team player will put you at ease especially when you're not sure how you're going to forward your kids I just want to give him his recognition I work in customer service I know it could be stressful especially when people are confused and just a little bit of advice or a little bit of way that we can take the he's off goes a long way thank you Jordan we need more people like you in the world”